I had a terrible experience today at the Gateway location with a young man who appeared to be some type of manager. I had called one hour prior to see if they had a different size in a dress that had been gifted to me via an online purchase. I explained to the sales associate that I did not have the receipt just the dress with the tags still on it. The young woman I spoke to said that they did have the dress in the size that I needed, asked me for my name, and told me that she would hold it at the front. I told her that I would be there in one hour. When I got there they sales associate seemed clueless and explained to me that they didn't even have that size dress in the store. She wasn't rude in any way and radioed for someone to come help her talk to me. He asked me what happened and I explained the situation to him. He quickly asked the three girls in the front who had spoken with me and one of them said that she had taken a call about that specific maternity dress but all I asked was if "they had it in the store." This was frustrating to me because I drove thirty minutes to get to that particular Old Navy store and passed three closer ones to my house for that particular dress because the sales associate I spoke to over the phone said that they had it in my size and would hold it for me. The young man who was there to help resolve the issue said something along the lines of "you know this just really doesn't add up to me. I spoke with the girls who would have answered the phone and they didn't tell you they would hold it." He kept repeating "this just doesn't add up to me" and continued to be incredibly rude to me and made me sound like a completely irrational person in front of many other customers.
I worked retail in college. I get it, the job is definitely not the most glamorous and as far as sales associates are concerned you don't exactly get professionals. If you don't want to work there and deal with customer service, then don't. No need to be so rude to a customer and talk down to me in front of all these other people. Even the customer at the next register was staring/ listening to our interaction. She was probably also in disbelief at how rude and brash he was being to me. Needless to say I got some type of merchandise certificate that customer service said could be exchanged at a different location for a gift card I could use online. I explained to them what happened, the name of the man, and why I would rather use the money online and not have to go into one of the stores and they were very apologetic and accommodating. read more