Oscar at Fireside BBQ was great to work with!! From the moment I walked in, he was friendly,…read moreknowledgeable, and genuinely wanted to help me find the right products for my outdoor kitchen. He helped me choose a high quality outdoor ice maker and refrigerator at a very reasonable price, and made the whole experience easy. He even gave me his cell phone to call in case of any issues!! Unfortunately, the ice maker I received turned out to be defective, but Oscar took care of it right away and exchanged it without any hassle. He really cares about his customers and wants them to be happy with their purchase. Great customer service is hard to find these days, and Oscar truly went above and beyond. I'll definitely be back and highly recommend working with him!! I love working with Oscar!

We must thank Don at the Woodland Hills location for his help from start to finish. The ordering…read morewas seamless and his help with decision making was so appreciated. The installers built our kitchen and installed our new appliances in a day and a half and we couldn't be happier with the finished island!

Jeff helped us inspect an old chimney/gas fireplace and get it fixed up with a nice new log and…read moresafety key. The crew was on time, professional, and got everything done quickly with no hassle at all. The price was exactly as quoted and everything looks and works great.

Called for an Estimate on a New Chimnney Cap. & Dampers. No…read morerepairs, just an Installation of a Chimnney Cap & Dampers. They wanted to charge an $80.00 fee for an Estimate.

Wonderful experience and incredibly fair prices with top quality craftsmanship! I needed to have my…read morechimney closed up and masonry fixed and Michael came out to do a free estimate and inspection. The price for repair was beyond reasonable and the repair was done by experienced professionals with an eye for detail! My husband and I couldn't be happier with the quick turn around time and the final result and the repairs took only several hours to complete. Chimney Checkup exceeded all expectations and I couldn't recommend a better company!!!

I have an old-school wood-burning fireplace that had never been properly serviced, so every winter…read moresmoke would seep into the house. Michael inspected the chimney with a camera and quickly found the problems. The original damper was mounted low and blocked much of the smoke chamber, the smoke chamber itself was rough and poorly shaped, and the deteriorated flue liner left large gaps that disrupted the draft. Rather than simply repairing the chimney, he completely re-engineered how it worked. He removed the old damper and installed a top-sealing damper, enlarged and reshaped the opening into the smoke chamber, then rebuilt and smoothed the chamber so the smoke could flow cleanly and efficiently into the flue. The result is remarkable. He took a 50-year-old chimney and made it work better than new. For the first time since we've owned the house, the fireplace drafts perfectly without a trace of smoke entering the room. As a bonus, it looks fantastic too. His crew was equally impressive. They paid attention to every detail, and even though chimney work is inherently messy, they sealed off the entire work area with plastic and left the house absolutely spotless. I'm incredibly grateful I found Michael. It's rare to find someone who combines this level of technical expertise, craftsmanship, professionalism, and genuine enthusiasm for his work. He clearly loves what he does, and it shows in every detail. It's also a reminder of what's been lost. Today, so much of construction is about replacing rather than restoring, and many fireplaces and chimneys arrive as prefabricated systems assembled from factory-made parts. There's nothing quite like finding a true mason who understands how a traditional masonry chimney is supposed to work and has the skill to improve it rather than simply replace it. Craftsmen like Michael are becoming a rare breed, and I'm grateful there are still artisans who take this much pride in their work.

Ordered a Miele dryer from Fireside BBQ. It was an efficient, seamless and painless experience. No…read morenonsense. Dryer was in stock. Delivery was scheduled for two days later. They use an experienced and thoughtful delivery and install provider that was in and out in less than 20 minutes. Very professional. Staff was knowledgeable and remembered me when I called to confirm delivery. Highly recommend this honest and efficient business

Could not be more grateful for the Fireside family…read more From the moment we walked into Armen's beautifully appointed showroom to the time of our order, we knew we were in great hands. Love the convenient location and family-owned pride - far more than the corporate dealerships we shopped prior. If only everyone else was this genuinely attentive, well-stocked and knowledgeable.

I hired this company to repair my fireplace. They did an extraordinary job from the moment. I…read morecontacted them, everything was handled professionally and quickly they came out, assess the situation, gave me a very reasonable bid, and scheduled the work they indicated the job would take two days, and they were finished in exactly that much time the work was extremely professional, and they kept in contact with me the entire time. I would recommend this business strongly.

