Updating my review in honor of Women's history month. Let me start by saying this- this review will probably sound like I am personally friends with the business owner- I am not but wish I was. I met McKenzie by running into her shop ten minutes before closing time, racing over after work to get my broken glasses repaired. i was fully prepared to pay the repair fee posted on the website- she insisted it wasn't that big of a fix and wanted to do it for free. When I insisted on paying, she charged me $3. I have gone back several times for glasses fittings and repairs and she never charges. Most recently I came in with a bunch of glasses to see how different they were from the new script I received from the eye doctor . She so kindly tested every single one. I was prepared to finally pay her for her kindness by buying a pair of sunglasses or at least sunglass lenses, and she acted with the most integrity I have seen from a business owner in ages. She said that despite none of the prescriptions being the exact same there was one pair of sunglasses that were close enough that for sunglasses which are more forgiving I wouldn't notice a difference and that if she were me she wouldn't bother buying new ones. She absolutely could have sold me a pair of sunglasses- it was again right at closing time and instead she helped me out and did not charge a penny. I don't know how she stays in business but I am so glad she is. I think its worth the cost to go somewhere that is doing it right. The prices are high because her costs are high- she has what is likely a razor thin margin. Unfortunately because she does not have an optometrist or ophthalmologist on staff she can't bill insurance, but for those without vision insurance or looking for an extra pair etc- I would highly recommend Capital Eyes/ McKenzie and her adorable shop puppy. 10/10 service, a decent selection and she is so great at making recommendations (she had customers buying glasses the last time I went in so I got to watch her in action). read more

Frames were titanium so she couldn't fix them by soldering but she did swap out the lenses to my former frames which were almost identical. When I asked how much I owed, the proprietor just shrugged to say, nothing." How refreshing to see there are still folks like this in the world today. Great place! read more

I broke my frames last week at work. The break was pretty bad and my glasses were falling off every time I looked slightly downward. When I called to see if I could get them repaired, I was told to come in and an appointment was not necessary. I used to have to take off my glasses when doing CPR trainings for work because they would fall off my face even before I broke them. I walked out ten minutes after walking in and my frames were fixed and she even tightened up the fit! All of this free of charge. My family and I used to go here back when the old owner was running the shop, and it is really nice to see that even under new ownership, the customer service and repair quality are both still absolutely amazing. I cannot recommend Capital Eyes Optical enough. I have seen them repair glasses that looked hopeless before and I will continue to return any time that I need help. PS: do not glue your glasses or mention glue in the shop. That is a bad word and will get you in trouble hahaha read more

Just wow. The owner is so kind and fixed my glasses so quickly! I was traveling and wasn't sure where to go and I'm so lucky to have found this place. Thank you! read more

Just picked up my glasses today and I have to say, the service here is incredible. I bought a pair of frames online and attempted to get them fit with prescription lenses locally, but my typical place wasn't able to do it. Other local optical shops were out of my budget but I'd heard good things about Capital Eyes before, so I decided to reach out to them. McKenzie (the owner) promptly answered my messages online and I ended up deciding to go to her to get my lenses. She was very thorough in explaining the entire process, different add-ons/options, and breaking down the cost of the lenses to me. I think I probably spent an hour total at my visit not only talking to her about my glasses, but also how she took over the business and is working to modernize the place while still keeping its charm as a local business. After our discussion I could really tell that she loves what she does and values her customers immensely. Overall, I'm very pleased with my entire experience and will certainly be recommending Capital Eyes to my friends and family! read more

Mackenzie was a life saver! I stepped on and broke my glasses - she was able to fix them quickly and the charge was minimal- I am so grateful because new glasses are taking too long to get this time of year and I like to see, when I drive! 5 Star Business Highly recommen! read more

I visited for a frame repair just before closing a few weeks ago, and McKenzie was able to accommodate me. She was nice, helpful, and a great person to chat with while she performed her magic and brought my favorite frames back to life! read more

GREAT SERVICE! This shop has been in the same location for 30+ years. Run by a wonderful family and posseses such a relaxing, fun and chill environment Not to mention that McKenzie is a magician at fixing virtually anything! read more

Thanks Mckenzie for your quick eye glasses repair with affordable prices. Your a very nice and funny lady too. Will go to you again in the future for eye glasses needs. read more

The woman who repaired my glasses was great. She is very skilled & spent quite a bit of time to fix the broken screws that were stuck. She only charged me a minimal amount for all of her time. read more

