I took a pair of glasses to this Warby Parker to have them looked at because they weren't working…read moreproperly. I had gone to another on earlier. Stve took care of me and they came last week and are FABULOUS. No burrines or galre. THANK YOU Becky

Good selection of frames, but get your eye exam from an independent optometrist or ophthalmologist…read more WP is only interested in getting you in and out quickly for an eye exam so they can sell you frames. I ended up returning three pairs of prescription glasses and, after having a second exam from an ophthalmologist, was told WP made my prescription nearly twice the level I needed. It's about quantity of people coming through the doors, not the quality of the exam.

First - they deleted by Google review :) I came in as a new…read morepatient based on the positive reviews and had a great experience with the doctor, he was prompt, kind, and informative. However, my experience with the staff, particularly Collette, was disappointing. After my exam, I worked with Collette to try on frames for my low prescription. I found a pair I liked but decided to hold off until I felt better and could return with a second opinion. Collette made a subtle remark under her breath about hoping the frames would still be there, which struck me as unnecessary. Two days later, she called to ask if I was coming back for the frames. When I explained that I was still deciding and had requested a copy of my prescription, her tone noticeably shifted. She sounded curt and dismissive, and told me getting my prescription wasn't her department, even though the front desk is only steps away. When I later called back for an update, she answered again and was just as dismissive. I didn't feel confident my request would be followed through, and asked to speak with someone else. Her response made it clear that helping me was a burden. Ultimately, I had to make a third contact and visit the office in person to get my prescription. Even then, it wasn't signed by the doctor, and no one, including Collette, acknowledged the confusion or offered an apology. I've worked in customer service and wouldn't speak to any customer the way I was spoken to. I expected more from an office with such strong reviews and designer branding. Unfortunately, due to the unprofessional behavior I experienced, I won't be returning.

I have fairly poor eyesight and have seen a variety of optometrists in my life but this practice is…read moremy favorite! All of the staff is incredibly helpful and knowledgeable. Service is quick. And they are taking their COVID precautions very seriously. I felt safe the entire time

Note: YOU CAN ACCESS THE LV STORE FROM THE CONTAINER STORE BELOW…read more I usually order online, but decided to venture into the store for a little Christmas shopping and R&R. I was immediately met by Naeem. He was very friendly and polite. He pulled out a few bags, as I wasn't sure exactly which one I wanted. We talked through a few and made a decision. He was really close to getting me to spend over my budget, but we agreed to put it on my birthday list and let the wife have Christmas. The store smelled great. The lighting was great. They even gifted me a healthy assortment of men's colognes. See you guys for my birthday!

My experience at such a prestigious store was not accompanied by the level of customer service I…read moreexpected. That is why I feel the need to express that the director of the Oak Brook store has a particular way of treating customers that is not appropriate. When a product does not meet the necessary quality standards that represent the brand, the customer's word should never be questioned regarding what happened with the product. Putting the customer's statement in doubt undermines trust, because how could you feel confident purchasing again if you experienced a similar issue in the future? I have been a loyal customer for over 15 years.

Not sure what has happened here but the service has gone down, they barely recognize you when you…read morecome in. No one seems happy to work there. Very disappointing. Pearle is MUCH better. I highly recommend you go there.

I had a problem with a pair of glasses that I did not buy from them, but was at the mall and walked…read morein and asked if they could help me fix my glasses. The girl who was there was extremely helpful and fixed them for me and did not charge me one of the best experiences I've had in a long time.

Magdy is wonderful, just got my glasses and sunglasses, they are beautiful and fit perfect, my…read morevision is perfect. Everytime Magdy does our glasses we never have any problems, no extra adjustments needed they are correct on the first time. Hes is very knowledgeable and kind. Pricing is awesome, location is great. We will never go anywhere else. Go in and check it out you will not be sorry with this business!!

I have gone to Madgy several times and sent multiple friends to this facility. I have no idea why a…read moreconsumer would go to anyone else for glasses. He has a wide selection of frames, does vision testing at his location and glasses are finished in about a week. Outstanding! If you are not local, please consider a road trip. His prices are worth the drive. I will continue to go here for my vision needs and hope my Yelp followers join me.

Great experience at Dr. Green Optical in Oakbrook Terrace, Il. The staff was professional and…read morefriendly and made me feel comfortable throughout the appointment. Good selection of frames at many price points. The office was clean and beautiful.

Beautiful office and frames…read more Dr. Green Optical in Oak Brook is the go-to spot for all your eye care needs. The store has an impressive selection of high-quality frames, from trendy to timeless styles, and a wide variety of lenses to suit every prescription and lifestyle. The staff is incredibly knowledgeable, friendly, and always eager to help you find the perfect fit thank you Tatiana . Dr. Green and the team provide thorough eye exams and take the time to explain your options, so you leave feeling informed and confident in your choices. The shop itself is modern, welcoming, and stocked with the latest in eyewear technology. Whether you're getting new glasses, updating your prescription, or picking out stylish sunglasses, Dr. Green Optical offers an outstanding experience. Highly recommend for anyone in the Oak Brook area! Say hi to Dr. Pappas.

Professional careful optometrist, good selection of high quality frames, appointments easy to make…read moreand always on time. Plenty of parking in the strip mall and right across from the Mandarin House, a Korean style Chinese restaurant.