Johnny and Kelly are 1st Class!Johnny came out and checked out the existing conditions and made…read morerecommendations of what type of system to install. Kelly was on top of scheduling, change request, and billing. The Crew did an amazing installation and clean up. I would recommend them to anyone in need of chimney inspection, cleaning, and/or gas log installation.

Moses and EcoGrizzly did a great job for us. Our situation was a little weird, in that our…read morefireplace box developed a hole in the floor and needed repair. As it turned out there were several issues. We had three different companies come out and although EcoGrizzly was slightly more expensive, they were far and away the most professional and knowledgeable. They were very communicative, did a thorough inspection and gave us a clear understanding of our options. In the end we had them convert our wood burning fireplace to gas. I was skeptical that I was going to like it, but for a variety of reasons, it's what made the most sense. In the end, they did a fantastic job, fixed all of the issues we had and made the fireplace look hugely better. Definitely recommend this company. They really stand out as being a cut above.

Looking for chimney repair. Sebastian came out to give an estimate. He was respectful, polite, and…read morevery knowledgeable. He took time to explain everything! Always had a smile on his face. Would recommend.

Chimney Brothers is a very rare company in the best ways! First, they answer their phone and talk…read morewith you in a patient, respectful manner. Second, they are flexible with scheduling. Third, their technician/installer Joseph D is very courteous, skilled, cares about the quality of his work, knows how to be inside your home and communicate with you and keep things clean. Fourth, they are prompt, fair, interested in what the homeowner wants. They don't upsell or pressure you. Finally, if you have any concerns, they are interested and responsive ASAP. We're talking about chimneys and fireplaces but not just these things. I'm talking about customer relations and skill, and so I give great praise on these points, overall the way they run their business. Few businesses are accountable, courteous and competent.

Joseph was awesome. He came out to inspect the chimney on our first home and was on time, friendly…read moreand super knowledgeable. He walked us through everything, explained why the chimney needed a cleaning, and pointed out that the galvanized chase cover should be replaced to help prevent future water damage. As first-time homeowners, we really appreciated how informative and thorough he was. He took the time to answer all of our questions and explain everything in a way that was easy to understand. We left feeling much more confident and would definitely recommend Joseph and The Chimney Brothers!

I had a fantastic experience with Fireplace Freddie and would highly recommend them to anyone…read moreneeding chimney or fireplace work. They performed repairs on the chimney of my home in Glendale, and their expertise was evident from start to finish. After the initial inspection, they developed a plan to repair the chimney, including the flue and smoke chamber. However, when the technicians arrived to begin the work, they suggested a different approach: installing a new stainless steel chimney liner instead of repairing the existing flue tile mortar joints. After discussing the options with them, I agreed that the new liner was the better solution. What really impressed me was that Fireplace Freddie completed the new installation at no additional charge, even though it involved more work and took longer than originally planned. They clearly cared more about doing the job right than simply sticking to the original scope of work. After the repairs were completed, they came back to inspect everything and make sure the work had been done properly. They also repainted the fireplace, making it look brand new again! Everyone I worked with, from the initial inspection through the final follow-up, was fantastic. They were professional, knowledgeable, and genuinely a pleasure to work with. It's refreshing to find a company that takes such pride in its work and stands behind what it does. I couldn't be happier with the experience and would absolutely recommend Fireplace Freddie!

I reached out to Fireplace Freddie via Yelp to get a quote on a new Chimney Cap and 2 Dampers. The…read morerepresentative from this Company communicated via Yelp's message system and asked a lot of questions. Then gave me a lot of information that I had not asked for. In any case I did not feel comfortable with the communication I received. I was not looking for an educational course on Chimneys. I went with another Vendor that Yelp had recommended and I am very happy with the service and communication they provided.

I can't say enough good things about VP Reliable! Service tech Egor was available, responsive and…read moretotally professional. He looked at two HVAC systems in our home that the American Home Shield rep had said had to be replaced at a cost of $30K, no repairs possible. Egor made several trips, went to supply house a couple of times and got both systems working just fine for $1500. If any A/C or appliance needs work again, I call him with no hesitation and no need for a second bid.

I cannot say enough good things! Friendly, responsive and high quality work always! I'd never call…read moreanyone else!

Very professional and knowledgeable service! Luis talked me through all my options for my dated…read morefireplace and explained all the issues clearly. I'd definitely call them again.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.