I arrived on the afternoon of mom's surgery to relieve my dad so he could take a break. It's a…read moresmaller hospital and the security lady knew where my dad was. She directed me to the waiting room which had the monitors with the patient #'s letting us know the status. It was comfortable with a tv and close restrooms. The surgeon came to give us an update and was very nice. The male nurse also came to chat with us and to let us know when we could see her. He indeed came back to lead us to her room. Very efficient and no complaints!

DO NOT COME HERE!!!!! The people upfront have some nasty attitudes like we made them work here or…read moresomething My mom is here at the moment she was by her self with her phone dead they wouldn't even let me come upstairs so she could charge her phone and contact me. They didn't offer her breakfast she has to say something her self like what type of care is this? This is the reason i hate hospitals always some rude nasty workers. they have her a false time on when she's getting discharged what if her ride had something to do after and then can't make it? Then how would she get home? if you guys give a time it HAS to be that time

Received excellent care from everyone -- doctors, nurses, therapists, techs. Could not have asked…read morefor better treatment.

Worst hospital in Columbus. The staff in the emergency room are some of the worst most rude nurses…read moreand hospital workers iv ever met. They rush you in to check you and they dont know how to insert iv's or needles in general. Every time i come here they make me wait 5 or 6 hrs even with an empty lobby at 5am. If they dont see you as important you just sit there in pain.

I am a registered nurse therefore, I hope that my review holds value. I see that the hospital…read morecurrently has an overall low star rating. That said, I have to state that this is not at all what I experienced. Aesthetics are wonderful. The staff was warm and welcoming from the initial interaction at the front desk to the completion of the visit. Every nurse was kind and caring and all the physicians were equally, if not more. Trust me I have had a great number encounters with doctors considering my line of work and this has not been the constant. I hope that if you are in need of care you will give this location a chance!

I was on the 4th floor for my post op hip replacement. I had some of the best nurses. Jenni and May…read morewere absolutely amazing and so caring. I'm sure I had others but I was dropped half the time and can't remember. I didn't have any bad experience.

Parking is easy. Park in the safe auto lot. Bring ticket with you to validate before you leave…read more Just makes it easier. Take elevator in garage to level 2 there is a pedestrian bridge to Ross. Tip: You can access Rhodes from Ross but its quicker to get off at level one and walk outside. I was going to Rhodes. Check in is easy. Turn right at the info booth and you will see the registration room. They will log you in and then walk you to your next floor or department for your procedure. You kind of feel like you have your own tour guide. Waiting rooms were clean. They had reclining seats in some of them. The secretary at endoscopy was not at her station for five minutes and people who came in after me then got checked in before me Found that irritating. Plus they just left my stickers on her desk... for all to see. pretty sure that is a HIPPA violation. I didnt like my stickers abandoned on an empty desk. The person scheduled in front of me was late so I got a room 45 min early! Yay me. Tip: always get to these appt times promptly or early.... That person is going to be sad they were late. Staff was great. I need filtered IVs due to a heart condition and that was available and checked on by both anesthesia and my surgeon/doctor. Felt my heart safety was very well cared for. Procedure was explained thoroughly. Dr Hooper was personable, and answered any questions I had thoroughly without rushing or making me feel silly for having questions. Procedure went smoothly. Seems cancer free, thats a good thing. Now just waiting on stomach biopsies. If you ever need a thorough, competent and kind doctor to determine if you have ulcers/stomach cancer... I highly recommend Alexander Hooper at OSU.

Going on 8 hours waiting to be seen in the ER. Came from Dayton for this. Wife has gangrene in her…read morefoot and been waiting for 8 hours. Gotten worse since we've been here. I went back to the front desk to plead for my wife. The male nurse at the desk told me that's the way it is and I could go somewhere else. Didn't like his answer, so I found another triage nurse. She seem a little more understanding and said they would send a nurse into the waiting room to look at my wife's foot. Never came in. The absolute worst ER I have ever been to. I never thought to look at yelp for reviews. I came here , while sitting in the ER. For 8 hours. Also watched a number of tweekers and people with sniffles go back before we did. My wife has been coming to OSU for the last 2 years. She has CHF and kidney disease. To get treated like this is a tragedy If anyone from OSU would like to call and discuss the poor service. 937 765 7279

My mother-in-law was suspected of having a TIA; mini-stroke yesterday and was rushed to Doctor's…read moreHospital off of Broad St. for a Pons-infarct that they discovered. The staff (nurses and doctors) are really wonderful and even though it was a weekend when this occurred, the ER examined her and quickly. Dr. Ezeneke, Neurologist was assigned to work with her. I cannot share enough positive comments to tell you how effective the doctor's, nurses and PSA's were at each step while taking care of Judy and providing for all of her needs. Dr. Ezeneke and Kim R.N. (assigned to her when she was admitted) should be singled out for their professional expertise and willingness to communicate the status of my wife's mother. Although Doctor's West meals for patients is pretty typical of the stories you hear about most hospitals. But, I seriously believe they do this with the meals in an effort to move you along towards you to be discharged.

Excellent staff, excellent service, and everything is immaculately clean. All in all a great…read moresurgical experience. And a good outcome is always a positive.

