THE BEST CUSTOMER SERVICE I EVER EXPERIENCED! Called earlier…read morein the day to see if they had any wedge sandals (needed next day for work event). Riley answered the phone and gave me a quick review of what they had in store and made me realize I better stop in. When I got there, she helped me find the perfect pair. Although they were a half size bigger than what I would have ordered and a different color than I had in mind, they ended up being the perfect Sorel wedge sandal and now I'm obsessed. I also was able to use my 30% off bday coupon, which you can use pretty much everything (excludes Birkenstock and another prestige brand I can't think of). What a great deal! Riley also told me I could "double dip" and head over to Sunshine and Bluebirds (right next door). That's where I found more of the Teleties hair clips. These are so great because they lay flat, which omits the uncomfortable feeling of driving with a clip on the back of your head. Brittany who was working at the store, was beyond friendly and easy to talk to. The customer service alone makes me want to go back to both Research and Design & Sunshine and Bluebirds. Pro tip: add yourself to your mailing list and enter your birthday. You'll get a 30% coupon that I can use at both stores.

I really enjoy this shop! It's great for cute clothing, Buffalo gear, and gifts for others! It is a…read morelittle more expensive, but the quality of items is worth it. The workers are very friendly and keep accounts of customers on file for sizing etc!

This is the best little shop in Western New York. Molly and Kate are friendly personable and kind!!…read moreDo yourself a favor and ignore the deranged lunatic that gave them 1 star!!! Maybe Molly or Kate dated her high school dream. I don't know but just go to the best little shop in WNY.

I love this place! Great service, excellent selection and quality. I always know I'll find…read moresomething cute here.

This is a cute store with many unique looking items, clothing, shoes, jewelry, caps... some big…read morename designers like DolceVita, Eggs, etc... the prices are actually very reasonable for the brands carried here and they have nice sales going on. The staff was friendly and engaging, answered questions and showed interest in is a customers. The store vibe is boutique like... inviting, cozy, clean, well organized. There's a pride of ownership here... they care about the appearance of the store and they want you to have a positive experience here

I prefer Spainescas and Portugalescas, but this place is okay…read more There's usually some cute stuff in Francie's, if you like to look classy but not too show offy. For this reason Barbie doesn't like the store (she's a show offy b****) but I usually think they have some nice stuff - especially if you're buying it for your sister and your mother or something. Probably the best location in the area - the other one that I've been to in this area didn't have it going on but this place does. Nobody has been in here on either occasion that I went in here except for the sales associate. I hope they're doing okay for sales.

This is such a cute store. I always find something to buy whether it's a cute piece of fashion…read morejewelry, a unique gift or an outfit. This location is definitely a lot better than the Blvd Mall location. This store is very big, not cluttered and very spacious. You can't beat the prices. Whenever I am in the Southtowns area this store is a must stop for me!

7/22/2025: There's an end-of-summer sale, with many clothes 60-80% off. This is great value…read more The clerks helpfully gave me a list of stores where I could call for a pair of pants I was interested in: I couldn't tell if this was over or under service.

This location is great for work clothes or something new to add to the closet. The staff members…read morehave always been friendly and their clothing selection does not disappoint.

The perfect addition to the Village of Hamburg! I am so happy, and #thankful, that Grayhart…read moreBoutique opened a few months ago. The area was missing a clothing shop with cool, trendy and affordable clothing and gifts. They offer womens's standard and missy sizes along with some kids clothes and accessories. There is a lot to choose from and the price range is affordable, most items are probably between $25-45. Despite what is happening with Covid this shop has taken off and adapted to the challenges we are all facing today. The shop is bright, clean and airy. Everyone inside is wearing a mask and there are contactless pickup and private shopping times available upon request. I personally love that there is a website so I can shop online and pickup in store. Since the boutique is small there are limited quantities of new merchandise. If you are really interested in trying something you can buy it right away online and then can plan a time for yourself to go in and try everything on. I have already made some awesome summer purchases that have a strong rotation in my closet. Aimee, the owner of the shop, is lovely, helpful and has an eye for the next greatest thing. #ThankYouThursday

What a wonderful boutique in the village of Hamburg. I've stopped in several times and the owner is…read morealways so pleasant. They have a great variety of clothing and accessories. They have adorable (and very quipy) gifts that are perfect for bdays or hostess gifts. I appreciate their diligence on observing social distancing protocols at this time. Do yourself a favor and stop in to this charming boutique!

What an absolutely fantastic seller! If you're looking for really awesome/unique finds from a…read morereally awesome person this is the perfect place to check out! I got two Columbia jackets for an amazing deal with a lot of ease! If I could give more than 5 stars I would- you'll not only want to buy but want to buy again and again! -D

From the owner: Welcome! Branded Up stemmed from the idea that brands are what attracts the consumer to buy a…read morecertain product. In my eyes every piece of mass produced clothing still has life in it, it has a story traveling from person to person which makes it so unique! When you purchase from branded up clothing there will always be a story behind each piece no matter what the brand and you will be helping the planet because 85% of all textiles end up in landfills each year so help me make that statistic better!

I purchased two dresses; one I was sure about, the other I was not. I attempted to return the dress…read morethe owner profusely recommended. It felt at the time that the purchase was to please the owner more than myself. The next morning, less than 24 hours after the initial purchase, I attempt to return the dress and the owner said, "I can't believe you would ask to return this." I was a new customer and was not told the store policy at the time of purchase. Essentially, I was punished for shopping there. I faced a hardship because I did not look and read every single thing on her cluttered counter. I could understand refusing the return had the dress been worn, or if the return date was lengthy, but she refused to return my money because there was nothing else in the store worth purchasing. The most challenging part was the owner's deplorable attitude. She only cared about how the purchase impacted her, not me. Had she returned this item, I would have been likely to patronize her business in the future, now, all I will do is avoid it and warn others to be 100% certain of their purchase.

Love this place. They have such cute pieces. I purchased a beautiful cognac leather multi-purposes…read morebag that can be worn 3 different ways. I have received so many compliments on it. love love love and highly recommend. (Plus it's in one of the cutest neighborhoods in Buffalo)

This was seriously one of the best shopping experiences I've ever had. I was helping my mom find a…read moreMother of the Bride dress and I couldn't believe how great the owner was with us! My mom had already gone in with a friend a week prior, and Monroe helped her into DOZENS of dresses that were suited to my mom - and getting her into any dress is hard...the owner is just so good with people! My mom is not a girly woman at all, and she rarely wears dresses or anything like this, but Monroe quickly figured out my mom's preferences and showed her dresses that really flattered her figure. She helped her pose and take pictures of the dresses - so many beautiful dresses. When I was with her, we got 1 on 1 attention and the dresses she picked out were gorgeous. We finally went with a stunning black dress with tasteful shoulder cutouts that I honestly would have never thought to pick out myself. I am SO happy with the dress and my mom truly LOVES it too (which is what matters most!). I honestly can't say enough good things; the prices are so affordable and the selections is great and the staff is so wonderful. Thank you again for everything :) my mom is going to look stunning!

Best dress shop around! My weight goes up and down and they have been able to fit me in every size…read morethat I've been. They have such a great selection for a small shop and the women that work there bust their asses to make sure you get something that makes you feel and look amazing! We're getting our bridesmaids, and mothers of, dresses there for my wedding, and I'm already picking out dresses for the bridal shower. I definitely recommend it!

The staff are very friendly here and the selection is okay. They told us the Niagara location has…read moremore of a selection but we were happy with this location! Plenty of boots and clothing to choose from! Also helps that we can order online and pick up at the store.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.