I have been to this urgent care several times over the past 3 to 4 years. I have always been very…read morepleased with the care. There are times when I have had no wait and times where I waited about 45 minutes to be seen. I have walked in and have scheduled. It is an urgent care so they do some triage but not like an emergency room. My son went two weekends ago and was treated and very pleased with his care.

Don't bother. I'm not sure why this place is even open. Yesterday they sent me to the ER for a…read moreminor burn that I was "treating very well". The ER even said that it was minor, healing well, and sent me home with more Neosporin and a fresh dressing. I didn't even get a chance to see a Dr. at this UC. Before I knew it, an "experienced" nurse was shooing me out the back door to Doctor's Hospital. What a waste. The last 3 times we've been here no one could treat us and sent us to the ER. We're done with this UC.

This OhioHealth facility offers urgent care, diagnostic imaging, physical therapy, and mammography…read moreservices. There may be other types of medical providers here as well, but I am not sure. Pros: Large parking lot. Have never had trouble finding parking. Facility is spotlessly clean. Nice holiday decorations. Convenient location - can do other errands in the same shopping plaza (groceries, gas). Cons: Staff has never been friendly. Patient waiting areas are so boring/no amenities - some music, magazines, tv, anything - please. Check in/reg area is not private at all, so everyone waiting behind you hears all of your identifying information.

The staff in the 24-7 ER are awful. I called to get an estimated wait time and they said it's not…read moretheir policy to release that. I said I have a myriad of serious health issues from long covid and now the flu on top of that and don't want to risk my health further by sitting in a waiting room with a lot of sick people for hours. They still didn't care. Any other ER in the city will tell you. Go anywhere else.

I went here this afternoon and was told the only see patients by appointment…read more Urgent Care by appointment. Who's the genius who came up with this? if I'm scheduling an appointment, it will be with my PCP not some physicians Assistant. They will never see me again, and I'm sure they don't care. Unbelievable!

Ask about costs! I recently took my daughter to Nationwide…read moreChildren's Urgent Care (Hilliard) for simple blood testing, thinking lab work would be evenly priced in most labs. I was wrong. Nationwide Children's charges almost 10 times what comparable labs like Quest Diagnostics charge. Our insurance covered only a small fraction of our total bill and we paid $500 over what we would have payed at many other local labs. Not sure why the prices were so high--the wait was long and the service was sub-par. Money may not be an issue when your child has a life-threatening disease, but don't let them gouge you on basic lab work. Do your homework and be sure to ask about costs upfront.

Scheduled a sports physical for my son on a Sunday morning (which was very convenient for our busy…read moreschedules through the week). In spite of being obviously very busy, Brian was able to keep things moving along without much delay - and was professional and pleasant the entire time. Although I would recommend staying away from shopping at this location, the clinic was the right choice today

They needed a urine test for an infection and I had to do this in the single dirty public bathroom…read morefor the store with people shaking the handle the entire time trying to get in. In another visit I sat there for 10 minutes while they talked before they realized they had a patient. In another issue they asked me return a call and I had to call them 5 times with no answer to their phone or an answering service before I gave up. I would suggest going to a real clinic and paying a bit more money.

BEWARE: Do not go here! I came here for an "Urgent Care" visit. They are NOT urgent care. I have…read moreUnited Healthcare, and I thought there must have been a mistake because I know my copay is $40. Imagine my surprise to find out they bill you with the rate of an outpatient hospital, which means you get slapped with a huge deductible. In this case it isn't my insurance's fault, OSU Wexner let me know they bill ALL imaging (including a simple xray) separately, which means your insurance will apply what you owe to whatever deductible you have on your policy. Stay away if you need an "urgent care" appointment. I don't know how they get away with being so misleading.

SOOOOOOOOOOOOOOO nice on the inside!…read more Got a new primary care provider who happen to be at this location. WOW what a beautiful facility! RIGHT when you walk in there were concierge to advise patients where to go, which was nice. Not expected, but nice to have! Check in was on the first floor and was pretty quick! Then I headed up to the floor where my provider's suite was, there was a second mini check-in to advise me on how far down the hall to go to the appropriate waiting room. Wait wasn't long, the rooming process was pretty efficient and the visit was great! Excellent provider and very happy! LOVE the facility, parking was very adequate. There was plenty of spaces right up front to park and the traffic wasn't crazy in the area nor was it in the facility's lot. Not sure if that's because the facility is new or maybe due to it being an outpatient building... not sure. Either way, great experience! Start to finish was under an hour so that was super great!

Dr. Pond is amazing! I love having a doctor that listens to my concerns and addresses them…read moreaccordingly.

I have gone to both Dr. David and Dr. Allison over the years and think they are both incredible…read moredoctors. What amazes me is that they thoroughly understand the insurance world and help you navigate it. What other doctor does that???

A doctor I've been seeing for a few years recently transferred to this brand new branch of Ohio…read moreState Medical Center. While it was way out of my way, I still made the trek because it was time for a check up. It was easy to find off the interstate, there was a ton of parking, and it wasn't hard to get around the building. It was also filled with staff waiting to lend a helping hand. After getting checked in, I headed to the waiting area for my specialist. On the way I found a small cafe offering food and drinks. I didn't wait long before being taken back to a room, pretty much right on time. My doctor was nice as always and the facility was clearly just built. Very crisp white walls. All in all, I had a good experience here.