My family and I have used urgent care numerous times over the past decade. They have treated everything from severe lacerations to dysentery. They even did a small bit of surgery to remove a cyst from beneath the skin. My point is that our visits have always been extremely productive. This Urgent Care reminds me of the old days when physicians looked after the true needs of the patient rather than worrying about what the damn lawyers might say. When you read reviews for this location know that it serves a very difficult population to deal with. Every community has its culture. The community culture here is one of extreme entitlement and self-absorption. It's likely any negative comments you find about urgent care are likely to be not valid. In spite of my profile, I am a scientist. This means that I have a special appreciation for the technical quality of medical care. I trust the people at urgent care in upper Arlington more than our family physician. The staff and facility are outstanding. The highest compliment I can pay them is that I trust them with the health of my children. Highly recommended. A far better option than the riverside emergency room or the OSU emergency room for non-life threatening issues. Note to my fellow late middle-age white male affluent citizens: put on a damn mask buttercup and act like a man! read more

surprisingly this last experience they were fairly rude .. almost like an inconvenience to check me . The moment the physician said he did not like treating people who had been car accidents at the urgent care, Wasted an upfront fee to be seen. Taking my business elsewhere. read more

You can't call it an urgent care if you need an appointment (with the nearest one an hour and a half out) to even be seen. The receptionist was lazy and couldn't be bothered to help at all with anything other than scrolling on her phone. call it a primary care office instead. read more

Do NOT trust the estimated wait times on their site! Honestly, I'd just avoid this location. My provider, Christine, was incredibly defensive and ruthlessly condescending.. even for a doctor. Without getting within 5' of me, performing any swabs or examining me in any way, diagnosed me and said "It's science. And this is how I like to treat things." The staff answering the phones are rude and either unable or unwilling to schedule appointments or answer the most basic questions about services provided. They simply pick up the phone and tell you to go to the website. There doesn't seem to be any sort of accountability for staff or how they interact with patients. It's a shame because it's SO close! read more

Arlington Urgent Care - Empty waiting room, you'll still wait an hour - Family Practice Near Me - Upper Arlington, Ohio

Our insurance is in network and copay is listed in the card. They asked for a credit card instead of collecting copay. No healthcare provider should ask to keep your credit information on file. Do not go here. read more

I am utterly disgusted by the abhorrent level of communication the person representing your company displays to a hardworking individual. Lying about who you are when calling, and then going off on the phone like a deranged human? Wow. From someone representing a health care facility no less. Your lack of professionalism in handling this matter is appalling. Despite us rushing to service you, and responding toy your calls? It is unconscionable that you have chosen to take the low road and scream, berate, lie and treat less than human the people you interact with. Rest assured, I will not stand idly by while you exploit hardworking individuals. I will be contacting the attorney general in regards to your company, and I will not rest until justice is served. Consider this a warning: your unethical business practices will not go unnoticed or unpunished. It's time for you to face the consequences of your actions and start treating your customers with the respect and professionalism they deserve read more

We're here frequently for kids accidents etc. and the staff are excellent and times are pretty reasonable. It seems recently they have been quite busy so I highly recommend you do an online "reservation". I've never had a poor experience with the staff---kind, efficient, personable, and help you understand the issues and options and whats and whys. read more

Really easy to get a rapid Covid test - just had to make an appointment online and show up 10 minutes early. The check-in was on an ipad, and then you waited in your car for a call screening. After that, you pull up behind the building, and they swabbed both nostrils (it's not that far up). I just now have to wait for results by the end of the day. Everyone was very polite and friendly, whether on the phone, or the nurse doing the test. Would recommend! read more

We've been coming here for years and we love the medical staff, however the front desk leaves much to be desired. Absolutely no emotion or eye contact. So disappointed. read more

I am so grateful to all of the staff that were there on the weekend. They took such good care of me when I needed it the most....

If I could give less I would. My experience seemed alright when I called in to ask if they were busy, they failed to inform me they don't take Caresource or Medicaid. Something I don't tend to run into, so didn't think to ask. I ended up wasting $35 in Uber rides going there and back just to be told I can't be seen. You would think they would have asked this but the person at the front desk didn't seem like she wanted to be there so maybe she was just having a bad day. Hopefully this will be something they clarify to people calling in before hand. read more

States open until 8pm. They fail to mention that they will not see any patient with respiratory symptoms after 7pm due to amount of testing required. Understandable but That needs to be placed under "hours" on the website. read more

