Wish I had ordered online! Don't ever order anything in this store!! I went in last month to try on a particular dress I saw online for an upcoming trip. Since they didn't have my size in stock, I was told that they could order it for me and I should receive it within 3-5 business days. After nearly an hour of dealing with several different people trying to enter the order, a manager was finally able to get the order to go through. Their system would not take my work address nor home address ("Invalid Address" kept coming up). I was finally told that I could have it shipped to the store for free, which I agreed to. When I tried to swipe my card on the portable device they were using, it didn't work. I was told that there was nothing wrong with my card, but sometimes there was a "glitch" with their system and I could just purchase a gift card and swipe it and it should work (which is what I did). I was then told it would be 5-7 business days before delivery.
To make a long story short, I never received the dress. I have received e-mails with tracking information that indicates the dress was sent to the store address two times and was returned to the original sender (Old Navy in Groveport, OH) both times as undeliverable. I have since learned that Old Navy does not even ship to their store addresses! (By the way, the address on the order was incorrect anyway......the store address is 3692 and the address on the order was 3652!) Could this order get any more screwed up? Why yes, they even spelled my name wrong. I have talked to numerous managers and customer service representatives and guess what they are offering me as a refund? A gift card! (Because I was more-or-less forced to buy one in order to get their system to take my order). They actually mailed a gift card to me, but guess what? It was returned as undeliverable since it was mailed to the address on the order, which was incorrect! So, here I am, nearly 7 weeks later and I don't have a refund or a dress. NEVER AGAIN!!! read more