This particular Old Navy outlet is tidier than it used to be. The store has become more ordered compared to what it was like in the past. However, they do not deserve any rating let alone positive rating. They advertise the pricing very deceptively. Often time the discount signs are placed somewhere between two racks of clothing, causing a person to assume wrong price for the wrong article. The employees are very, very disrespectful. There is one employee, who was extremely rude. My experience with him left me astounded by the level of disrespect demonstrated by a person who is supposed to be providing customer service. This is what happened, firstly, after waiting for a long time in the line, when I got to the counter, he seemed to get upset when I asked him to price check the clothing I planned to buy. He boorishly told me I should've used the price checking machines in the back of the store, and waited as if I was going to get out of the line, go check the price and then come back and stand in line again. Honestly, if I knew they had the price check machines, I would not have waited in line for fifteen plus minutes! I tried to overlook it, but did not get out of the line as I hoped he would understand that he was being absurd. Eventually, he very begrudgingly checked the prices. I also had an article from a previous purchase that I needed exchanged and I explained that to him. When I was doing so, I was holding the piece of clothing separately from the other stuff I wanted to purchase. This person basically barked at me to keep it separately from the rest and then snatched it and slammed it on the side. "So I know what needs to be exchanged" was his explanation. I don't understand why he behaved that way !! When I was done paying he basically tossed my card at me and when I asked for printed receipt he rudely protested that it would be emailed. As a customer, is it not my prerogative, how I get my receipt? Finally he asked me if I wanted a bag and I said sure, to which he basically said "but you already have one". !!!!!!! .....I don't get it!!
Did he think I agreed to get another bag to bother him ??? (Although he is the one who offered!!!) I've just bought more clothing from the store, of course I need an extra bag for it! Did he suddenly become environmentally-conscious ??? I highly doubt that was the case....to me the way he behaved towards me, tossing my card, making me feel like I'm wasting his time, expecting me to leave the line, convinced me that he was one of those ever growing breed of people who do not like to provide service to immigrant persons. read more