I love this place my daughter and I have been coming here for 4 yrs now. She started afterschool…read moreand I started my health journey here. Everyone is great! My daughter has taken swim classes, karate and she's enjoyed them all. She also goes to camp there. Overall, the Y is kept clean and everyone that goes there are very nice and humbled.

Place isn't so bad. Its a little tight in the weights area so its all based on timing. Early in the…read moremorning there aren't as much people then it picks up around lunch and afternoon. Depending on the time of the year I feel like it gets more packed. When its summer time and kids don't have school most of them come and hang out here. Always keep track of the schedule for the coming months. They usually have it posted, it's always changing. For the most part they stick to the times of the schedules. I came here and played basketball a few times and its always the same people. It can get a little rowdy and competitive at times so if that isn't your thing, this might not be the place for you. As for the staff they have always been helpful with any questions I had. If you plan on discontinuing your membership just remember to give someone a heads up at the front desk. You have to give them notice 15 days or something before your next billing cycle to get your paper work done and on time. Just wish they had more room and courts. Everything was fairly clean and machines worked.

I'm a new member of the gym itself, so this is going off my first impression. I've also read…read morethrough some of the reviews (both good and bad). Many of the reviews are old and dated. (I've been a member of the Summer Club pool with my family for a couple of years). Pro - As many have pointed out, this is a CLUB and not a gym. The place is nice on the inside. Considering it's a club, the price seems fairly appropriate when compared to something like a BSC. The price falls very appropriately. If I wanted a Gold's or plant fitness, I'd pay 10 to 60 month, and I'd expect what I pay for. The interior style is a classic leather couch and finished wood vibe. Very comfortable. It's not sleek black and steel type place. The equipment is definitely new, and it is kept. I haven't seen any out-of-order signs. Pro - It offers an extensive array of things to do. From the gyms, spa, sauna, indoor track, classes like yoga, spin, pilates, HIIT, tennis racket, golf swing area, and more. There are tennis courts (see cons) and indoor rock climbing, a hair salon, martial arts dojo, massage therapy and associated treatments centers for rehab and more. I will note that a few things like martial art lessons or tennis lessons are separate costs. Most things that I've mentioned are included in your membership tho. Pro - The place is clean. I've been to other clubs where the locker rooms are dirty, unkempt, smell bad, broken, and neglected. This is not the case. I think this is important to note because it demonstrates the club keeps a standard. This seems true for the rest of the building and the gym areas as well. I appreciate this fact. Pro - Plenty of up-to-date equipment. I've gone early in the morning and at a few different times. I've never struggled. I once waited for a person to finish using something. It wasn't a big deal. I've experienced far worse at a YMCA or Gold's. Pro - Children and Youth activities. This is robust. I haven't fully explored it, but I've poked my head into that area, and it seems great. Unfortunately, I can't speak more directly about the offerings. Pro - The staff has been very helpful and friendly thus far. There are a few that seem busier than others. When I've had a question, I've just asked the person that wasn't as busy, and they were very nice and took the time to answer me. Staff are available, around and friendly. Pro - (Separate Costs) Outdoor Summer Club and Summer Camp. I want to mention them because the club is that BIG. There's a full waterpark with slides, enormous climbing structures, and tennis courts in the back, and you can watch kids and families play while on the treadmills. It's a cool way to zone out while burning calories. We do the Summer Club with some other families. Honestly, it's a hidden gem, and I feel it is cost appropriate. I can't speak to the Summer Camp experience. Cons - I would give this 5 stars except our experience with the Tennis courts. Even as members, we struggle to get a court. It's frustrating, as others have mentioned. On the weekend, my younger son wants to play. He's been driven off by some sort of program that is dominating the courts. The program is simply claiming all the courts and not leaving any available to the public. My wife asked last weekend why this was, and she said the person running the program became very defensive and told her to take it up with the director of programming. I will take his recommendation and speak to the director to understand and clarity. Unfortunately, I feel some of the other reviews are valid with their frustration in this area. As a well-invested member, I think we should have consistent access. As of now, I wouldn't even classify the courts as providing reasonably limited access. At best, it seems extremely limited access. It's an advertised feature to members, which understandably creates a degree of frustration. Cons - The rock climbing center is still down due to Covid. At this point, I believe we have been out of the woods from Covid, so I don't understand why it's not reopening. It's an also advertised feature, even if they just did limited hours on weekends or something. Cons - I feel like some of the facilities and areas are fully operational after Covid. I remember visiting this place pre-Covid, and the little Cafe was open and offering smoothies and things. It doesn't seem to be happening right now. I could also be missing the times when it is open. Idk. Hope this helps!

My husband and I were active, loyal members of Dedham Health for six years and during most of that…read moretime were very satisfied with the quality of classes and equipment. However, in November 2024 we had a bizarre experience. My husband was having a civilized conversation with a fellow member the day after the presidential election when suddenly the director of the fitness center broke in uninvited and launched into an unprovoked verbal attack based on false assumptions about his political views. After staying away for a year and a half, we recently considered rejoining because of a health need for specific classes that are not available elsewhwere. However, the management refused to speak to their employee about his bullying behavior or to mediate in any way. I would not recommend this club to anyone who expects to feel safe and respected.