I was doing some research on eyeglass repair shops because my Sunglass frame broke off. I went to Sunglass Hut where I originally bought it, and they referred me to Exotica Repair. So as I called, the associate stated that they cannot do the repair unless they have a receipt, and I can't provide that because my sunglasses were over 10 years old. The only other option is to just visit LensCrafters, but that's all the way in Tacoma and I don't drive. So after more research, I stopped by Capital Eyes because they do emergency eyeglass repair. I saw that there were 3 other people waiting in front of me, but the optician Gary was quick on serving customers. After about 5 minutes, I was next and Gary immediately knew what to do. He informed me that the metal frame on my sunglasses broke off with the screw still mounted on my lens and will have to use the soldering iron to reconnect it. About 10 minutes later and the job was done. Gary even replaced my eyeglass pads and adjusted them to make a perfect fit for my sunglasses. What's even more shocking is that the total cost was only $29! Gary and Capital Eyes is a great shop to go to for eyeglass repair. Gary's friendly, talkative, and very well skilled. Highly recommended! read more

Capital Eyes Optical - At Capital Eyes where my frame broke off. - Eyewear & Opticians Near Me - Lacey, Washington

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Remarkable service. He took 3 pairs of glasses that has various types of breaks, all very different, and fixed them all at a reasonable price. His ability and service were so good, I'm going to buy my next glasses here too, just because he's a sandal local business that does great work. read more

Ridiculously overpriced. Pushy salesperson making the entire experience there distasteful.

Thought I had glasses that were unrepairable. McKenzie smiled at me and showed me I was so wrong. Repaired the glasses and my belief in good customer service . Fast, friendly, and reasonable so very pleased with service. Will be singing the praises of Capital Eyes Optical ! read more

She did a brilliant job fixing my unbelievably broken glasses. She went above and beyond to make sure I can see when I walked out. Now I can see again. I will be going back here for any eye glasses needs. I can't recommend them enough for eye glass repair. read more

When no other opticians said they could take care of my kids broken eyeglasses for six weeks Capital Eyes fixed our problem in less than 30 minutes. Been to four opticians in town and Capital Eyes Optical are the best! read more

McKenzie did a great job of adjusting our glasses which were in bad shape. She is personable, knowledgeable and just a sweetheart. I recommend everyone get their eyewear here! The customer service is great! -Sandra read more

I bought a pair of glasses from another optical store. They weren't able to adjust them for me(!) and sent me to Capital Eyes. They were very gracious and adjusted them for me for free! I will never go anywhere else for glasses in the future. I highly recommend them!! read more

I stopped into Capital Eyes today after I was told my glasses could not be fixed by the vision center at my eye doctors office. Gary, the owner, was not only super friendly, but he fixed my glasses in less than 10 minutes! His prices are super reasonable, too! I will totally be back! read more

Great service for a great price. Mckenzie the owner is great. She's very friendly and glad to help with your needs. looked at several other places on google but based off the reviews I decided to go here. I don't regret my decision at all and plan on bringing more of my business her way when I need it! read more

I was referred to Capital Eyes Optical by Shopko who said they might be able to repair my glasses hoping to not have to get a whole new pair. YES! Repaired beautifully and with excellent care! So happy to have found him! read more

you can expect excellent service everytime from gary and the lady that works there. fair pricing and free frame adjustments, tightening and cleaning as well. come here if you want your eyeglasses refreshed with new prescription or just "tuned up." read more

Brought in my sons glasses that where broken and this man fixed them right up. He gave great customer service and when we had more issues he corrected it. read more

Fixed my glasses for free and they are perfect now. Costco couldn't fix them, said they were unfixable. He had them done in 5 minutes and they fit perfect. And he was nice, funny, sweet, sincere. Will never go anywhere else! read more

After having an awful sales woman at my normal eye doctor, I turned to yelp to find a place to buy my glasses from. With the 5 star review, I figured it was worth a try. I was greeted the moment I walked in and the customer service was amazing. I stated what I wanted, and I got exactly that. My glasses came in one week and when I went to pick them up, the my were form fitted to my face. The nose piece was replaced, so it fit my Asian nose bridge perfectly. The frame was heated and bent, so they won't move on my face. I've never, ever been given better customer service when purchasing glasses. Not only that, the price was affordable! Two glasses for less than the price of one that my eye doctors sales lady was trying to sell me. I am extremely happy, and will forever be a lifelong customer! read more

I saw good Yelp reviews and decided to try it and I am SO HAPPY I DID! I stepped on my glasses and I thought they were beyond help but the Optometrist fixed them perfectly AT NO CHARGE! Took two minutes, had friendly conversation. Will get my next glasses here! Highly recommend!! read more

I am a veteran, and I sat on my VA issued glasses, breaking one side of them. Brought them here --- fixed in a jiffy FOR FREE!!! He also adjusted the fit FOR FREE!!! Stellar service --- I'm sure I'll be back! read more

