I am surprised to see the negative reviews. My experience was great. Bought 120 bags of black mulch to be delivered in 3/22. Order delivered on time as planned. I started to get $75 off offers via email for delivery offers. Called the store manager and he gave me the $75 discount. I'm happy with that and the quality of the mulch was great. read more

Avoid Ohio Mulch like the plague because their bulk products are garbage. Our landscaper switched suppliers this year without our knowledge and got our annual bulk delivery of 9 cubic yards of "triple shredded natural hardwood mulch" from Ohio Mulch. As shown in the photos, this mulch was barely single shredded given the very large size of the chunks. Deerfield Township does a better job chipping up tree branches. There were also bits of plastic and concrete mixed in with wood chunks. Had I checked the mulch before they put it down, I would have rejected it. We ordered topsoil from Ohio Mulch on Hauck Rd. a few years ago, and the topsoil was more like finely shredded mulch than topsoil. I even went to the place where the topsoil was delivered from to make sure that what I got was what they call "topsoil". After that, I said I would never buy from Ohio Mulch again, but, unfortunately, I didn't realize that my landscaper had switched suppliers to Ohio Mulch. It's no wonder that Ohio Mulch has been closing some of their locations. Their products are awful, and, from what I've read, their customer service is just as bad. My landscaper acknowledged that it was not the quality of mulch that they had put down in the past from their previous supplier and gave me a discount on what I received. They also acknowledged that Ohio Mulch is very difficult to work with, so they know I will not accept products from Ohio Mulch in the future. read more

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Delivery driver broke my kid's basketball hoop. Ohio Mulch representative promised they would give me a gift card for the inconvenience, then ghosted me. read more

Ohio Mulch - Building Supplies Near Me - Cincinnati, Ohio

What a complete cluster f-ck this Company is. Ordered mulch, paid online, set up delivery. Delivery was not made on day it was scheduled and no call no show. Mulch showed up 3 days later unannounced and instructions were to leave it on the left side of my drive and not to block my garage. Guess what? It was placed on the right side and blocked my garage. Try calling them. Good luck. read more

Ohio Mulch - Building Supplies Near Me - Cincinnati, Ohio

I would give them negative stars on delivery and communication. Day 3 past the original delivery date. No call or text explaining why the delay. No one answers phone. Will take my business elsewhere going forward. read more

Ordered mulch for Saturday delivery. I called early in the morning to confirm it would be delivered, they were not able to give a time window (which was fine), but they said I was on the schedule. However, by 6pm it still was not delivered, so I called them. They didnt know the status of their drivers and were going to call me back and try to prioritize me. No delivery Saturday. I left a voicemail asking for an early delivery since i wouldn't be available later in the day. No callback. Called Sunday afternoon and was given an excuse and I asked to cancel the order since I'm unavailable this week. They were "unable" to cancel over the phone and the manager was going to call me back, end of day Sunday and no call. There was zero communication besides me calling. No notification it wouldn't be delivered, no callback after a voicemail was left, not able to cancel the order? Absolutely horrible customer service. I think this is not a legitimate business. It should be avoided AT ALL costs. read more

Worst customer service. Delivery just gets delayed and delayed with no communication or wrong information. Would highly caution people not to use. read more

Ohio Mulch advertised an outdoor Char-Griller charcoal grill for $60. I went to their website, placed it in my cart, ordered it and checked out. A week later, they e-mailed me to say that the $60 grill was not available, but sent me a link to a "comparable" grill that was $187. Classic UNETHICAL bait & switch. I'm not trying to pay THREE TIMES the advertised price for another grill. That's like advertising a $15k Honda Civic but only having a $50k Pilot. They could have back-ordered the $60 grill, or they could have offered a rain check, or they could have notified me when the $60 grill was available. They did none of those things. They CANCELLED my order the next day. I will not shop there again. read more

Ohio Mulch - Building Supplies Near Me - Cincinnati, Ohio

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Have bought 3 or 4 pallets of mulch annually from Ohio Mulch for almost 15 years. They delivered 4 pallets this year, super nice driver - wanted to make sure he knew we did a $50 tip online - he said "Sir, we never get those". I felt terrible for him. Unfortunately his buggy puked hydraulic fluid EVERYWHERE on my driveway. Called the store, nice kid said let me get you to my boss, Brian - we'll make this right. Left him a message, and was VERY nice about it. WRONG, Brian basically says - unfortunately when you bought onliine you're signing a waiver, we're not responsible - put some baking soda on it. My driveway is a DISASTER and these guys don't even offer to discount a little mulch. They'll never get my business again. This is why they have terrible ratings and Brian is the POSTER BOY for how not to run a business - Total Clown. read more

