Terrible from start to finish. A lot to unpack so be patient. Upon entering, you are met with a board to order from. The hostess seemed confused about the process for Dine-in and carry-out. We were dining in so she gave us a menu and said we needed to have a seat and come back up front to order once we decide. So, you wait in the initial line and then wait in line again to order. This could be avoided if you know exactly what you want before going in. We ordered one of their standard menu pizzas (old mill) and chicken wings. She stated that she was not sure if they served chicken wings. I pointed out that they were on the menu with photos as you walk in the door. We ordered the pizza, wings, and two BOTTLED drinks since the restaurant does not serve sweet tea or fountain drinks. Be aware, if you want what most of us consider a refill during dine-in, you will need to order another BOTTLED drink since refills are not an option. I had to repeat my order three times to her before it was correct. I then had to point out that they had table markers with numbers so our order could be connected to our table. These markers are literally right at the register. The pizza is delivered to our table with our two drinks. We asked for silverware and plates. We got a couple cheap plastic forks and the flimsiest papers plates I have ever seen. I am not being dramatic...we could not even use the plasticware with the pizza it was so flexible. We just had to wait for the pizza to cool in order to pick it up. The taste of the pizza is good. The ingredients seem fresh. However, the toppings are huge cuts that do not fit on the slices. You basically need to cut up your own toppings in order to have an enjoyable slice. This is just a simple detail that the kitchen staff should be able to correct by giving attention to the size of the toppings in correlation to the size of pizza slices. The wings came out after we were halfway through with the pizza. I suggest NOT ordering the wings. Besides taking too long, they are not very good, and very small. We were already talking about the points above, deciding if it was reasonable to come back after a few months to see if they got their act together a bit more (maybe some tea, fountain drinks, actual silverware, actual plates, a staff that can take an order correctly the first time around. To that point, there seemed to be a language barrier issue). HOWEVER, the deciding factor then came into play. A couple of ladies that had already been sitting, received their order. The order was WRONG. It was not the fault of the ladies at all and one of the waitresses confirmed that the order was incorrect from the kitchen. The guy in the kitchen shouted to the women, "we can change it but you are paying for that!" Really? First of all, the wrong order was HIS fault. Second, they were calmly discussing with the waitress when this jackass decided to be just that. The lady looked dumbfounded, and I get it. It was quite obvious she was offended, as most anyone would be after his outburst. She said that she had never intended not to pay. She was simply discussing that her order was incorrect. We got up to leave, and I actually said to her that she deserved better and if he would have shouted at me like that, I would have left whatever was on my table for him to sort out. This is NO WAY to act towards a customer after HE fouled up her order. This was such disgusting behavior and execution of customer service and lack of general decency. I give one star for the pizza tasting good after you rearrange the large toppings. Everything else was abysmal. Some of the items mentioned can be corrected with a little work. However, the attitude we witnessed is most likely not. I do not feel that behavior warrants further patronage. We will not be back. read more