Horrible Service and Management is Lacking Professionalism.
A group of 11 business professionals went into Olive or Twist on Friday for Happy Hour to celebrate a promotion for someone. We reserved a table the day before for 8 people when we asked for 11. They said they would only be able to do a table of 8 but could accommodate the three other guests. They never said it would be a problem. When we arrived we ordered drinks and food totaling close to $100.00, just to start off. Once the other three guests arrived, the Manager Brandon became irate because the guests were standing next to the table we reserved. He stated that they needed to stand near the bar and not our table. This then became a problem when one of the guests tried speaking to Brandon about this issue. Instead of trying to accommodate the group, he consistently told us what he cannot do. We asked for the 4 top that was next to our table, but he told us it was reserved. Now, in a previous review placed by one of the guests on yelp, Brandon responded saying he offered us a table... this is a lie. He refused to give us another table. That would have resolved this matter and we wouldn't be having to write these reviews. Instead he began raising his voice at us. So much so, that the guests in the dining area were staring at all of us. This was a complete embarrassment to the group. We were there to spend good money for this celebration of the promotion. We did raise our voices back after being yelled at in the public area. He stated in his comment back to the previous review that we were unruly and obnoxious... I would say he was obnoxious and very unprofessional. I have never had service like that before, and I do not believe anyone should go through that. After he demanded us to leave (which we were already trying to leave) we went to The Yard in Market Square. They were able to accommodate our group on a busy Friday night, with even more patrons at their location than Olive or Twist had. They showed us top notch service. That is what accommodating should look like. Honestly, none of us in the group of 11 will ever be back to Olive or Twist. I personally will recommend other restaurants in the area before I ever recommend Olive or Twist again. It's sad, I really loved the atmosphere there and it was a great place to do happy hour, but I cannot support a company who hires management like Brandon who yells at the customers and makes them feel the way we did. There was never any attempt to accommodate the group. In fact the response that was provided to my other guest on Yelp was degrading and chalk full of lies. I hope the owners of this establishment consider new management in the future...Maybe then we will return.
*Please see Kevin P's review placed on 3/4/2016 and the response the management placed on the review for more insight on this matter. read more