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'olelo Community Television

5.0 (1 review)

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Hawaiian Telcom

Hawaiian Telcom

1.5(1.3k reviews)
11.1 mi•Downtown

Just wanted to drop in and share what a wonderful experience I had making the switch over to…read moreHawaiian Telcom. Honestly, I'd been with the Spectrum for many years. But when my internet bill went up to $100 a month. I'd had enough. So I stopped by the Hawaii Telcom kiosk in Windward Mall. I met and was helped by Regina Espinoza (she gave me her card to share) . She shared about their program that is only $40/month for high speed internet, the process is locked in for 5 years, this process includes the router AND the first 2 months are free. She didn't have to tell me much more. I was sold at $40/month! She was able to set me up for install the following Wednesday, we decided on a time, afternoon. And we were set to go. On Wednesday afternoon, Robby our installer called to confirm the appointment and to let us know about what time he'd be at our home. Then he called again while he was on his way. My home is in a warehouse, so during the work day, parking can get a little tight. So I called him and told him that I'd make sure that he had a place to park. I had him park in my stall, while I ran some errands. I came home when I knew the parking lot would be clear. And Robbie was leaving to go up the road to make some kind of connection he needed for my install. He came back after a short while. He was very pleasant and courteous. He helped me download the app that I needed to complete the set up, walked me through the app set up and even helped me put my router up, off the floor, so my internet service wouldn't be so spotty. Last of all he asked if I was keeping Spectrum, I told him no way. And asked him if he'd help me take the Spectrum hardware off. He took all the PCs wrapped all the cords and put them on the floor in an easy place for me to get to. I can't express what an excellent level of excellence I received. I'm a very happy new customer and grateful to be "locked in for the next 5 years! " Big Mahalos to Regina and Robbie, for being wonderful examples of Hawaiian Tel com's excellent customer service!

The service we have is on par with spectrum but the customer service is terrible. Called three…read moretimes to set up new service at a rental condo and had three different answers. Paying 4k a month in rent and have been without internet for a week because of incompetence. had to give my ssn to two different people on their end because they said it the order was wrong. Makes me think it is more sketchy than anything. If the internet and cable was not included in my rent i would jump ship to spectrum. At least the customer service is competent.

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Hawaiian Telcom - Doing such a thorough repair.

Doing such a thorough repair.

Hawaiian Telcom - Front of store

Front of store

Hawaiian Telcom

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DIRECTV

DIRECTV

1.6(36 reviews)
15.3 mi

Direct T.V. has really improved over the years. They continually give us discounts on our package…read morewhich helps a great deal. We don't watch that much T.V. I would still be careful if they still offer the football package, at the time it wasn't a good deal. However, I'm not a football fan. The last technician did a very good job on fixing the satellite dish. However, the worker that put in all the wiring and set up didn't use stainless steel screws, so they rusted out on the outside of my house. Had to have it all redone. Luckily the constructor didn't charge me. Its been a few years but you should check to made sure your workers are using the right materials when installing equipment.

Don't sign up for Directv! Anything but Directv. They are horrible and the service is the worst…read more My receiver has been automatically rebooting itself several times a day, each time it leaves my tv useless for about a good 15 minutes. It's so frustrating! I've called customer service and constantly get transferred so each time I speak with a different agent, I'm retelling my problem over and over again. They eventually sent a technician to take a look, but he takes one look at my satellite dish and tells me that it's an old model and he can't perform any services without replacing the dish to a newer model first. But get this!! He could add the new dish to my roof but he can't remove my current dish!! What the hell am I suppose to do with 2 dishes?? Why would I want more holes drilled into my roof?? I asked him to leave because it's quite obvious he was wasting my time. I called customer service again to gripe and they said they'd send me a new receiver to see if that'd fix my problems, but that I'd have to handle the installation by myself and drop off my current receiver to FedEx. No apologies, no remorse, no understand, POOR CUSTOMER SERVICE. I had to argue to get some sort of credit on my account, and to make matters worse, they would offer me credit only if I signed on for another 2 year contract! WTF! I'm done. I'm switching. Don't fall for their BS. Learn from my mistake. They'd get "0" stars if I could.

'olelo Community Television - televisionstations - Updated October 2026

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