Excellent mulch and soil, unbeatable price, and great customer service. In 20 years of gardening, I've ordered compost and soil from a host of local services, and Ohio Mulch beats them all. Their products have the right consistency and balance, and they don't introduce weeds. I've shared with neighbors, who all have become fans. With Ohio Mulch's frequent promotions, including free or reduced delivery, you pay as little as half what you'd pay other sellers. They'll with you to give you the mix you need, and their delivery drivers are real pros. read more

I ordered their bulk topsoil and it was basically mulch. It smelled like mulch, looked like mulch, and it burns (very dry). When I took them a sample, they told me it was their topsoil. Do not buy their topsoil, however it would make great ground cover, aka mulch. The picture shows what they delivered on the left, and what i pulled from their top soil bin. They told me they were the same. read more

Ohio Mulch - left is what was delivered, right is what they had at their store. - Building Supplies Near Me - Cincinnati, Ohio

They charged me for 40 bags of black mulch but only got 30. The mulch quality was also very poor. A lot of the bags were dried out. The service was very good at Loveland location that's why I gave 2 stars and not 1. I'll be going elsewhere next year. Lesson learned. read more

Been ordering mulch for myself and several neighbors since 2020. Every year has been great--great service and able to get mulch within our budget. Unfortunately in 2024 that changed. Our mulch order did not arrive until after 4pm on Sunday despite selecting a Saturday delivery, so we completely missed out on a great weekend weather-wise to get our mulch down. The driver also did not follow delivery instructions. Every year the driver has been flexible in dropping off product in different driveways, as we combine into one big order to split the cost of the high $129 delivery fee. He just dropped it all in my driveway this time. If the driver won't follow the instructions I leave in the order form, why bother even putting an instructions field in the first place? Every year we have tried to switch products to whatever is cheapest with the current promotions. Based on our experience this year we will probably be switching companies as well next year, and will encourage all of our neighbors to do the same. I understand that everything is expensive everywhere, and I understand prices must go up. What sets companies apart is the small details and impeccable service. We received this from Ohio Mulch consistently until this year. Despite giving them multiple opportunities via email back and forth, there doesn't seem to be any desire to make it right, but rather make excuses, hide behind "policy" and try to put it back on the customer. read more

We were trying to get some work performed by Jon where he has a consistency of not showing up on time. He is more than happy to take our money to get the job done, but he never shows up and constantly gives excuses why he can't show up. Totally irresponsible and unprofessional. This guy could care less about customer service and is more interested about giving excuses why he can't do the job. He'll take your money in a heartbeat. He'll take his sweet time or not at all in delivering on his promises to do the job. Sad. SMH. read more

Ohio mulch delivered the wrong mulch to my house. Ron, the Director of Sales- for the Columbus, Ohio branch, did not exercise good customer service skills during the retrieval process. The delivery driver delivered the wrong product a day late. It took 2 days for Ohio Mulch to get it. Meanwhile, my driveway was blocked with no access to my garage. I would not recommend bulk delivery. The way they handled my situation was unprofessional. I will never order bulk from them again. They can't guarantee that your delivery will arrive that day, however if it doesnt ,they still will charge you the same price. I define this as a vulture tactic. BEWARE! read more

Incompetence? Inability to run a business? Delivery with no commitment is terrible customer service. Their "confirmation" email say we will try to deliver on the requested date, but no guarantees. "If we get there, we get there!" After 2 weeks and 3 missed deliveries, I canceled my order with the Cincinnati store on Montgomery Rd. Let's see how long it takes to get my money back! UPDATE: I called corporate in Columbus. They stated the order was not canceled by the local office. The person in Columbus did cancel it and refunded my money. read more

Placed online order 05 may 5th and scheduled delivery for Friday May 12th as per their website, which was confirmed via email. No show, no phone calls, no communications what so ever. Called corporate office on Monday May 15th, and was told that I had to call the store from where the mulch was going to be delivered. They gave me the number, I called the store and got the answering machine. Left a message with my return phone number. NO RESPONSE. Called corporate again on Wed May 17, got the same answer, said that I wanted to speak to the district manager. Spoke to the district manager who said that were behind in deliveries, and that they'd now deliver on Friday May 19. Nope. No delivery; no communications at all. Left a message for the district manager this morning. I'm seriously considering cancelling, especially since I paid $79 for delivery. Based on the other reviews I've read, it appears that this is a continuing problem with them. If I would've read them before purchasing, I probably would've gone somewhere else. read more

dumping 20 tons of gravel at the end of my driveway. how was anyone to get in or out? charged outrageous price, than I had to pay for someone else to fix the mess. Never will ever, order anything from them again! The worst. Only 1 star because it wouldn't let me comment,unless I gave them at least 1 , otherwise 0. read more

