Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Normally they are great, this last time was horrible. They recommend making an appointment to get…read moredifferent pair of glasses, so that way you can be seen. But you are ignored, and sit there waiting for over 30 minutes while the staff is in the back laughing loudly where you can hear in the middle of the room. Noone comes out to help you, and then the receptionist looks offended when you don't want to book another appointment to repeat the same thing?

I absolutely LOVED my experience here. As soon as I walked in I said "whoa this place is nice!!" I…read moregot a few chuckles and was promptly greeted by the staff. My appointment was to pick out frames as I had received a prescription earlier this year from a different eye care company. I have NEVER had an experience like this. Deliah sat me down, asked what I liked -shape, colors, etc - asked if I had any photos and started getting to work. She chose frames that would compliment my bone structure, colors that compliment my eye color, skin color and hair color. The first pair she brought out I thought "oh these are the ONES" then she brought out another and another and I loved every single one of them! I ended up buying two pairs. One for the spring/summer and one for the fall/winter. I regret nothing! I had been going to an eye care place in tacoma for the past 19 years and never had an experience like this. I only remember ever picking out 2 frames in the entire 19 years of going there that I loved. Every other time I was just picking the "best" out of what they had. That's why I ultimately started shopping around elsewhere bc I wanted to LOVE my glasses, not just settle for a pair and count down the days until I could get a new pair. I found Rouse eye care by searching on VSP's website for an in network provider. I am so happy that I found them!

It was terrible! I wrote a lengthy review after I went in…read more2024-25, and I don't see it here. I won't relive it all, but I'd advise you to stay clear! You'll read other reviews about the eye mite meds: I got pitched on that also, and he told me a friend was involved in it. The no insurance med was $800. (Drugstore solution is $17 IF you have them! ) *The overall pricing on contacts, and services were exaggerated, *The doc sat down and his assistant did the exam except when he looked to confirm mites. *The contacts were wrong prescription and 2nd ones were worse. They wouldn't refund. *There were other issues.

Best optometrist in Olympia by far. She is kind, patient and very good at her job. 10/10 for sure!read more

10-10-10 out of 10-10-10 I especially like the friendly,…read moreupfront atmosphere and prompt service. They tell me what are and are not covered by my insurance. Dr. Ly tells me everything that I would and would not love to hear but I already know it and how to proceed with her referral, which I need to know. Again she is very candid, competent, thorough, and detailed in explaining all my questions (knowledgeable) in a fair-minded way, and is caring and cost conscious to the patient's benefit. Her office is equipped with state of the art technology and no nonsense professional staff. They will not charge you anything more than you have to pay needlessly. For example, they ask me if I want eye dilation (insurance covered) or flash digital imaging ($25), my choice is the latter, which is a more advanced preferred procedure, rather than to walk away with dilated eyes. Thank you so much, Van Vision!!

I've been coming here for a few years now and they're so wonderful all the time. The doctors are…read morekind and knowledgeable and they really listen. Recently I purchased glasses through them and I love them so much! They took the time to find frames that work for my face shape and where the bridge should be. If you're looking for an eye doctor, this is the best!

My initial experience was good. I had a prescription from another OD and needed new progressive…read moretrifocals. I thought it was odd that I needed an appointment just to look at frames and and for someone in the "Optical" department to measure me for new lenses. I needed another appointment to pick up the new ones but did not see well with them and returned them. Someone there (I don't recall who) suggested I come back to have my vision re-checked by Ben Wong. I made another appointment and Dr. Wong issued a different prescription for new lenses. The same person in "Optical" handled the new order and I was not charged for the second go round. I made yet another appointment to pick them up. They seemed okay there in the store. But I could not use them using a computer or just reading. I tried desperately to adjust to them for two weeks, then simply gave up out of frustration. Long story short - the PD (pupillary distance) had been measured incorrectly and I experienced headaches, eye strain, and neck aches during those two weeks. I had not been give a detailed billing statement and asked for one a couple of weeks later. After reviewing the charges, I saw that I had been give bifocals - not the trifocals I had ordered! In addition, the person who assisted me in "Optical" apparently needs professional training. My confidence and trust in their business is completely destroyed. I emailed them three days ago with my complaints and asked for a refund. They thanked me for my concerns and said they would get back to me "when [they] we have more information." I am waiting.

