It seems a bit silly to review a chain store like Old Navy, but I almost always make the trip to Warwick to go to this location rather than visiting the mall, so I have to give them props.
They have a large footprint and a very good selection of clothes--Women's, Men's, Kids, Maternity. The store seems more organized and less cluttered that many Old Navys I've visited. I don't know what it is, but the Providence Place Mall location, while it's bigger, just doesn't seem to have as much. The Warwick location also has less of a warehouse feel and possibly the largest clearance selection I've ever seen.
Initially, it's a bit tricky trying to find your way around this place because there seem to be a lot of nooks and crannies. After I got used to that, I actually liked it better because it's less overwhelming than a wide open space. It's hard to find the changing rooms though because you expect them to be along a wall, and they're actually right in the middle of the store, which is like the last place I looked.
The line at the registers is frequently long, no matter what time of day or day of the week, but it usually goes pretty quickly. Another reason to give this store props is that I bought a running jacket there a while ago (for like $4) and they forgot to take the security tag off. It was a deceptively heavy jacket already, and I exited at the same time as another person, so I thought she had set the alarm off, but when I got home, I found the tag firmly clamped on and unbudgeable.
So, I made another trip to ask them to take the tag off, and I was half expecting them to be suspicious of me even though I had a receipt. I've worked in retail, I know what people try to get away with. I was explaining the situation to a cashier when the manager came up and asked what was going on. I told her, and without missing a beat, she said "That's not right, I'm so sorry you had to come all the way back here." and she gave me a $5 giftcard.
I have stopped expecting anything better than cursory customer service at chain stores, but they really impressed me. I wasn't pitching a fit and demanding satisfaction, she just acknowledged that a mistake had been made, and made it right. read more