Came here after going to OhioHealth Hillard Urgent Care after a dog bite on 7/13. Ohiohealth did not prescribe me anything for the pain and when I called back the next morning to ask about it, they all but blatantly accused me of trying to steal narcotics. I went to Arlington Urgent Care 7/14 due to the excruciating pain, swelling, redness, and tenderness around the bite on my hand. I was seen quickly, and was treated with dignity by Matt and the Dr. They promptly treated me with an antibiotic shot, a pain shot, and a prescription for something to take the edge off of the pain. They asked me to come back Sunday to look at it again. On 7/15, I went back for another round of shots and I was told by the Dr. he was putting in a referral for a microsurgeon because of the pain I was in and wanted them to look at it. Again, dignified treatment from Matt and the doctor. Finally, today, 7/16, I went back for my last round of antibiotic shots and Matt and the doctor were very kind to me. I was in tears because the pain had increased dramatically from the day before and they ensured my referral to the hand surgeon was handled while I was still sitting there. I received excellent care at Arlington Urgent Care and am so glad I followed up after my original visit at OhioHealth. read more

I was extremely satisfied with this place! Saturday evening I started to get a throbbing headache, and I pretty much never get headaches. I laid down and went to bed, only to wake up Sunday with my head still throbbing and feeling terrible. Spent ALL of Sunday and Monday in bed, with no appetite and barely drinking. I try to never go to the hospital, it's a fear of mine. Not the hospital itself or the thought of catching something at one, I'm just always terrified I'm going to go and get told "You're dying, you have less than a month." I am in no way a hypochondriac, I just am terrified of dying, so I get extremely nervous when I do get sick enough to have to go to the doctor. Anyhoo, Tuesday came around and I couldn't take it anymore. My head was still pounding, I hadn't ate since Saturday afternoon and was dehydrated and weak. I looked up Urgent Cares and this one had great reviews, I can see why. I called ahead to ask if they do appointments or walk ins only, they said they do both but also that there was no wait. You can also check wait times/schedule an appointment on their website. I had my two friends drive me there and help me walk in, there was one girl who got there right before me. Took less than 5 min for each of us to check in. She was seen immediately and I was seen less than 20min later. I was exhausted and scared, almost in tears. The staff was so nice and reassured me I would be okay. Did an exam and a urinalysis and found out I had a UTI, which was unexpected because I never had any pain urinating. The doctor was very sweet and made me feel at ease and helped me relax and told me it was going to be okay and that they see this all the time. They sent my sample to get cultured, I was prescribed antibiotics and sent home. I was feeling better the next day and am almost back to normal today, which is Friday. I am so glad I went here! I have a primary care doctor, but he's in Marysville and needs an appointment, so anytime I need urgent medical attention but not quite ER status, I will be going here! Thank you so much Arlington Urgent Care! P.S. I would say I was there for around 45 minutes total, which is shorter than just the wait time at some other Urgent Cares! read more

I went to the urgent care clinic on June 15, 2023 for a small cut on my left shin that I had gotten at work. Since I did not need immediate attention, I left work which is near the Linden Milo Grogan area and drove to the Arlington Arlington Urgent Care clinic on Kingsdale. I went in and talk to the receptionist who started making my appointment and getting my information. Is when she called someone upstairs not sure who who asked if this was a work related incident or otherwise. When I told them it happened on the job I was in notified they do not handle Workmen's Comp. related injuries/cases. But the young lady at the desk went ahead and made an appointment with me at the Martha Morehouse clinic and that's why I receive treatment for my cut. Not sure why they do not take Workmen's Comp. cases and feels if this is the case it should be noted on Yelp/Google Maps or Apple Maps. That way people know this and I'm not wasting their time driving there. read more

My pinkie is forever broken and ugly. I went in to this urgent care and was told my finger was fine and to wear a splint for three days. A toddler could tell this is broken. Because it was a green stick fracture (which I now know as a pre med student), the bone needed to be completely reset but not I have to live with this. This is my engagement hand. No one will be looking at the ring now. Would give 0/5 if I could. read more

Arlington Urgent Care - My pinkie - Family Practice Near Me - Upper Arlington, Ohio

I'm used to avoiding Urgent Care like the plague. The only experiences I've had at an UC is that it's full of miserably sick people with a three hour wait and you get that "I might get something worse than I already have" feeling every time you touch something. Needless to say, I hate that place. Gross. Well, after being miserably sick, I begrudgingly decided to go despite my disdain. I know Upper Arlington has a wonderful reputation all-around and I've enjoyed my time there when I've been shopping, eating, etc. so I put my trust in their Urgent Care. Wow. It's so nice! I was greeted and set up with paper work promptly! There was no "first come, first serve" sign-in sheet; it felt like I was waiting at the doctor's office. It was clean with plenty of available tissues and large trash cans (clean trash cans, btw). The waiting time was appropriate as well. The staff was nice and professional. I loved my doctor! I wish I remembered her name so I could give her credit. Anyway, I had the best UC experience I've ever had and I will be going back if I ever need to! read more

