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Ola's Store

3.0 (1 review)

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3 years ago

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Tom Thumb

Tom Thumb

(24 reviews)

My 7 year old daughter and I were followed around the store, being two of the few minorities in…read morerange I tried to be positive, and after spending over 150$ compared to those who came in and grabbed a couple of items you'd think I'd be treated with respect as a valued customer. NOPE, the self check-out clerk, (not even the person I checked out with as I went through the normal line due to having so many items) stopped us and asked if we had paid for our sodas. I checked the receipt as again I had worked with two other clerks who had taken care of such and verified I did. This was embarrassing, harassment, and terrifying for my daughter who spoke about the experience for days after. While all this occurred plenty of people continued to check out in the area she was supposed to be watching, where actual theft could have occurred due to her involvement in a situation that didn't concern her. This was on February 9th and the associates name was Daniela. I would have given two stars as it's a beautiful store but after reporting this to corporate the manager was supposed to contact me that same day . That never occurred, so to see them responding here is quite irritating .

Lately, everytime I purchase a premade fruit bowl, I am constantly noticing that the raspberries…read moreare moldy and the melons are too aged. Packaging says best through July 13 but it's only the 10th and things are already bad . Why are we packaging older fruit for purchase?

Kroger Marketplace - 11/1/23

Kroger Marketplace

(73 reviews)

$$

So disappointed in my visit this morning to Krogers. I was racially profiled when trying to…read morepurchase baby formulas and it was not a good feeling at all. I always come in here to buy baby formula but I noticed everytime I come in to buy baby formulas and I get to the self check out, depending on who is there they will either give me the baby formulas to scan or they will scan it themselves. As I mentioned I come all the time and a few times I have come in the past a Caucasian man with glasses is always so nice and playful and when I ask him for the formulas, he gives them to me without hesitation and allows me to scan them myself. He is so confident that I won't steal them so that is why he is not worried about me scanning them by myself. But whenever he is not around and it is a black employee at the front, when I ask for formula they always have an attitude and also when they bring the formulas out of the display case they will scan it themselves. They do this to show that they don't trust that you will scan them and they think you will steal them. I think it is so sad that they purposely do this to only black shoppers. The fact that they themselves are black to and doing this is what is ironic to me. Today it happened to me again where a black female was standing at the front and when I saw her, I said hello and greeted her "good morning"! Then asked her for 8 formulas. So when she came back with the 8 formulas I asked her as she was scanning them herself that why won't she let me scan it? That the other man who is usually here allows me to scan it but now that he is not here and she is here she is scanning them for me. I thought this was self check out?! The lady was absolutely rude and pretended I was not saying anything then she said it's not a big deal. We are supposed to scan them. I did not like how she responded to me and how rude she was so I asked to speak to a manager at the customer service desk. After my purchase I asked to speak to a manager named Steven who identified himself as the manager, and expressed to him how I felt racially profiled. He apologized for how I felt and claims he will speak to the employee about her behavior and customer service. He also mentioned that it was policy to scan the formulas but I advised him that the other man who is there most days does not do it so why is it not standard practice across the board? They should not pick and choose what guest they should allow scan items for themselves and then because they see a black shopper they assume the black shopper will steal baby formulas! I told him it paints a picture of as if the guest they are profiling is capable of stealing baby formulas when they scan the items instead of giving it to the customer. I informed Steven the manager that have no reason to steal especially being that I a disabled veteran. I have integrity and was brought up to work hard for anything I need. So pls management talk to your employees and train them to treat all guest equally and not racially profiled a guest. I was not happy and comfortable with my shopping experience today and I pray no one goes through the same thing I did.

Love Kroger! It's one of the few places I can find my favorite yogurt and milk in a glass bottle…read more There is always someone available to help which makes the experience so much better. The Forney location is my favorite one to stop by on Sundays for my grocery runs or spur of the moment pickups. It can be a bit frosty when there aren't many cashiers open during peak hours. And it's definitely cleaner than most grocery stores in the area. Well from what I could see.

Ola's Store - grocery - Updated May 2026

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