Disappointed! Thought I would support local business, so I took my car here to have AC diagnosed…read more Was told it was the condenser. After spending $1400 they sent me away and the car started blowing hot air again. Took it back and they said oops it must be the compressor. That'll be another $1500. Will be going to the dealership from now on. Also, no phone calls or communication, I kept having to stop by the shop.

Our truck blew a spark plug at the top of the Frying Pan valley. We left our trailer by the side…read moreof the road, and limped down to Basalt for cell service. We googled Blue Mechanic in El Jebel and called them. Since it was 3pm on Friday, we weren't hopeful of making it back to our home in Denver for at least a few days. Blue Mechanic told us to bring the truck in right away and that they could fix it. They had to re-tap the threads for the spark plug and screw in a new one. They had it fixed in 2 hours and charged us a reasonable price. We were on our way back to Denver by 6 pm that night! Thanks so much for the quick help. Blue Mechanic really showed up for us when we needed them most. AND they are in a convenient location to boot right across from the NAPA auto parts store. Thanks so much guys! So glad we found you.

I'm a chief engineer for a local hotel. Susan and her crew do all of our oil change services. And…read moreall of the general maintenance on my company vehicles. Couldn't be happier with the service quality. And the speed. And the price is good too.

Arturo is amazing! He stopped on his was home to help me fix my flat tire. He just saw me on the…read moreside of the road pumping up my leaking tire with a bike pump and offered assistance. Wouldn't accept compensation other than asking that I help the next guy I see. Restores faith in this valley!

Roger and his crew are the greatest. There's no car issue they have not been able to solve for me…read more Prices are incredibly reasonable. Don't hesitate to use them for all your auto needs. Highly recommend!!!!!!

First time going there. I walked in and was welcomed by Misael who was very helpful in assisting me…read morewith my options for an inspection and oil change. He also was very patient as I wasn't sure which oil I should use for my '05 F150 with 208,000 miles on it. So he retrieved Roger and we went over High Mileage with additives vs synthetic and standard. Roger also assisted with inspecting my tires when I pulled it up because I had concerns about them. He gave solid intelligent advice and I'm not concerned any longer. The work took about an hour on a Saturday in late July around 11am which is very timely. They determined a few minor issues to keep an eye on and made suggestions for the future without pressure. Anyway thanks guys and I'll be back as well as let others know that y'all are a great choice in the valley. Also the Panaderia San Miguel is across the street and has amazing food.

Love Miguel's Auto Shop! Trustworthy and reasonably priced…read more I even bought my current truck from them - a salvage re-build - but I feel totally safe because they worked on it. Much love to Miguel and his family, and I should probably schedule a oil change soon.

Our 2019 Dodge, Promaster 2500 broke down on our maiden voyage from Wisconsin to California. Had…read morethe vehicle towed to Miguel's on a Friday morning not knowing if they would have the time to work on the vehicle and get us back on the road the same day. To my surprise, they were able to get us operational the same day at a very reasonable price; great people/service I should add. Lovely family run business: clean facilities and friendly, knowledgeable staff. Thank you to Miguel and company for making a crappy situation palatable.

I have been taking my car to Carbondale car Care since I moved to the valley 3 years ago. They…read moreproven themselves to be reliable. They have been honest about what repairs are needed versus recommended. They have helped me avoid costly repairs and kept my car running at the same time

My first time coming here and im from the valley! I received great service and a great carwash for…read morea deal! I will definitely be back :) thanks guys!

I love the home section upstairs at this store for little gifts. Perfect for clients or friends to…read moretell them you bought it in Aspen. They have the best candle selection and you won't overspend. Really nice staff ready to help and they gift wrap.

I purchased a $10 item ( audio cables). I tried to attach them to the TV audio out jacks but…read morediscovered the TV only has audio in jacks so, I don't need these new cables. The next day I tried to return the cables with the (opened) package and receipt. Upstairs cashier made me go downstairs. Downstairs cashier was having a fit because the guy in front of me was also trying to return something. Cashier would not take my ($10) return. I offered to buy something of more value. "I" will not return to this very nice store due to the distressed Customer Service.

Faith in customer service restored! I was in a bad spot after driving from Denver. Jim got me back…read moreup and running within a few days. The best part was that whenever I called, they answered, and ontop of that, I received phone calls every step of the way keeping me updated with exactly what was wrong, and what they were doing. Thank god for people and businesses like this. As mentioned in other posts, yes parts are slightly more expensive but, that's the price for breaking down in the middle of the Rockies. Thanks to Jim and Shandra!

If I could give him 10 stars I would. Thank you for helping my husband and grandson get back on…read morethe road. Friendly service, fair price. We will definitely stop in again if needed. Recommend this location 100%

If I could give this shop 0 stars i would do it. I came in needing work done on my vehicle, The…read morefront desk guy i believe his name is diego was absolutely so rude. he priced ranged me for the wrong items and was just so disrespectful when i asked questions. I asked to speak with the shop owner and he told me that i couldn't and i needed to leave. I never ever would have expected this to happen. Please consider going somewhere else. They really need a new front desk person. Someone with better additude and someone who actually enjoys their job and not someone like diego. On the other hand the guy who did help me out and fixed the problem in my car his name is Jesus very lovely guy. always smiling. Didn't hesitate to answer my questions. if i were to come back to this place it'd be because of him. I admired how he left my car, He goes above and beyond to make customers satisfied. He deserves a raise. I honestly give jesus 5+ Stars.

I brought my Honda Pilot in for a tune-up and tire switch from winter to summer. The 2 services…read morecame to $2200. When I picked up the car, the "check engine" light came on while driving. In the time since I owned the car, (purchased new in 2013), the engine light had never activated. I contacted the Shop and returned the following day. They hooked up a diagnostic and found an Idle Error - the engine was idling faster than expected. They took it for a test drive, didn't think anything was wrong and turned off the light. In the following week, the engine light came on and off several times. The car was not running well - high idle rpms and vacuum hesitation. I once again brought it back and spoke with the manager (Diego). He "googled" the issue and said it was probably a clogged idle valve or needed a computer reset. I had also googled the issue and found that the computer reset was required after a tune-up. The manager offered to put in a new idle valve, ($375.00) and "try" to reset the computer. The fact that he didn't seem to know what or how to correct the problem did not give me confidence. I declined his offer and took the vehicle to Phil Long for service. They immediately diagnosed the issue as a clogged carburetor and failure to reset the computer. They resolved the issues, ($400), and the car returned to running great. I thought this was the end of my experience with High Tone, but I was wrong. I purchased a set of new tires at Discount Tire today. The technician came out and asked if anyone had rotated or changed tires in the past few months. I replied that High Tone did the seasonal switch in June. He then informed me that there were 2 stripped Lugs and a broken post on the passenger Rear Wheel and that he could not mount that tire. He sent me to Grease Monky to have that repaired. After another $150, the tire was mounted and I was done. The entire experience at High Tone was terrible - Poor Customer Service, inept management and a general complacency for doing things properly. I will never return to High Tone and, if asked, will never recommend their business. No Stars