I love the Staff and the senior program on Thursday. They serve lunch at the program.. Bingo and…read moremovie Thursdays are a huge hit.

This place is amazing, and I just don't know what took me so long to check it out. ABSOLUTELY THE…read moreSAFEST AND MOST ENJOYABLE PLACE. The teens and other staff are so polite, respectful and just plain happy. It's infectious, the attitude and vibe of Kroc Center, infectious in such a great way. TRULY A MOST BENEFICIAL AND BEAUTIFUL ADDITION TO BOSTON!! Obviously I can't say enough good things, lol,

I enjoyed this facility. It was my first time. Coming from a commercial gym of the purple and…read moregold, this is like a luxury spa. I believe in the near future my group is planning to make a switch with a fam account. So walking in you have a nice concierges who check in your member and or guest. Everyone was really nice and accommodating. My brother has a membership and brought me to the second floor. They had all the equipment you'd probably need we did leg day. Lotta cables, smiths, assisted. Saw the basketball court (didn't see the pool) went to third floor checked out the spin cycle room and yoga studio. Went to the turf area for push sled and squat racks. Def has everything for the most part. Would come back again. Very spacious. Some of the machines seem to have quite a bit of years on them but as long as they work, it's all good. The locker rooms were huge, hot tub sauna and steam shower at this location, no cold baths that i saw. I think with the different tier solo and fam plans plus access to pool, hoops and unlimited classes, it makes sense it's cost, just wish it was lower like in some other markets (states) haha. Will be back! Thanks for the workout!

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Not safe for your child or your family. Not sanitary. Unacceptable administrative staff behavior…read more Stay away at all costs

When my son first joined Goldfish Needham, he spent two years stuck at the same level until I…read morerequested an assessment from management. Several friends of mine had similar experiences. We eventually left for another swim school. This summer, we decided to give Goldfish another try since it's close by and his current school is undergoing renovations. Unfortunately, we didn't see any improvements. I enrolled him in group lessons, but I noticed little progress and a lack of attention from the instructors. His final lesson this summer was supposed to be two private sessions scheduled back-to-back. Instead, each session started with about 10 minutes wasted as the instructors tried to figure out which lane he should be in, what level he belonged to, and who his private instructor was--even though all of that information was clearly available in my app. I had to step onto the pool deck to help resolve the confusion, and at one point an instructor even argued with me about my son's level because her clipboard didn't match what was in the app. Eventually, another staff member confirmed that I was correct. As a result, I paid $200, but my son only received about 40 minutes of actual instruction out of the 60 I paid for. That was the final straw. I voiced my concerns at the front desk in front of what appeared to be both the location manager and the pool deck supervisor, but neither acknowledged me or attempted to engage. I'm not sure if they truly didn't hear me, but given the small space, it felt dismissive. No one offered to make up for the lost lesson time caused by their disorganization. The whole experience felt like a rip-off and an example of very poor business practices. I had hoped that paying a premium for private lessons would lead to a better experience, but it was actually worse than the group classes. Last year, my son had a great private instructor who was highly experienced, so clearly the quality depends entirely on who you get. In my opinion, only experienced instructors should be assigned to private lessons, especially since the cost is more than double the group rate. Bottom line: If your goal is simply for your child to be comfortable in the water and play around, Goldfish might be fine. But if you care about steady progression, I would not recommend it. They do a poor job of tracking swimmer progress, largely because instructors rotate so frequently. And based on conversations with friends at other locations, this isn't just a Needham issue--it's a franchise-wide problem. One friend told me his daughter learned more in two weeks of summer camp than in two years at Goldfish. From my perspective, their strategy seems clear: keep students at the same level as long as possible to maximize revenue, rather than focusing on progress.

Terrible! Way overpriced for a lap pool. $75/month to swim laps for 20-45 minutes per day? No…read moregym, no access to anything else. It's a pool.

I've been meaning to write this review for many months but held back thinking maybe I was not being…read morefair. Well, I have had enough and finally came back this evening to write the review and saw the one written by Paul F. from Milton and thought "wow, I'm not alone after all." I have had the same exact experience as Paul and feel the same way. It's like a dictatorship. Payson does not really seem to care about the swimming, just the money. This club has been a huge and expensive disappointment. My son LOVED swimming but not so much here. I'm looking elsewhere ... even if we have to land at the Y.

This review is based on the birthday party package which I booked to celebrate my kiddo's birthday…read more I must say that everything regarding information for booking was pretty straightforward (24 children guests for two hours ) and you can pay for an additional hour or additional children. I was allotted 15 minutes prior to my party to set up although I don't feel like 15 minutes is enough. The staff there did help with setting up the staff they were all pretty friendly and helpful children who were 6 and under needed to be accompanied with a parent in the pool. my kiddo and friends all had a blast.

We have been coming to Goldfish for about two years now. Our son has learned so much, the team has…read morebeen so patient with him. He loves the water and the instructors. Everyone is so inviting that they all feel like family to us. We love it here!