When I called in to the dispatch office the man (whose name I did not get) was very rude, but I…read moreneeded my vehicle towed so I ignored it and asked for a driver. Right after I got off the phone with him the driver, a nice man named Ryan, called me to let me know he was on his way and would be there in about 40 minutes. Not even 5 minutes after that I learned that I learned that I left my wallet at home. I called the dispatch office and told them the situation and that I needed to cancel the tow. I was then rudely told that I had greatly inconvenienced them and that there was a dispatch fee. Ok, understandable. What wasn't understandable was the fee was $50. The driver could not have been 10 minutes out and as traffic was, not far from the office. I asked what the fee included. The dispatch man (same one as before) rudely listed off a list of things. 1. fee for gas 2. fee for the drivers time 3. fee for CLICKING ON THE AD to call them. I told the man that I did not click on any ad and that I found the number online. When I searched for towing companies on the computer the number automatically came up and I called from my phone. He proceeded to tell me that I was wrong and had clicked on the ad and that it cost money to run the ad so I had to pay for it. I told him that I had no problem paying a fee because I did understand that I caused them an inconvenience but that I considered $50 a ridiculous amount. He told me I could pay it or he would call the police. He said that any call for service was a binding contract but I could try my luck with the police. I told him to never mind it because by then 15 minutes had passed and the tow driver was almost there and that I would figure something out. I ended up getting my vehicle towed and had to use my boyfriend's card. At first Ryan told me their card machine was down and that I should have been told that over the phone. (I was not) I convinced him to try it and thankfully it worked. The only redeeming quality of the whole horrible experience was that Ryan was very kind and acomidating. He was able to take $20 off my bill for the horrible service but all in all I would not use this company again.

I needed a jump start 3.3 miles away from their shop, they sent a guy out in a car with jump pack…read more Charged 210.00 I should have asked what it cost . Never again. That's insane

My truck broke down, and Shamar came really fast despite I was out of his area. He was really nice…read moreand even take us to the hotel afterwards dropping the car on the dealer. Outstanding service

I got dispatched Verona Towing via Good Sam Roadside Assistance. We had some frustrations with his…read moreGPS sending him halfway across the city and I have crappy hearing so we had a hard time understanding each other over the phone. But when he did arrive, within two seconds of popping the hood of my car he saw that some wires had been chewed through by an animal. He quickly did a patch job to reconnect them and my car was drivable (at least for the time being). We were both tired and frustrated and yet he still went above and beyond and did what was best for me and my car.

Gave me a price for a trailer, went back to purchase trailer and wouldn't acknowledge that price…read more Nor would they even try to make a sale. Don't waste your time, better off at Toms trailer up the road.

This company is completely Shady. I've been trying to get results from them since the beginning of…read moreMay when I purchased the vehicle. The issue started out with the car having multiple mechanical issues within the first two days. I initially tried to go down in person and contact them but the only thing I received was a door shut in my face and no return phone calls. By the end of May I contacted an attorney as well as a dispute with my bank. Currently the company has made multiple public post saying that they have contacted me and attempted to work things out with me such as offering to pay for the repairs or returning my money but while they have posted this publicly on Facebook I have not received any actual communication from them since May 31st. I have asked them to provide proof that they tried to contact me on their end with a date stamp including but they still cannot provide that information because it did not happen. If you value the safety of the vehicle you are actually leaving with you should definitely buy from someone else don't even bother looking at these vehicles unless you're willing to put your family and yourself at risk. Also if they're able to on pages they will hide and delete reviews and comments that are negative. Make sure you check out their reviews on cars.com as well as their complaints with the BBB and reviews on there.

fast service great pricing…read more knowledgeable mechanics Dropped my car off in the morning and it was repaired and back on the road the same day

I have an older vehicle and am always nervous about taking it to a shop for repairs as I do not…read morewant to sink a bunch of cash into the vehicle. I took my car to Mount Carmel and was totally blown away by the professionalism and care shown to me. Keith is my mechanic and I am totally satisfied with his work and the prices are acceptable. I had my car back in record time and I've taken it back again for the yearly inspection. I so appreciated how pleasant Keith is to work with. He kept me informed and answered my questions so I could understand. I would refer Mount Carmel and Keith to anyone. I'm confident they won't be dissatisfied.

I started saving Celebrating 10 year cards that came in the mail. I called Chris and made an offer…read morewhich was exceped . My service was good and I got in and out in good time... DON'T WORRY ILL BE BACK Larry Wilson

Cox Automotive is a great garage that I can trust. After being taken advantage of at another…read moregarage (to the tune of $500 in unnecessary repairs), I started taking my car to Cox. They do great work and are very trustworthy and honest both in their pricing and in the work that is necessary for each job. I go to them for oil changes, brakes, inspections, and for parts installation; however they also do a lot of custom work and restorations.