I've been wearing glasses since the mid-1980s, and Gary is the ONLY person who has ever adjusted them to fit correctly. It was roughly seven years ago - two days before a business trip. My glasses broke, and I didn't have a spare pair. I tried six or seven places to get them fixed, and no one would help. One even told me it was illegal to repair frames without getting a new exam and prescription from their onsite doctor. Then I went to Capitol Eyes. I launched into my story with Gary, and before I got more than a few sentences in, he'd taken my glasses into the back, and brought them out fixed. Not good as new - they were many years old, and snapped for a reason. But the repair held me for the trip, AND he said that if I bought new frames from him within six months he'd apply the cost of the repair to my new frames. I haven't gone to anyone sense. I've bought three pairs of frames from him - all of which are high quality, and thus still in solid condition as spares. And more importantly - they fit right! read more

I really like supporting my local businesses over national chains, and this place really does earn your business. As a long-time patron of lenscrafters, I am happy to have an alternative. The reasons I switched to this place? You get more for your money here. First, lenscrafters is always having "sales" that look very impressive at first, but by the time you actually pay for what you really need, you are not getting any sort of deal. I then went to a very cheap route once (bought glasses in Fred Meyer) and the lenses were horrible. Things got blurry unless you looked directly ahead. I explained this to the lady there and she said that was normal for the lab they used! Now back to Capital Eyes. The prices are comparable to lenscrafters' sales, but here you get a level of service you will not get at a chain. They actually know how to help you pick glasses that look good on your face. They really know the differences between the different lines of frames and can help you choose the most appropriate one for your budget. They do not try to oversell or nickle&dime you for things that you don't want. The only reason I give it 4 stars instead of 5 is that you do not get glasses the same day. It takes a week or so, but for me, the attention to detail and the personal service are well worth it. Also, it is not as cheap as Fred Meyer or someplace like that. read more

Wow! Great service! My son's $375 glasses snapped at the bridge and super glue didn't do the trick. The owner here popped out the lenses and filed them down a bit to fit an inexpensive frame in stock. The cost was $39. Plus, the owner is highly skilled with a homespun sense of customer service. read more

Horrible experience with this business. Put wrong prescription in my lenses. They were so bad that I couldn't see out of them. He said they were the right prescription and argued about it with me. I have never had an experience with a business like this. Went to another optometrist and had to pay AGAIN for the right prescription lenses so I could see. I will NEVER go back here again. read more

Awesome...! My husband broke his glasses in half right at the bridge...ugh, we took them back to where we bought them first...five seconds later " can't fix them, sorry." Then a friend told us about Capital eye optical. Great,fast,friendly, affordable service. They couldn't fix the frames but they did find a very similar frame to put the lenses in and a very reasonable price. read more

My eyeglass prescription changed, and I needed a new set of glasses before leaving town at the end of the week. After calling at least 5 other eyeglass stores, I found Capital Eyes - and very happy I did. They were able to get my glasses fast -- and provided great service along the way. Thank you!!! read more

They had fixed my eye glasses under 20 minutes! Super service. I recommend Capital Eyes Optical.

My frames broke while I was on vacation. I was eager to get them fixed once I got home, before I had to go back to work again. My sister-in-law had told me about this place, so I walked in and was very pleasantly surprised. The customer service was GREAT! With-in 10 minutes, Gary had diagnosed the problem and fixed my glasses and it was so inexpensive!! He had the part that was needed in stock so there was no waiting at all!! They were both very friendly, answered all my questions and made me feel right at home. read more

The best. Just the best. Local is good. He fixed my glasses to somehow hold together for more than a week and then my new ones came in just over a week because he has some magical connections we the manufacturer. read more

This place is amazing. Kind people that really know what they are doing. I was able to get my glasses at a price lower then all the places around. I highly recommend them! read more

Met the owner very friendly, wonderful family owned business, definitely worth taking your business there! They've been around for more than 25 years! read more

My 7 year old sons glasses broke one day and it was our only pair, so I showed up looking for replacement frames. I was afraid new frames would be a huge chunk of money, but the man was so nice, and offered a very affordable pair. Thank you for saving our Christmas! read more

It has been 7 years from the time Gary first rescued my essential glasses. At that time I lived in West Olympia and newly divorced I was frantic about not having glasses nor could afford much. Today, I drove from Tacoma to see if he could repair not one but two broken pairs. My glasses were repaired today and once again I'm extremely grateful for Gary's kind services. Emergencies happen and he is very professional and a miracle worker! We plan on supporting his business further by ordering our new glasses from him. He is one of a kind. You will not regret walking into his business! He doesn't charge an arm or a leg!! for repairs either. Try getting any glasses repaired elsewhere and you'll pay hundreds of dollars if they will even touch the glasses! Class act, I tell you, this husband and wife team!! This is a family owned business and can't wait to support them further. Thank you from the bottom of my heart!!! read more