0/10 recommend this place. I came in with Covid/Flu symptoms at the beginning of the week looking to get tested for other illnesses because my Covid tests were coming back negative. The doctor told me I definitely had Covid and to keep getting tested throughout the week, and she said it would show up positive by the next day. I have been continuously negative and extremely sick the entire week. I'm not sure why she made it seem like it was impossible for me to have any other illness. With proper testing for other things, I could have been prescribed medication I needed and felt better a lot faster. I had to miss a lot of school for this and am frustrated that she did not take the possibility of me having the Flu or anything else seriously. read more

Once again this place exceeds my expectations. The care and concern is top notch. I went in yesterday thinking my asthma was acting up only to learn I have pneumonia. They are all so thorough kind efficient. I trust them and am so thankful to have them so close. Valerie read more

Everything seemed so promising! I had a hassle-free new patient check-in with the receptionist, it only cost $50 with my insurance, the waiting area was clean and stocked with interesting magazines and I got assigned a room in like, 10 minutes. The nurse came in and took my vitals and said the doc would be right in. Then I waited. And waited. Finally maybe about 40 minutes later he bounds in, spends about 2 minutes with me (max) and whisks off to write me a prescription. Then I waited ANOTHER 40 minutes. The nurse came in apologizing and said, "That guy is an idiot! He wrote all your info down and gave it to the wrong person!" So I waited in my double ear-infected misery while they sorted things out. I was too weak to put up a fight so I just let it happen and spent the time moping. I ended up being there for over 2 hours, which was totally unnecessary. It wouldn't prevent me from going again because I did have a really easy check-in experience (plus I saw you can schedule ahead of time online!), but they need to keep better track of who is in their exam rooms... and maybe not call the doctor examining me an idiot -- that's not great for my confidence in the place! read more

First of all, what's the point of making an appointment if one still has to wait in their waiting room for an hour? That's how my visit started off. The reason I'm giving this facility a 1 star review is because of an error on their part is going to cost me an extra $500 in lab testing fees that no one told me about. Long story short, I called Arlington Urgent Care and asked how much some testing would cost me ( I don't have insurance). I was put on hold and when the front desk woman returned to the phone I was told $100. I thought that sounded acceptable so I visited the office What she failed to mention was that the $100 was just the office fee. Lab testing fees are billed separately and totaled nearly $500. Now I'm stuck with 2 bills that could've been avoided had I gone somewhere else. To add insult to injury, the office manager apologized and sent me a $25 gift card. I waited a few weeks before using said gift card but upon redemption I came to find out there's like 25 cents left on the card. It was a card where the value diminished as time went on, if that makes sense. So maybe this card lost $5/week? I've since needed medical attention and have had great service at the Urgent Care in Hilliard. I think it's an Ohio Health facility? read more

Went there for the first time on Friday morning. I was very glad I saw their sign as I drove by. Convenient location. Saw they had great reviews on Google as well. All of the staff provided excellent, attentive and professional care. I highly recommend them and will certainly return. read more

These folks are awesome. I arrived when they opened, 2 people managed to be there before me. BUT I was checked in and seen by a doctor WITHIN 15 MINUTES! Thank you for your quick and efficient medical care! read more

Agree with another reviewer that Arlington Urgent Care makes getting a COVID test fast and simple. My son was having mild-ish symptoms, and I made an appointment for the same morning. Their on-line appointment and registration system was easy to navigate, it has an on-line queue so you can see where you are in line, and you sign in without having to go inside. We had an appointment for 11, and were on our way by 11:15. Nurse was extremely nice, and they offered us both fast and extended tests. Now all we need is a negative result! read more

The reception was not that warm or friendly. I have a lot of choices in urgent care and would like to walk in with someone a little more inviting when I walked in. Immediately receptionist told me to sign in and asked me "what can I help you with" in an annoyed stern voice. Well, clearly someone, either me or the person that walked in with me is ill, and you are a medical facility. A pleasant greeting would have been nice. The paperwork you have to fill out is pretty standard. Upon arrival I did discover they have an online check in system. The facility is located in a nice shopping center, it was clean and bright. The professional that came in the exam room first was very pleasant, the student doctor that came in was warm pleasant, she smiled and asked a lot of questions. They were both great. I saw Dr. Michael Rankin, he was very pleasant. He greeted me, listened to me, very kind. I would definitely go back to see this doctor. If it wasn't for the unpleasant greeting, this place would have five stars. I recommend the care I received. read more