Absolutely the best service in town. Good selection of frames to suit every taste and I really…read moreappreciated she carries Liz Claiborne one of the few brands sized for smaller faces. Exceptional attention to detail. All options and price points are discussed. She doesn't bill insurance but provides a super bill you can submit for reimbursement. There is a small shop dog in training. Strongly recommended.

Updating my review in honor of Women's history month. Let me start by saying this- this review will…read moreprobably sound like I am personally friends with the business owner- I am not but wish I was. I met McKenzie by running into her shop ten minutes before closing time, racing over after work to get my broken glasses repaired. i was fully prepared to pay the repair fee posted on the website- she insisted it wasn't that big of a fix and wanted to do it for free. When I insisted on paying, she charged me $3. I have gone back several times for glasses fittings and repairs and she never charges. Most recently I came in with a bunch of glasses to see how different they were from the new script I received from the eye doctor . She so kindly tested every single one. I was prepared to finally pay her for her kindness by buying a pair of sunglasses or at least sunglass lenses, and she acted with the most integrity I have seen from a business owner in ages. She said that despite none of the prescriptions being the exact same there was one pair of sunglasses that were close enough that for sunglasses which are more forgiving I wouldn't notice a difference and that if she were me she wouldn't bother buying new ones. She absolutely could have sold me a pair of sunglasses- it was again right at closing time and instead she helped me out and did not charge a penny. I don't know how she stays in business but I am so glad she is. I think its worth the cost to go somewhere that is doing it right. The prices are high because her costs are high- she has what is likely a razor thin margin. Unfortunately because she does not have an optometrist or ophthalmologist on staff she can't bill insurance, but for those without vision insurance or looking for an extra pair etc- I would highly recommend Capital Eyes/ McKenzie and her adorable shop puppy. 10/10 service, a decent selection and she is so great at making recommendations (she had customers buying glasses the last time I went in so I got to watch her in action).

SO glad they moved the office! The staff are always helpful…read moreand friendly. The store is comfortable and there is plenty of parking. I'm SO happy they moved - their last location had no parking and was cramped. I'm not surprised that they've won so many "Best Of..." awards -- I experienced all that and more. Would definitely suggest you schedule your next eye appointment with Eye Love Olympia! https://seeeyelove.com/about/

I can't speak to how the doctors are as I went in just for new glasses. The staff were helpful but…read moreI had to return the first pair because after going in 3 times for adjustments they finally said the frame couldn't hold the lenses correctly. I got a second pair but the prescription isn't quite right and the area for clear reading is tiny. I finally bought a cheap pair online that I use for reading and sometimes use the eye love pair for driving or when I won't be doing close work. they tried but I got tired of going in and never quite getting it right.

Messy. No overatures of sanitation on the machines. No gloves, no washing of hands. Untidy mish…read moremash of furniture and decor. Technician was not adept at walking my gradeschooler through the tests. Doctor did not introduce himself and left halfway through the appointment to do a fitting on another patient. Technicians and front desk lady came in several times to interrupt about other patients. Would not recommend.

I have been going to Dr. Grimes for years for my eye exams and glasses. I'm very happy with their…read moreservices. They are great people.

Super helpful. No sales pressure. Great selection of frames, very well organized by shape and…read moreprice. Excellent customer service.

I went in for a scheduled eye exam this morning at the new location on Harrison Ave. I was greeted…read moreat the door and assisted in checking in right away. Every person that helped me throughout my appointment was very kind and knowledgeable. Everything was quick and I left feeling like all of my needs were met and my concerns were heard. I definitely recommend this location, the staff here is excellent!