Absolutely the best service in town. Good selection of frames to suit every taste and I really…read moreappreciated she carries Liz Claiborne one of the few brands sized for smaller faces. Exceptional attention to detail. All options and price points are discussed. She doesn't bill insurance but provides a super bill you can submit for reimbursement. There is a small shop dog in training. Strongly recommended.

Updating my review in honor of Women's history month. Let me start by saying this- this review will…read moreprobably sound like I am personally friends with the business owner- I am not but wish I was. I met McKenzie by running into her shop ten minutes before closing time, racing over after work to get my broken glasses repaired. i was fully prepared to pay the repair fee posted on the website- she insisted it wasn't that big of a fix and wanted to do it for free. When I insisted on paying, she charged me $3. I have gone back several times for glasses fittings and repairs and she never charges. Most recently I came in with a bunch of glasses to see how different they were from the new script I received from the eye doctor . She so kindly tested every single one. I was prepared to finally pay her for her kindness by buying a pair of sunglasses or at least sunglass lenses, and she acted with the most integrity I have seen from a business owner in ages. She said that despite none of the prescriptions being the exact same there was one pair of sunglasses that were close enough that for sunglasses which are more forgiving I wouldn't notice a difference and that if she were me she wouldn't bother buying new ones. She absolutely could have sold me a pair of sunglasses- it was again right at closing time and instead she helped me out and did not charge a penny. I don't know how she stays in business but I am so glad she is. I think its worth the cost to go somewhere that is doing it right. The prices are high because her costs are high- she has what is likely a razor thin margin. Unfortunately because she does not have an optometrist or ophthalmologist on staff she can't bill insurance, but for those without vision insurance or looking for an extra pair etc- I would highly recommend Capital Eyes/ McKenzie and her adorable shop puppy. 10/10 service, a decent selection and she is so great at making recommendations (she had customers buying glasses the last time I went in so I got to watch her in action).

This clinic is fantastic…read more Everything about the staff, the exams, shopping for frames and getting my completed frames went perfectly for me.

Came here and they gave me a prescription that was totally wrong. Had to pay another $50 to have my…read moreglasses changed back to my old prescription. The guy who administered the test was beyond hung over, I understand why he got the prescription wrong. They also said my daughter didn't need glasses, she just had astigmatism. She does need glasses, her teacher and another optometrist verified.

I absolutely LOVED my experience here. As soon as I walked in I said "whoa this place is nice!!" I…read moregot a few chuckles and was promptly greeted by the staff. My appointment was to pick out frames as I had received a prescription earlier this year from a different eye care company. I have NEVER had an experience like this. Deliah sat me down, asked what I liked -shape, colors, etc - asked if I had any photos and started getting to work. She chose frames that would compliment my bone structure, colors that compliment my eye color, skin color and hair color. The first pair she brought out I thought "oh these are the ONES" then she brought out another and another and I loved every single one of them! I ended up buying two pairs. One for the spring/summer and one for the fall/winter. I regret nothing! I had been going to an eye care place in tacoma for the past 19 years and never had an experience like this. I only remember ever picking out 2 frames in the entire 19 years of going there that I loved. Every other time I was just picking the "best" out of what they had. That's why I ultimately started shopping around elsewhere bc I wanted to LOVE my glasses, not just settle for a pair and count down the days until I could get a new pair. I found Rouse eye care by searching on VSP's website for an in network provider. I am so happy that I found them!

It was terrible! I wrote a lengthy review after I went in…read more2024-25, and I don't see it here. I won't relive it all, but I'd advise you to stay clear! You'll read other reviews about the eye mite meds: I got pitched on that also, and he told me a friend was involved in it. The no insurance med was $800. (Drugstore solution is $17 IF you have them! ) *The overall pricing on contacts, and services were exaggerated, *The doc sat down and his assistant did the exam except when he looked to confirm mites. *The contacts were wrong prescription and 2nd ones were worse. They wouldn't refund. *There were other issues.