I had to find a new optometrists as my existing one was moving further out and no longer provides…read moreeye glasses service in-house. So I checked Yelp and found this gem! I checked their website and I booked an appointment online they seem tech savvy. As a new patient I filled out the form online ahead of time before my appointment which was great to do. I even got a text reminder of my appointment which was cool! They are located within a strip mall so there was plenty of parking. When I arrived it's a small store front. I was greeted by them. The staff was very friendly. They were all wearing mask at the time. I wish I was able to see their smiling faces but each their own. They have all assortments of eyeglasses and sunglasses including sport eyeglasses. They have a website so check out their name brands. They will even fit your lenses if you bring in your own frames from other stores or online which is good to know. And that is what I ended up doing. I didn't find a low bridge/Asian fitted glasses for myself in their store that I liked so I wanted to use my existing glasses that I use for work with new lenses. Now here's where I talk about my great customer experience... There was a patient ahead of me so while I was waiting I was talking to their opt tech Jamie and told him that I wanted to see if he can fix my favorite eye glasses arms for me as I had them adjusted many time by Walmart opt tech last year who didn't do a great job and was impatient with me and he told me that they adjusted/damaged the arms so much he wasn't able to fix them right for me. But instead he has an idea and checked ray ban website and he said let's see if they are still in warranty by them. He helped me set up a new customer account on his laptop, we took some pictures and we upload it and Ray Ban replied back and said it was out of warranty but they will replace the arms for $99 when I ship it out to them, oh yeah done! My model is a low bridge/Asian fit frames that were an old model but love the black and red color and style that fits my face and I'm shipping them out. And once I get them back I will have this place fit my new bifocal lens. They also offer lenses for those who work all day in front of the computer screen that are Not with that weird blue glare tint and shaded that i'm currently using. I'm NOT a fan wearing that eyeglasses as I look like a fly and I know people are staring at my blue tins glare. Luckily I have an older pair of glasses that I can still use for now while I ship out my glasses for repair :) One thing to keep in mind Dr Carolyn Dienes is very detailed oriented not sure if it's because I'm a first time patient as she did take her time with me. I do love that I'm not rushing through my appointment and I'm willing to wait for my turn. It's a family owned business and they all help out each other including the doctor helping her patients pick out glasses and answering the front desk phone when they were getting busy. I'm one to look for someone to take their time with me and not upsell their products which I didn't feel like that at all. They have the most current systems here for testing your eyes which is good. I have been unhappy with wearing hard lenses as I thought I had dry eye syndrome but it's clogged tear ducts. She checked my vision as I need bifocals. So I have been trying out her trials they are monthly lenses one to see far distance and one eye to see near like a menu and so far a week of the first trial I love love it! From wearing my old hard lenses for only a couple of hours I can tolerate until it gets dry and blurry to wearing these trial soft lenses for stigmatism that I can't tell I'm wearing them! I was wearing them all day even at the gym! I having stigmatism the lenses didn't even rotate around my eyes at all yay! Kid you not, I almost started tearing up of joy! I can see no more fogged up glasses while working out at the gym! She noticed clogged tear ducts and recommend me to purchase off of Amazon these heating eye mask called Burder. I'm currently using the heated mask to help loosen the clog tear ducts and for me to continue taking fish oil supplements this will help. It's been great so far that I do it 1-2 times a day for 10 minutes and it seems to be working-teary eyes. One thing too of a great customer experience, I'm also able to email Dr. Dienes if anything related to my vision. Emailing her, she respond back within 24 hours so cool! I'm even encouraging my hubby to see her now as she can give her opinion about lasik that he wanted to do. It's not for me.. Overall, I'm very happy with this place they take their time so if you are the type you want to get in and out the door quick then go down a couple of stores to the typical chain business....pick a number. If you want quality care that takes their time to get to know you then check this place out!

Absolute best place to go if service and nice people is what you are looking for! The service is…read moregreat! Exam went well! BUT, The people that work there were all AMAZING!!! Caring, professional, personal and never make you feel rushed. Go here and never return to wherever you went before. You won't be disappointed.

I LOVE this location. The staff is always amazing and on point with customer service…read more From Check in staff , pre exam, Dr, and sales associate are all awesome! No forced selling of additional services. They are very detailed in showing you your benefits and any specials they are running. They take their time to discuss your vision care and concerns. No pushy sales or no rush on selection. Ari walked around with both me and my son and actually provided feed back. I really felt she understood what I was looking for and came up with great suggestions. ALSO- check your VSP insurance if you have it because allotments went up. Woo hoo - 3 complete pairs of glasses with all the bells and whistles at a bargain. I had my FSA so we got them all!

i had a very good experience coming to your facility and i would like to get some more prescription…read moreeyeglasses here if you still have my paperwork on file. thank you!

Please don't go here... STAY AWAY FROM THIS PLACE!!! I just…read morereceived the most horrible, disgusting, disrespectful customer ever in my life. I called to inquire about my child's eye glasses and Sarah, at the Oakbrook location, she's highly a disgruntled employee and disappointed me in terms of providing quality customer service and care. She hung up the phone on me over talked me, was extremely angry and rude and I tried calling back to speak with someone else they never answered the phone. I paid a lot of money for my child's prescription and I should not be treated this way!!! Never would I have thought that this type of behavior would ever happen. ABSOLUTELY DEPLORABLE!!!

I loved the doctor and found great glasses! Ask for Lisa Marie, shes amazing. I will be back for…read moresunglasses!

From the owner: Big City Optical is a locally owned chain of boutique optical stores serving Chicago and the…read moreWestern Suburbs. We lead in with service and a genuine desire to make eye exams fun and approachable. Our opticians and optometrist work together as a team to ensure you achieve your best vision with your glasses, contacts, and sunglasses.