The service was great, got in right away, no complaints on that end.
The billing on the other hand is FRAUDULENT! My bill was for $87.03 (after insurance) and I mailed the payment stub, where I HAND-WROTE $87.03 in the amount sent box and also wrote my HSA Debit card info as payment. About a week later I get a receipt with a nice little note saying that they tacked on a $2 "card processing fee" for a total of $89.03. I checked my HSA account online and yep, they ILLEGALLY charged me $89.03. This fee is not disclosed ANYWHERE on my bill, yet when I called them they claim it is. I also checked on their website for their billing policy, NO MENTION of a $2 "processing fee" for cards: http://sciotourgentcare.com/billing-practices/ and http://sciotourgentcare.com/wp-content/uploads/2015/04/Consent-and-Privacy-Practice.pdf
UPDATE 1: 09/17/2015:
Supposedly I have received the ONLY bill that doesn't have a $2 processing fee disclosure for cards (which I don't believe). Apparently the fee is automatically applied and charged to the CARD HOLDER (I don't believe this either). The only way around it is for them to issue a refund on the card, and send me a second billing statement and then I have to send in a check.
So, I now have to pay for an ADDITIONAL stamp and now a CHECK. THANKS FOR THE HASSLE AND FOR NICKEL AND DIMING ME!
No wonder why they don't allow payment through myuhc.com, the insurance company won't allow them to tack on $2 because that is NOT the NEGOTIATED price!
UPDATE 2: 09/17/2015
Marc, my issue is NOT with the $2 fee, it is the fact that it was NOT disclosed PRIOR to my card being charged. As a consumer, it is my RIGHT to know ALL fees and charges PRIOR to being charged.
The bill has your company name on it, Scioto Urgent Care, as the business owner, you don't think it's your responsibility that the fee was not disclosed prior to being charged to my card?
If it really is the billing companies fault, if I were a business owner I would be very upset at a third party company dragging my name in the garbage like that.
UPDATE 3: 09/30/2015
After submitting a consumer complaint to the Ohio Attorney General's office, I finally had someone from Scioto Urgent Care contact me to resolve the problem.
They STILL have no idea how I'm the ONLY person to NOT have the $2 card processing fee disclosed on my bill (I still don't think this is true). They are supposed to be working with the billing company to see what went wrong.
If you pay at the office there is no card processing fee. Why can't you add this to the bill? If you accept payment at the office, why have a third party payment processor in the first place?
I did go in and pay (used a gallon of gas) and they did make good on the stamp I had to waste the first time I made the payment.
Because it took a complaint to the Ohio Attorney General's Office for them to do anyting (see Marc P's, the business owner, response below that it isn't Scioto Urgent Care's problem) and the fact that it is half a month later and still no answer to why I am supposedly the ONLY person to not have the fee disclosed, I think a 1 star rating is still deserved. read more