Mike and the crew there are really great. Super genuine mechanics who are trying to help you get…read moreback on the road. My truck was making some funny noises (along with a dead battery) so I brought it in for a few days. Mike and the crew spent 2 days looking through my truck and running it through tests, really trying to identify the problem. They did a Super thorough job and at the end did t even charge me for labor for those 2 days. It's hard to find an honest mechanic, so I'll definitely be going back to these guys!

I have been taking my car to Carbondale car Care since I moved to the valley 3 years ago. They…read moreproven themselves to be reliable. They have been honest about what repairs are needed versus recommended. They have helped me avoid costly repairs and kept my car running at the same time

Horrible management i had to speak Spanish to the technician instead of having someone translate…read morefor me in

Owner is a horrible business man and a TERRIBLE reflection on Carbondale's sweet, friendly nature…read more I came in for a detail. Paid several hundred dollars for the detail work but the car was dirty when i picked it up. The inside of all the doors hadn't been wiped down, there was visible wax left on the paint that hadn't been wiped off, pools of leather conditioner left on the seat I had to wipe off before I could sit down, leather conditioner over sprayed on the windows. When I pointed this out to the owner he LOST it. Screaming, blaming me, refused to fix the problem or give me my money back. Told me I'd have to pay MORE money and they would do it over. It was so bad, one of his employees apologized and asked if I was ok. His employees were kind but not super efficient and their "boss" was clearly not a good leader. The owner uses the fact that there are little other car wash options in the valley to take advantage of everyone. I've since heard of countless similar stories from this place and I will never go back.

They said I could come in for an oil change at 2pm (6/25/24). When I got there I just got a blank…read morestare from the one guy washing a Jeep. Two other guys were just sitting and doing nothing. The Jeep washer consulted the other two. Then went back to washing the Jeep and ignored me! I left.

these guys have mounted and balanced at least 5 sets for me and are always timely, friendly and…read moreprofessional. also patched my mom's tire on Fourth of July when she would have been stranded otherwise. big thanks!

David was amazing! Came out super quick to fix a flat tire for me on a weekend. Highly recommend!read more

From the owner: Roadside Assistance and On-Site Repairsread more

Our 2019 Dodge, Promaster 2500 broke down on our maiden voyage from Wisconsin to California. Had…read morethe vehicle towed to Miguel's on a Friday morning not knowing if they would have the time to work on the vehicle and get us back on the road the same day. To my surprise, they were able to get us operational the same day at a very reasonable price; great people/service I should add. Lovely family run business: clean facilities and friendly, knowledgeable staff. Thank you to Miguel and company for making a crappy situation palatable.

Miguel and his family are exactly the people you dream of running into when you are broken down…read morethousands of miles from home deep in the Rocky Mountains. The service was exceptional and the price was more than fair. Miguel stayed open two hours later than normal to get me back on the road. Endless gratitude for dropping everything and helping me out so much.

So glad these guys work on electric vehicles! Have a Mach-e that had an electrical issue that ford…read morecouldn't even look at for a month, brought it here and they were able to diagnose it as a rodent issue chewing on wires. They found a more cost effective solution than ford would have and had it fixed in less than a week, for not much money. If you drive an EV and live anywhere in western Colorado along i70 this probably is your best mechanic to bring it to.

I came in last week, as I was heading back home to Littleton and my vehicle was having a misfire on…read moreCylinder 4. Mr. transmission, who did a free scan for me, and sent me their way from next door. Nick at the front desk said he could fit me in, which I greatly appreciated so we could potentially get home the same day. I thought we were in good hands considering they worked me in same day. Sadly that's where it went downhill. He didn't give me any sort of initial quote or disclaim there would be a "diagnostic labor charge". Since the guy next door did it no charge, I assumed it was the same with Alpine since this wasn't discussed. Additionally, he did say we probably needed to change the spark plugs, which I assumed wouldn't be too bad- you can get iridium NGK's for around $35 / 6, plus a little labor for the install. Daniel swapped a coil pack to rule that out as the potential issue, and said its most likely rocker arm- a 10 hour job - obviously we couldn't get that done but we'd be ok to drive home and get that fixed when we had more time. When we got the bill, we were horrified that it was nearly $700 for 6 spark plugs plus labor. Once I took a closer look at the bill at home, I noticed some shady and dishonest practices. The initial "estimate" I was never actually given was $145, which would've been reasonable for the scope of the work. However, while the car was there about 2.5 hours, I was charged for 3.8 hours of labor (I was double dipped obviously since Daniel is listed for both labor hours), which I'd call out Daniel wasn't actively working on the car the entire time (the car was sitting outside, and so were we). He also took it for a 30 min test drive around lunch- you can probably figure out what happened there. As soon as he would've drove it off the lot, you wouldn't need to get far to tell you the spark plugs wasn't the culprit. Also, we got charged for $36 worth of "shop supplies"- not sure what was "supplied" other than simply swapping spark plugs, which were sold to us way over retail price ($20 each). Lastly, looking at the invoice, on the back it states you wouldn't be charged more than 10% / $25 of the repair estimate unless determined additional repairs were necessarily. This tells me something went seriously wrong and there was a clear lack of communication. We had even brought in some doughnuts for the guys.. we felt completely taken advantage of. If we had been transparently quoted $680 up front, we would've certainly gone somewhere else. Worth mentioning, I emailed the owner going over the issues and discrepancies, and after a week, never got a reply. Not surprised! Also an update- we took it into the dealer, and they said Alpine misdiagnosed the issue. Instead of being a bad rocker arm ($2,100), it was a bad coil pack ($18). Seriously glad we got a second opinion, and I would strongly suggest going elsewhere to a more honest and reputable mechanic!