I took my Volvo to Kilkeary's Auto Body a couple years ago after it was badly damaged. I was honest…read morewith them about what I could afford and thankfully they were completely upfront with me and told me to go to a place they recommended that could do the work for less. I very much appreciated their honesty.

Worst experience at a body shop I have ever had.. took my Mercedes Benz cla 45 cause they were…read morecertified by Mercedes Benz. What I come to find out there craftsmanship was poor, just as well as there customer service. This body shop only cares about clearing insurance checks and does not care. Car is still not fixed right and Tim kilkeary refuses to fix it right. Pretty much admitting he and his team do not have the skill to fix it right. You want headaches chose kilkearys auto body. This is the second time they worked on it and screwed it up..

TOP-NOTCH! I got my…read morecar stuck on a gravely hill. Golden Hook came within 10 minutes and assessed the situation and began to arrange to pull me up the hill. Then a neighbor moved their car which allowed me to drive my car up a less steep and less slippery part of the hill. I wanted to pay the driver his normal fee but he said he believed in KARMA and that I did not need to pay him ANYthing! So kind! He made my day!!!!

Our car broke down by the incline downtown and they came almost immediately - very grateful it's…read morecold! Thank You So Much!

This dealership installed a faulty oil filter on my car that failed while driving, nearly killed…read moreme, and cost me an engine in $65,000 Shelby. How did they make it right? They lied on paperwork and covered up the oil filter, I had to fight with Ford corporate for 2 months, and thwir service manager Art Harding had to feed me a guilt trip aboit his broken family, a kid being raped, and something about a pedophile ring, because that seems lile an appropriate conversation. While cleaning the oil from my car, which took 3 weeks and me holding their hand by the way, they removed my bumper. They then reinstalled it incorrectly, failed to connect my turn signals, and when I told their VP Tom Cochran another dealer was fixing my engine, but if he didn't fix the bumper I would take him to court he told me "bring it on." Literally, the biggest pieces of garbage to ever work at a car dealership.

I had a positive experience leasing a vehicle from Ron Lewis, and even had it in for service and…read morerepairs a few times, but when the time came to purchase it at the end of the lease, everything changed. It started months before the lease ended, I tried to get some information from them about my options, but could not get anyone to call me back or answer questions. When the deadline came, I called and asked what I needed to do. Dave, the finance manager said "just come in anytime". So I drove 45 min out to the dealer after work one day, but he could not get the computer to work. This appeared to be a problem with the Ford Website, so I was understanding and agreed to come back another day. Dave said to come back before 5 in case there was another computer problem they could call Ford Support. Nothing else was mentioned, and the same "stop by any time" offer was made. A few days later, I leave work early and drive another 45 minutes out. I call when I am 10 minutes out to make sure that Dave is available. Dave tells me that I should have made an appointment, I need some kind of inspection, and that they can't help me today. I would have to call and make an appointment and drive back again. The inspection is required by PA, but this was never mentioned in any of our conversations before. Additionally, the service department was already closed the previous evening and Dave never mentioned that an inspection would be a problem. With 90 minutes before the service department closed, I asked if they could squeeze me in considering that I drove out there twice. No way. I talked to the general manager, and was given the same attitude. Nothing he could do except make me another appointment. Worst of all, no apologies for my wasted time and money. No apologies for them dropping the ball and lying to me and giving me misinformation. I was traveling for a few weeks, so I asked for Saturday Appointment 3 weeks away. The GM promised he would take care of it. Weeks passed, and the GM never called or e-mailed to confirm an appointment. I had to call the dealers service department, and make my own appointment. I asked, and they confirmed that I was not in the system and no appointment was made for me. The GM promised to do one minor thing, and couldn't even do that. This time, I double-checked my appointment and the availability of someone to assist me and drive back out for a third time. I was half-expecting some sincere apologies, or a personal apology from the GM, but nothing was said. I met with a salesperson, the car was taken to service, and this time Dave got the computer to work. All business, no apologies or offers to help offset my lost time or money. OK, at least I got the car bought. Afterwards, I am standing in the lobby waiting for my car. And waiting. And waiting. I eventually had to steal a chair from someone's desk just to sit down! You'd think that after all of that, they would at least hurry my car through. It took a full two hours to do a end of lease inspection! And I get to sit there listening to the salespeople using all the classic sleazy sales tricks to get an older gentleman into a car he can't afford. Really showed me what kind of dealership they have become. In the end, no one ever apologized or made any offer to compensate me for my time, money or effort. Here's your keys, goodbye. Worst of all, taking the car for state inspection at another Ford Dealership showed that some of the repairs that Ron Lewis claimed to have made in the past were just band-aids. The proper parts were never replaced. Now I have to fight that with my insurance company. If you deal with Ron Lewis Ford, expect high-pressure sales tactics and really poor customer service and horrible attention to detail.