I LOVE THIS PLACE! Has everything we as a family need + MORE! Never dread coming here!read more

Costco Misled Customers by Recommending a Horrible HVAC Contractor…read more We chose Brennan specifically because they were promoted and recommended through Costco, and we trusted that Costco would properly vet the companies associated with its brand. That trust was clearly misplaced. Our family spent nearly $30,000 on an HVAC and air conditioning system installed by Brennan, only to receive shockingly poor workmanship. The installation was done with hoses and wiring cutting directly through the home with little apparent regard for proper engineering design, aesthetics, or long-term functionality. The overall quality of the installation was far below what anyone should expect for a project at this price point. Even worse, the system failed after just 3 years and 9 days -- only nine days outside the warranty period. When we contacted Brennan, they sent a service technician who recommended using a sealant solution that would essentially reduce the lifespan of the unit instead of properly repairing the system. The response felt careless, dismissive, and entirely focused on avoiding responsibility rather than helping the customer. What is especially disappointing is Costco's role in all of this. Brennan's poor reputation and long-standing customer complaints are not difficult to find. Their track record speaks for itself. Despite this, Costco continues to recommend them as a trusted provider under the Costco name. After bringing these concerns to Costco directly -- including the premature system failure, the poor installation quality, and Brennan's inadequate response -- Costco declined to take meaningful action. That response was incredibly disappointing given Costco's reputation for customer service and consumer advocacy. Costco's recommendation gave our family confidence to move forward with Brennan, and we now feel that confidence was misplaced. Companies endorsed by Costco should meet a significantly higher standard of workmanship, integrity, and customer support than what we experienced here. We strongly encourage other homeowners to thoroughly research HVAC contractors independently and not rely solely on Costco's recommendations or partnerships when making major home investment decisions.

It's painful to read so many bad reviews in a time when doctors are overwhelmed and (in their…read moreworld) underpaid. Support staff also is stressed, resulting in abrupt manners. Yes, outside billing is uncalled for! Medical training seems not as thorough or empathetic as it was or should be. I've had glaucoma over 40 years. Today's medical services seem the same everywhere we go. Now the young are insisting everyone gets the same "care", whether they worked for it or not. This is a real problem if not curtailed. My biggest concern is losing my vision, as I depend on lip-reading for most conversations. Patience is required as we get older, isn't it? Good luck to all.

I've been going to Clarus since I moved to Olympia12 years ago. The care was decent at first (I had…read morea history of a retina condition, so they would schedule me with an ophthalmologist for my routine exams) but in recent years I noticed they make no attempt whatsoever at continuity of care, they just schedule you with a random provider. Two visits ago, they had the radio playing in the waiting room. Reception was terrible, mostly static, and I asked the receptionist to turn it off or re-tune it. She told me she "wasn't allowed" to touch the radio. So I mentioned it to the tech when she called me back. She looked at me like I was nuts, offering helpfully, "I just tune that out". Last visit, the optometrist was using a scribe, and she dictated a term to him that was unfamiliar to me. I interrupted her to ask her what it meant, and she acted annoyed and told me to " save (my) questions for later". Of course, later never came. Last week, I called and was offered an appointment over 2 months out. The only time available was 7:45 am. I appreciate they are open extended hours to accommodate more patients, but I decided to get a referral from McKenzie at Capital Eye (by the Fred Meyer in Lacey). She recommended an optometrist only group in Tumwater. I saw them this morning and the experience was 180 degrees--nice office, up to date equipment, good bedside manner etc. The only reason I give Clarus 2 stars is they do have ophthalmologists. So if you do need cataract or retina surgery or something like that, it might be a place to consider. And oh yeah, they do have nice frames and the gal who helped me pick out my last pair listened carefully to what I wanted and helped me pick out a better pair than I would have chosen for myself.

Everybody was really kind and very understanding. Got in pretty fast got out pretty fast as well…read more Helped me book my next appointment. They were very nice you could tell everybody loved there job.