A doctor I've been seeing for a few years recently transferred to this brand new branch of Ohio…read moreState Medical Center. While it was way out of my way, I still made the trek because it was time for a check up. It was easy to find off the interstate, there was a ton of parking, and it wasn't hard to get around the building. It was also filled with staff waiting to lend a helping hand. After getting checked in, I headed to the waiting area for my specialist. On the way I found a small cafe offering food and drinks. I didn't wait long before being taken back to a room, pretty much right on time. My doctor was nice as always and the facility was clearly just built. Very crisp white walls. All in all, I had a good experience here.

Poor guest service. Waited over 3 hours after appt time.waiting for my test results sent from 1…read morearea to another. Poor Poor service if you are looking for caring staff don't go to riverside. I am sure u would be happy somewhere else. Jeff G.

I don't think you'll be surprised to find out that I don't like hospitals. But it helps to find a…read moreplace where people do try to help you as soon as possible, even when you show up with a sinus infection (a.k.a nothing exciting OR special for the hospital staff). I'm from Boston, so it was shocking to see that they let you in without asking for your insurance FIRST. WOW. I guess there are still hospitals in this country not yet completely run (down) by the insurance companies. I hope to never return there, but would recommend the place to anyone in need of medical help.

I recently visited the emergency department at St. Ann's via ambulance. It happens to be the…read moreclosest hospital to where I live. It wouldn't have been my first choice of where to go. I've previously been admitted to both OSU Wexner Medical Center and Riverside Hospital. All of that said, my only real complaint is that the chart is not available to my primary care team in the OSU system. My charts with OSU and Ohio Health are linked, so they can all see my continuum of care. I took screen shots of my Mount Carmel test results to share with my OSU care provider. When you come in by ambulance as I did, you get priority in the emergency department. So I got a room right away, and I was seen very quickly. I had donated blood earlier in the afternoon but after dinner I was passing out. They did all the standard tests and determined that my heart was fine. The nurses were responsive and helpful. The most impressive part of this visit was how quickly I was discharged. I expected a very late night, waiting for test results to come back, but the time came more quickly than I anticipated. I spent a total of three hours there. (I think. I was a little out of it at the beginning and not paying attention to when exactly I arrived.) It was not great that I couldn't have anyone with me, but that's this covid world we're living in. I didn't even have my phone to call my husband, but fortunately the nurse let me borrow his. We even had to coordinate my husband dropping off new clothes for me, since what I had been wearing was soiled. The nursing team handled that without any issues. By the time I left, I was able to walk on my own without assistance and without passing out. Of course, they always wheel you out regardless of how well you can walk on your own! At least in my experience. Thank you, Mount Carmel St. Ann's for taking such good care of me. Now if you could just link your charts!

Years ago I had decent care at St. Ann's After two visits…read morethis year my treatment in the ER and hospital were very poor. My recent trip to the ER came after a severe seizure (no idea why) which caused me to fall out of the shower, shattering a glass door. The squad took me to the ER. I was dehydrated in part do to medication side effects and not drinking water for some hours. They needed a urine sample and I was not able to urinate They started an IV of fluids and I suggested drinking water as well. (they said no that's not necessary) After an hour they decided to bring water for me to drink. They decided on using a catheter and I refused. No discomfort and I was very dehydrated. They insisted and I said no. 15-20mns later a new nurse walked in holding a catheter device and I said no.... .. I woke up at 2am because a group of nurses were talking and laughing really loud. I finally yelled "SHUT UP!" they stopped and they woke me up at 5am yelling and laughing. I called for a nurse who told me it was " too awkward to deal with this because they are my colleagues" The next morning I was asked again to do the catheter. Before noon I was able to fill the urinal with 20oz and did so 4 more times that day. I'm fine and they never did determine the cause of the tremors. I've heard numerous bad experiences from others who went to St. Ann's and won't return.

I'm not really sure where all the negative reviews are coming from. I'm guessing based on the…read morecomments that they were written from an "in-patient" perspective, to which I've not had any experience with. However, the outpatient part here has been nothing but amazing. They communicate very well, they are direct with no BS, accommodating and work with you to actually assist, instead of creating more stressors. Terra is an office manager here and has made the experience so seamless, setting the true expectations from the beginning. Krystal is a therapist, who is simply amazing bc she is able to be bluntly honest without coming off as insensitive or a jerk. She educates. So many people need this for themselves! I for one, have always appreciated things coming without beating around the bush!

Mistreating patients and the place smells really bad. Racism is also a thing, they will make fun of…read moreyou if your English isn't the best. Don't recommend.

I have been to this urgent care several times over the past 3 to 4 years. I have always been very…read morepleased with the care. There are times when I have had no wait and times where I waited about 45 minutes to be seen. I have walked in and have scheduled. It is an urgent care so they do some triage but not like an emergency room. My son went two weekends ago and was treated and very pleased with his care.

Don't bother. I'm not sure why this place is even open. Yesterday they sent me to the ER for a…read moreminor burn that I was "treating very well". The ER even said that it was minor, healing well, and sent me home with more Neosporin and a fresh dressing. I didn't even get a chance to see a Dr. at this UC. Before I knew it, an "experienced" nurse was shooing me out the back door to Doctor's Hospital. What a waste. The last 3 times we've been here no one could treat us and sent us to the ER. We're done with this UC.