Arlington Urgent Care was wonderful. Was I lucky to walk in on a Wednesday morning at 9:15am and be No. 2 for service? Maybe. The processing agent was clear in direction. The outer room was equipped with very nice rocking-back chairs that were comfortable. Good magazines and TV. I was taken back for normal procedure within 15 minutes (ie. BP, HRT, TEMP, etc). The MD I had.... so professional and spoke in clear but "human" terms I understood. Didn't over prescribe (even went so far as to let me make the choice for an X-Ray or not). Meds were prescribed to a local pharmacy I use and they were ready in 15 minutes. Gotta say that Arlington Urgent Care fit my bill and helped my life's moment when I needed care. read more

Quick pleasant check-in, friendly staff, and a nice, efficient doctor. Decent price for a walk-in, too!

This place was fast and easy and I liked the doctors. I even called afterward with questions and they were very helpful.

Probably the best urgent care experience I have ever had. I mean, that's not saying much considering how horrible my other urgent care experiences have been. I will say that I haven't seen what they billed to my insurance yet- so that part remains to be seen. I was in and out in probably 25 minutes without an appointment. It took twice as long to get my prescription at CVS. Definitely won't hesitate to go back. read more

Very expensive, and no MD on staff. If you want to visit a nurse for $150, that's up to you. But, if your condition is serious, or requires a careful diagnosis, go elsewhere. read more

When you come, you have to pay $100 upfront if you are self pay. When I got taken back, the doctor immediately told me he couldn't help me and instead of giving me back my $100, he had the nurse come in and take my vitals and then they charged me $26 more. I will never come here again. Totally unprofessional and frustrating. I was there maybe a total of 3 minutes with the doctor and I paid $126. Total crap. read more

Can t comment on quality, but left a 1 star review here by mistake. Ended up at ER because of lousy yelp tips at 2 other urgent cares that don't seem to exist anymore. Maybe I'd have been better off making it to this one. read more

Dr. Mack was fantastic, and everything was quick and efficient. I will definitely go back!!

I want to say this was not my first choice and nor should it be anyone's. I went to OSU which they were so kind but since covid it has been an appointment only. The OSU receptionist kindly wheeled me over to where the urgent care care doors where it was 12 till 8 (when they opened. She offered to stay but didn't want to burden her more. I have a broken ankle and was visibly crying holding onto the doors for support at Arlington urgent care. I have a high pain tolerance I drove myself there. I knocked a few times - The girl at the desk was staring at me scrolling through what I can only assume social media on her phone. I get you can't open the doors but would the human decency of a chair outside kill you. I was the only person in there and with an 8am opening time I was admitted at 8:45. I could go on and on but let me just tell you what I got for $700. A wrong diagnosis, a boot that was so loose it did way more harm than good, and if I wasn't adamant I would have ended up in a permanent cast that would have been extremely bad because I need an MRI to set a screw in my ankle to keep my tibia and fibula together. Take your medical advice from a practice like Ortho neuro. RUN from this catty, snarky unqualified practice. My one star was solely for my X-ray tech- she was a shining star in a place that needs one more than most. read more

I need to update my review a bit in order to reflect the entirety of my experience with Arlington Urgent Care. I was contacted by the office manager who spent quite a bit of time figuring out what had happened with my case. She was very polite, professional, helpful, and especially understanding. In the end, she was able to reduce my bill to a reasonable amount for the services performed, much more in-line with other urgent care facilities that I have visited. The problem, and the reason I can't upgrade their review more, is that if not for the office manager getting involved, I would have still been stuck with a ridiculously overpriced service and billing people who didn't think it was a problem or didn't care to fix it. I understand now that the billing company is contracted, and is not affiliated with Arlington Urgent Care, however they do represent them and are unhelpful, unfriendly, and almost rude. In the end, after quite a bit of thought, I have decided that I will give them another chance. I am hopeful, based on my interactions with their staff, that the experience will be different next time. I will update my review and rating based on future experiences and hope that it will improve. read more