In 2021, I was parked at a business right next door to CATS and walked over to ask an easy…read morequestion. I had jumpstarted my rental car that morning and the car's computer was freaked out; so I needed to reset the car's computer to get the electronics working properly before the long trek back to Denver. I knew what I needed to do, and the wrench to do it. I just needed the wrench for 60 seconds to get me back on the road. CATS didn't need to help me out for nothing, but it would have been the right thing to do. The guy at the counter rudely explained they wouldn't give me the 10mm wrench to unhook my battery for 5 seconds and tighten it back down. He said the mechanic could "come look at it," but I'd be charged the hourly rate. Please. I told him I'd just go to the auto parts store and get a loaner set of tools for a 60-second fix - which is precisely what I did - and fixed it. My experience should give you a sense of this place. I wouldn't trust them for any car service whatsoever. They're about milking money out of people and not much else. Stay away!

Amazing response time! It can be tough to get folks up to Aspen -- but Ryder is a rockstar! He got…read moreto me very quickly after o called for roadside assist and he stayef I touch with me and let me know where he was and ETA -- super cool guy, great service and he knew exactly what he was doing -- Great job, thank you!

The worst towing company I have ever seen. If they get your car goodluck. Also if they took my…read moregrandmothers car there would be no way for her to get it i walked 1.5 miles to the shop these guys stink

I had a Pop Up camper that I paid to store in an HOA storage lot. They stopped billing us for it…read moreand unbeknownst to me had it booted, towed and impounded at Mat Dog - even though it had a permit. Up to that point my issue is with the HOA. I was VERY displeased to learn when I called in to find out where the camper was (who checks a storage lot every day?) that Mat Dog had kept it for 8 DAYS before contacting me to let me know they had it - and that contact only happened because I went looking for it. Temple (the owner?) basically told me that they could wait 10 days legally before they had to call. But why would anyone wait that long?? Oh right - because they charge $30 each day - and why not make $300 extra dollars by avoiding resolving an obvious issue. They could not meet me when I tried to show up that day during business hours - but said they wouldn't charge more than the [unnecessary] 8 days, only to have the driver that met me the following morning reply with 'we charged you for 12 days'. And that was on top of towing and booting charges. Almost $600!!! If I owned a towing company - and wanted to do as their website claims: "to serve the people of Carbondale and the surrounding area as best we can... We pride ourselves on the reputation that we have built over the years for excellent customer service" I would probably start by calling an unsuspecting person on DAY 1 to let them know I had their property, and not just let the bill rack up for the sole purpose of financial gain at their expense. And I've owned a successful company in the valley for over 17 years - and have seen unethical companies come and go during that time. At no point was Temple interested in making this right. No 'hey - my bad for not calling you... I'll just charge you for the tow and 2 days'. That leaves me with no other conclusion than this company is run unethically, and as such - I recommend avoiding them at all costs.

Counter people are clueless. The guy who I assume is a manager (was rude to the woman at the…read morecounter) was worthless. Don't waste your time or money there.

Amazing experience working with the entire staff from the sales staff to the service staff and the…read moreamazing mechanic with over 30 years experience with Polaris. I came in with a broken part on my 06 800 sportsman quad and they didnt have the part but creatively were able to remove the need part from another quad and get me back on the road, all in the same afternoon!! SERVICE beyond expectations!! I was able to get back on the mountain and continue my hunt with minimal downtime!! THESE PEOPLE ROCK!!!

Our hatch on the Toyota 4 Runner wouldn't close on our trip from Marble. We stopped in on a…read moreSaturday afternoon at 1:00 and the gentleman who spoke Spanish mostly, fixed it in 10 minutes. We were so thankful and relieved. Now they have two 5 star ratings from people who were stuck, from out of town. We didn't have to have to drive back to Denver, earlier.

From the owner: Mobile detailing service and solar panel cleaning company located in the Roaring Fork Valley.read more