I am a registered nurse therefore, I hope that my review holds value. I see that the hospital…read morecurrently has an overall low star rating. That said, I have to state that this is not at all what I experienced. Aesthetics are wonderful. The staff was warm and welcoming from the initial interaction at the front desk to the completion of the visit. Every nurse was kind and caring and all the physicians were equally, if not more. Trust me I have had a great number encounters with doctors considering my line of work and this has not been the constant. I hope that if you are in need of care you will give this location a chance!

I was on the 4th floor for my post op hip replacement. I had some of the best nurses. Jenni and May…read morewere absolutely amazing and so caring. I'm sure I had others but I was dropped half the time and can't remember. I didn't have any bad experience.

Excellent staff, excellent service, and everything is immaculately clean. All in all a great…read moresurgical experience. And a good outcome is always a positive.

A doctor I've been seeing for a few years recently transferred to this brand new branch of Ohio…read moreState Medical Center. While it was way out of my way, I still made the trek because it was time for a check up. It was easy to find off the interstate, there was a ton of parking, and it wasn't hard to get around the building. It was also filled with staff waiting to lend a helping hand. After getting checked in, I headed to the waiting area for my specialist. On the way I found a small cafe offering food and drinks. I didn't wait long before being taken back to a room, pretty much right on time. My doctor was nice as always and the facility was clearly just built. Very crisp white walls. All in all, I had a good experience here.

Received excellent care from everyone -- doctors, nurses, therapists, techs. Could not have asked…read morefor better treatment.

Worst hospital in Columbus. The staff in the emergency room are some of the worst most rude nurses…read moreand hospital workers iv ever met. They rush you in to check you and they dont know how to insert iv's or needles in general. Every time i come here they make me wait 5 or 6 hrs even with an empty lobby at 5am. If they dont see you as important you just sit there in pain.

Went here for a medical issue, the hospital process is very slow, but thorough enough. Getting old…read moresucks btw.. But it's not the hospital, but the corporation behind it. Ever since going, i get spammed with emails about Major health problems and elective screening for thousands of dollars, like some kind of lab rat. The corporation treats this the same as a used car dealership. What they send and do marketing with should be illegal. Ohio Hospitals have terrible bedside manors.. But, I guess still better than Ohio Health and their relationship with the Doj.

Beautiful facility, friendly staff. Dr. Bharmal is a wonderful doctor. She listens and makes her…read morepatients feel important and comfortable. I wish I could score Dr. Bharmal and the facility separate from the lab services. I would give 5 stars for that. Four stars because I had to wait an hour for lab services to draw blood and I was 3rd in line. Lab staff was apologetic and friendly. Highly recommend!

BEWARE: Do not go here! I came here for an "Urgent Care" visit. They are NOT urgent care. I have…read moreUnited Healthcare, and I thought there must have been a mistake because I know my copay is $40. Imagine my surprise to find out they bill you with the rate of an outpatient hospital, which means you get slapped with a huge deductible. In this case it isn't my insurance's fault, OSU Wexner let me know they bill ALL imaging (including a simple xray) separately, which means your insurance will apply what you owe to whatever deductible you have on your policy. Stay away if you need an "urgent care" appointment. I don't know how they get away with being so misleading.

SOOOOOOOOOOOOOOO nice on the inside!…read more Got a new primary care provider who happen to be at this location. WOW what a beautiful facility! RIGHT when you walk in there were concierge to advise patients where to go, which was nice. Not expected, but nice to have! Check in was on the first floor and was pretty quick! Then I headed up to the floor where my provider's suite was, there was a second mini check-in to advise me on how far down the hall to go to the appropriate waiting room. Wait wasn't long, the rooming process was pretty efficient and the visit was great! Excellent provider and very happy! LOVE the facility, parking was very adequate. There was plenty of spaces right up front to park and the traffic wasn't crazy in the area nor was it in the facility's lot. Not sure if that's because the facility is new or maybe due to it being an outpatient building... not sure. Either way, great experience! Start to finish was under an hour so that was super great!

Poor guest service. Waited over 3 hours after appt time.waiting for my test results sent from 1…read morearea to another. Poor Poor service if you are looking for caring staff don't go to riverside. I am sure u would be happy somewhere else. Jeff G.

I don't think you'll be surprised to find out that I don't like hospitals. But it helps to find a…read moreplace where people do try to help you as soon as possible, even when you show up with a sinus infection (a.k.a nothing exciting OR special for the hospital staff). I'm from Boston, so it was shocking to see that they let you in without asking for your insurance FIRST. WOW. I guess there are still hospitals in this country not yet completely run (down) by the insurance companies. I hope to never return there, but would recommend the place to anyone in need of medical help.