I made an appointment for my daughter and we came back a week later. We checked in and looked at…read moreglasses for a bit, and waited. I made note of a few people who checked in after us, and we waited more. They started taking the people who had come in 30 mins after us. I asked how long and was told we were next. They took back two more customers who had checked in after us. When we left I was told they have a provider who works remote? I'm not sure why you would schedule that for a child. Hour+20 waisted and I gave up. Side note it's smells like poop, probably why we didn't wait longer.

I made the mistake of buying my first two pairs of glasses ever with them. I have a special…read moreprescription with prisms. They didn't even measure my optical center to make sure the prisms were in the right spots. They also don't have any clue how to adjust glasses and mine have been mangled by them several times now. They even chipped my lenses while adjusting them and didn't mention it. Today I went to pick up a replacement pair because they had the prism in the wrong locations and I asked the (new) employee for my glasses he tried to give me someone else's.... Then I asked the value of my optical height since it had just been updated. He told me he couldn't tell me as it would "break HIPAA" and that he would have to call his manager....I had him call and suddenly he could tell me me own prescription details. Absolute idiot. Don't buy glasses here, I have to take all mine over to Capital Eyes next door to be fixed/actually adjusted.

I am very pleased with my service here. I would have given 5 stars, but had to reschedule because…read moredoctor was sick. And that happens to the best of us. But my glasses were ready in 8 days, then a week later I get a check up phone call from them in case I had any problems or questions. Highly recommend

Such a cute little shop! The owner was very welcoming and kind. I almost felt like I was being…read morewelcomed into her home. The merchandise is eclectic and there is lots of variety. Prices are as to be expected at a boutique ranging from $12-$75 gift items. Most clothing/purses were around $50. Very pretty jewelry, baby gifts, and lots of great candles. I'll definitely be back around Christmas.

I like to go when i want that special gift because they wrap it beautifully in special bag with…read morebeautiful tissue paper and added decorations. My complaint is that it is expensive...Last time i went i was looking for something special for a friend . The lady followed me around the storing suggesting different items for me as i had a lot of money for the gift. Really i didn't need her to follow me around ...what i needed was space . So i bought what she suggested but would have enjoyed time for myself to explore the store....So back up and allow your customers space...

There was miscommunication with my appointment regarding expectations for a contact fitting and…read moredetails to expedite the process (and documents we could have brought to help the process). I started the appointment very frustrated/angry due to not getting full information when scheduling the appointment coupled with my limited availability to come back for multiple follow ups that i was not informed was part of the process. That being said, the staff was incredibly calm and did there best to diffuse the angry customer (me). They remained professional the entire time. And Dr Ly did a terrific job with my daughter during the exam. And she figured out a way to help accommodate our needs. Very thorough eye exam and professional atmosphere.

Best optometrist in Olympia by far. She is kind, patient and very good at her job. 10/10 for sure!read more

The Sensory Tool House is a fabulous store, right here in Lacey, that all kinds of sensory tools,…read moretoys, and products for you or your children to release their necessary physical and emotional needs. Designed for people with Autism or somewhere on the spectrum, their items can be used and enjoyed by anyone! They have items that range in size and in prices. Things as small as fidgets that fit in your hand to larger items that can be used on the floor or built. On the shelves include building blocks, magnet tiles, and other fine/gross motor items. They also have products that focus on visual and auditory needs. Some of the bigger items include swings and other large motor sensory outlets! Additionally, they can assist in designing your own sensory room, offer neurodiversity training, have their own sensory room, and allow customers to try before you buy! There really are too many items and specifics to include in this review! Check out their website for more details and descriptions, or better yet, visit the store and check 'em out in person. The staff is very friendly and will assist in anything you'd like! I cannot recommend them enough and will definitely be back!!

We visited recently for a "Sensory Santa" event, and hung out for a while afterward to play with…read morethe abundant tester toys and enjoy the sensory room. I am such a huge fan of this business and if I had more disposable income, I'd be spending WAY too much of it there I have also ordered from them online before and had a great experience then too. HIGHLY RECOMMEND!