I honestly cannot remember the last time I had such a disappointing experience at a healthcare…read morefacility. I would strongly recommend thinking twice before coming to this location, especially if you are actually sick and need medical attention.
I spent the entire day feeling terrible, with a fever, congestion, and respiratory symptoms. At exactly 5:43 PM, I called to make an appointment because I didn't want to spend hours sitting in a waiting room while feeling sick. They scheduled me for 7:30 PM.
During that call, I specifically explained that most nearby CVS pharmacies close at 8 PM and that I was concerned about getting medication after my appointment. I was reassured that there were other pharmacies available, so I trusted them and decided to go.
I arrived at 7:20 PM, ten minutes early. Around 7:35 PM, a staff member started taking my information. They asked for my height and weight without actually checking either. Then I was taken into an examination room, where they asked about my symptoms, checked my blood pressure and temperature, and collected additional information.
I explained again that I had been feeling awful all day and was hoping to get everything done as quickly as reasonably possible because I needed to get medication before the pharmacies closed.
The staff member showed me a list of pharmacies that supposedly stayed open later. The problem? Every single one was in Dublin, and they closed at 9 PM.
Seriously, how does that make sense? I'm sitting there with a fever, exhausted, living alone, and feeling too sick to be driving around Columbus. Did anyone actually think about how realistic it was to expect someone in my condition to drive all the way to Dublin for medication?
Around 7:50 PM, the same staff member returned, collected a throat swab, and told me it would take approximately 10 minutes to get the results.
Well, 10 minutes passed. Then 20. Then 30. Then 40. Nobody came back. Nobody explained anything. Nobody gave me an update. And most importantly, I still hadn't seen a medical provider.
I eventually opened the door and asked another employee what was going on. I explained that I had been waiting for a long time without hearing anything. She said she would check. I went back inside and waited approximately another 15 minutes. Still nothing.
At exactly 8:46 PM, I finally decided to leave.
Think about that. I had a scheduled appointment for 7:30 PM, arrived early, and left at 8:46 PM without ever being examined by a medical provider. No test results, no diagnosis, no prescription, no treatment plan, absolutely nothing.
When I went to the front desk to explain that I was leaving, their response was that they had too many patients.
I'm sorry, but how is that my responsibility? If you know you have more patients than your providers can handle, why are you scheduling appointments you cannot reasonably accommodate? Why not communicate the delay? Why leave sick people sitting alone in examination rooms without any information?
And then came the part that really bothered me. I was told that if I left, I might still be charged because they had already performed a test.
Are you serious? I never received the results of that test. I never spoke to a medical provider. I never received a diagnosis or any medical guidance. I walked out feeling just as miserable as when I arrived, and now I'm supposed to worry about being charged for an incomplete visit?
I completely understand that healthcare facilities get busy. I understand that emergencies happen and that sometimes patients have to wait. But there is a huge difference between an understandable delay and a complete lack of organization, communication, and consideration.
What bothers me most is that I did everything I was supposed to do. I called ahead, scheduled an appointment, arrived early, explained my concerns about pharmacy hours, and waited patiently. In return, I received no meaningful medical attention.
I genuinely hope the owner or someone in upper management reads this because the way this location handled my visit was unacceptable. Patients are not just names on a schedule. We are people who come to these facilities because we don't feel well and need help.
If your staffing cannot support your appointment schedule, fix the scheduling. If patients are going to experience significant delays, communicate with them. And if someone leaves without ever seeing a provider, at least have the professionalism to explain what services were actually performed and why they might be charged.
I left at 8:46 PM, still sick, frustrated, without medication, and without answers. Even the pharmacies they suggested in Dublin were about to close.
Based on my experience, I would absolutely not recommend this urgent care location to anyone who needs timely medical attention. What should have been a straightforward medical visit turned into a complete waste of time when I was already feeling terrible.