This was my first experience with anything mental health-ish. I have to say almost all the staff…read morewas very nice. I probably got helped, my depression was/is situational, not chronic, so it's hard to tell. BUT this place is run terribly. I got charged $3200 A DAY, when the average place is 740-2000 a day. For this price: *The food was yuck. Out of 6 days, 3 meals a day, they had maybe 5 good meals. And I am not picky. The ones that were lived on cereal. *They don't even give you a plastic knife, but sometimes serve chicken breasts or a pork chop? I ate with my fingers. Come on, people, did you ever hear of a cook book? There are recipes for cut up meat! *The cafeteria was filthy. I actually asked for a cloth and wiped the tables down. And the same stuff was on the floor day after day. I think they are under staffed. The food line took so long that the last people only had about 15 minutes to eat. *The rest of the place was very dirty too. One big clump of hair was out in the main atrium for 4 days at least. I took a used towel, wet it and wiped our room all along the walls where you could see the dust piled up. *We had the overflow from the detox ward and the psych ward. There were some really crazy people. Which is scary when both men and women are in there and you can't lock your doors. *My roommate went to bed early one evening. When I came in about 11:00pm I was standing by my bed in the dark, in T shirt and undies when the door opens and a GUY and girl start to come in, shining a flashlight at me. He backs out and she says "There's going to be a guy coming in." No, he ALREADY was in. So they come in and spend 8-10 minutes shining a black light all over everything. They woke up my roommate, who was sleep deprived. Why couldn't that have been done at 8:00 or 9:00? And check first, before a guy comes into girls' rooms! *There were no balls or sports equipment, besides about 30 of those baskets with a handle (like lacrosse sort of) and a broken whiffle ball. $3200 a day and no football, volleyball, a ball for 4 square, chalk to draw hopscotch, nerf balls, hula hoops. The pictures show treadmills and exercise equipment. Nope. Never saw any. *30 minutes for visits?! Twice a week?! When some people drive an hour or more to visit? * The place has a very high ceiling so sound echoes. If you are in rooms close to the TV it is impossible to sleep before 11:00pm. White noise would help but the heater/AC only runs every 20 minutes and just when you are getting soothed to sleep it shuts off. And when they come in to check on you every 15 minutes the opening and closing of the door wakes you up. How about curtains in front of every door? *I was really pressured to stay a couple days longer. They even told me I could be taken to court! I was not in my room, curled up in a ball. I could name everybody there and was at therapy and walking laps and doing puzzles, etc. But when I saw how much they charged I understood why they wanted me to stay! I really hope they work on the cleanliness of the place, and the food.

BEWARE!!! This place is an absolute nightmare. I voluntarily checked myself in because I had the…read moreworst insomnia. I hadn't slept once in more than a week. My therapist recommended to go here (which later when I got out she felt horrible for my experience and said she will never recommend this place again). The nighttime nurses are horrible and very mean (specifically the ladies at the front desk). They treat you like you're trash. They are very understaffed. The food is inedible. Everything is dirty. I have no idea how this place is still open. This is not at all the experience I thought I would receive. There's patients that were obviously put in the wrong part of the hospital and at one point someone who was crazy backed everyone into the corner and was threatening us all and the staff did nothing. The "classes" are a joke. The doctors go many days without talking to you and when they do it's for like 3 minutes and then shoo you away. Honestly I could go on and on. The topper to all this was I was pregnant, very hormonal and they still treated me this way.

The office staff were friendly and helpful. They were courtesy and helped me feel comfortable…read more When I was checking in at the kiosk and had some issues Misty came and helped me out. I didn't have to wait long as the office is run efficiently. Dr Kovack has excellent bedside manner. He took the time to listen to my concerns and questions. He made recommendations after we had a good conversation. He clearly explained everything and let me know what to expect.

Dr Kovack is hands down the absolute best for shoulder, elbow & knee surgery! His office staff is…read morealso amazing!

laceration on r hand needed sutured. Sunday afternoon dr Bob(dont remember his full name) came in…read morefrom his home to repair my injury. total time from walk in to departure less than 1 hr. I will go here again as needed for this type of injury. came here to avoid ER.

The doctors and front desk staff at this location are wonderful!!! My son (is 24 and has insurance…read more- just not a doctor) has gone to them for everything for the last 4 years, he says that they ARE his doctor. He has been diagnosed and treated for everything from sinusitis, flue, sinus infection, Covid, fatty liver disease and a severe meniscus tear (which required surgery). Last week I took my husband there for severe lower abdomen pain and they immediately said he needed to go to a hospital and called an ambulance for him. They were taking him to Riverside, but Riverside had no availability, so he was being transported to Dublin Methodist. The front desk gal was so nice to call me and inform me of the location change. My husband ends up needing Emergency surgery! While he was still in recovery the doctor from Scioto Urgent Care called to see how he was doing and what the diagnosis was! You CAN"T get customer service like that from a large hospital and I highly recommend this location for any ailment you have -- They truly care and are excellent health care professionals who are exceptional in the field!!