Went to this location immediately after a fall. Total time in office was 3 hours. Left with absolutely no instructions about care, such as icing, elevating or taking pain meds. Forced to use my common sense and life experiences regarding these treatments. Staff was very young and lacked any "bedside manner" skills. Made no effort to help me calm down or relax. Would suggest some training in getting more information from patients and being a little more compassionate. read more

I scheduled appointment online. Front desk was rude to everyone. (Young girl) The nurse was helpful and friendly. Doctor went to wrong rooms and I sat for extra hour. I won't be back. I have come here before and had great experience. Today was horrible. read more

Called on 12-27-2018 to see if this place did pre-op clearance's for cosmetic surgeries was told yes total charge would be $225 but they would bill insurance if I had any. Went to the Urgent Care on 12-30-2018 to get a pre-op medical clearance, sign clearly posted on the front check-in desk stated they did take my insurance, however if my insurance does not pay I would have to pay. Ok no problem they polite girl at the front desk assisted me in signing in, took my insurance information and said I needed to give them a credit card to charge for the services just in case insurance didn't pay but hey will bill my insurance company, again no problem. After waiting 10-15 minutes was taken back by a not so happy gentlemen who got my vitals. Gave him the paperwork for the physician, he came in to get my bloodwork which his bloodwork capturing was not standard but everyone does it they way they want. Not only did he tape the vacutainer (not an IV)to my arm which you are not suppose to do he had to go over on the other side of the room to get the vile so I am sitting there with a needle hanging out of my arm. He did what he did the physician came in a few moments later, asked me some questions and signed my paper Entire process too about 25 minutes in and out. The next day of course I had a huge bruise on my arm (still not complaining as I know it happens never to me but it happens). On 1/2/2019 I received a call from the nurse who stated, " I need to come back in to have m bloodwork repeated. I asked why? The guy did do it even with a huge bruise on my arm I am good! She stated, "oh I know who you are referring too, he is our radiologist tech" WTF? so he is not a phlebotomist or nurse, etc.? No we cross train here, ok I should have been given the choice no wonder I have a huge bruise on my arm. Again no thanks he got my blood. Well there's a problem, so YOUR BLOOD WAS NEVER TAKEN O THE LAB, apparently he left it in the drawer due to the holiday so it hemolysed and cant be tested. WTF? SO we need you to come back in and do the blood work and preggo test again. What preggo test I never did one! It says you did, I NEVER peed in any cup! I declined and went to LabCorp to have blood taken again! They charged my card for $150 and are billing me for $166 balance. I called billing 4 times LM finally got a call back, I asked for an itemized billing statement (still never got one). Explained what happened to her well I asked the nurse no one recalls this. Lady are you kidding me this happened in December it is now May WTF. She then stated the nurse can send you a copy of the test results.........how my blood was never tested, per the nurse. An hour later I get a lab report emailed to me, how is this possible and who's bloodwork did you guys test, it stated urine specimen negative again I NEVER peed in a cup so you guys tested someone else specimens and my favorite your insurance denied the claim, well that's funny they don't even have record of a submission! They are liars to the fullest power. BEWARE of this establishment. read more

I've gone about 1 time a year, many years, to Upper Arlington Urgent Care, they are close and GREAT! There have been a lot of changes. Dr Rankin isn't there, the same three Drs. pictures are at each of the different Urgent Cares they opened in Columbus. I was told today by 1 of the Primary Care Drs, to "get an ibuprofen SUPPOSITORY" so my son drove to CVS, Walgreens, Walmart ...it doesn't exist, not one of these pharmacies or Amazon has this in inventory. Their office message is now spoken so fast and has unnecessary info, ‍they state a list of to do for an appointment, followed by, I swear, " you don't have to, we can now take walk ins‍ no wait". You now fill out ALL of your info which hasn't changed, there should be a place saying no changes like they use to have. They don't mind requesting this because the receptionist' isnt having to do ANYTHING. Bad English and dog or cat hairs on techs clothes didn't bother me. The only human questions did, are you a Medicaid patient and how will you be paying. No I'm not and I will pay with a credit card. My son says I expect too much. He's gone 3 or 4 times over several years and misses Dr. Rankins professionalism, but says it's now what's expected in this type medical establishment, he said, go to your family dr! I have an appt with him on Monday May 10th. This urgent care IS all about COVID testing and April 28 they started the Moderna vaccine. read more

This is my favorite urgent care. I've moved around so much in the last 5 years I don't have a doctor, so anything that ails me, I bring to Arlington Urgent Care to take care of. I've never had to wait more than a few minutes to be seen. The place is nice and clean and the staff is very knowledgeable and helpful. Hands down, best urgent care around. read more