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WORST COMPANY EVER! DO NOT ORDER ANYTHING FROM THEM. horrible customer service, takes weeks for anyone to resolve all the issues I had with them delivering the wrong order. Site manager took no accountability for the mistakes. working with this company has been the biggest mistake I've ever made. DELIVERED WRONG ORDER TWICE. no one will get back to me. issue after issue. read more

I bought two cubic yards of top soil. when they loaded it into my truck l, we noted that it looked short and that it was only a cubic yard that was loaded. the loader argued with us and refused to load anymore. got dirt from another company, and what do you know, the one cubic yard was the same amount of dirt two cubic yards were at Ohio mulch complete and total rip off the quality of the fort was also shit more like mulch than top soil read more

Ordered mulch 3 weeks ago and they couldn't deliver on time. Absolute joke. Ruined all my plans. I would give zero stars if I could. Charge over 100$ to deliver and it's late. Will report to BBB. Thanks for the generic email at 6:59pm saying they weren't going to deliver with NO EXPLANATION! Horrible shady business practices. Had no problem taking my money but can't deliver on time. Will spread the word unlike the mulch that wasn't delivered. read more

I believe I was shorted on recent bulk pick-up. A significant amount of plastic waste in their leaf mulch. Poor customer service. Do not recommend. read more

The mulch is of nice quality, but the delivery issues are annoying. I placed three large orders this season. The first one arrived on the day scheduled. The second order was "lost" for two days. The third order was due to arrive on a Monday and it is now Thursday and no one has called or emailed or made any delivery attempt. I schedule a crew to lay the mulch and have to keep sending them away, because I have no mulch. I have called the recommended numbers, called the main dispatch for mulch, sent emails to the mulch dispatch and to customer service and, because I never get any response from the main dispatch or the recommended number, I also called the local store. I have ordered from Ohio Mulch for two decades and have never had these kinds of delivery problems. UPDATE: I finally was able to reach a person and they made sure I got the mulch delivery today and a VERY nice driver in a pickup truck made sure the mulch was unloaded in a convenient location. I'm upgrading my previous two stars to three. read more

Had a scheduled delivery for Friday for 2 pallets of mulch (120 bags). No one showed up or called to say they were running behind. We went to the Montgomery location and spoke with Aaron, the manager who assured us that we were the 7th delivery for Saturday and they had started at 8. We felt that Aaron was apologetic and made us feel as if we would actually receive a delivery. They were planning on delivering to everyone on Saturday even if it was after 6. We did not get mulch, a phone call nor could we get anyone at the corporate level to return calls or answer at the local office. Corporate was open on Saturday. We went to the store again on Sunday at 10am. Aaron was now downright rude to us and pretty much said they were waiting for a driver and maybe we would get it today. We cancelled the order and purchased from somewhere cheaper and actually offered good customer service. I absolutely would not waste your time or money. read more

DO NOT waste your time with this company. they moved our scheduled delivery multiple times. I only knew this because they never show up so I had to call and see what was up. Moved me from Saturday delivery, to monday(Memorial Day, I confirmed they were delivering this day the response was YEP.) well NOPE. So I called again and they said we will have it out right now, oh no we don't have any. maybe tomorrow or Thursday. Needless to say after a week of waiting I'm done and asked to be refunded. but base on previous reviews I may have to file a dispute if they dont refund. terrible company. read more

This place's delivery stinks. You agree when you get delivery that it may not come when you want it. But they never give you any idea when it will come. They continue to lie that it will be there the next day and it never comes. When you try to call them, either no one answers or you get someone who then disconnects you. They then lie and tell you to expect it the next day. You will have no idea when your mulch will be delivered. read more

Really amazing how this place keeps the lights on. Haven't been here for years (poor quality product) but needed a van full of mulch bags and was in the area. Only one person working and she was upset I wanted my bags loaded into the van. Why not, all the other mulch places do that. So she proceeded to slam the soggy bags as hard as she could into the vehicle (prob so as to break one). They were not stacked - I took a picture. Their products are not tarped so your mulch bags will be wet, soggy and heavy if it has rained. Also beware their bulk delivery prices are twice as much as other garden stores. save money and go a little farther up the road, Sharon nursery or Natorps know how to treat a customer. read more

The WORST mulch I have ever purchased! I should have read the reviews prior to my purchase. In addition to the late delivery and no communication from the company the black diamond mulch was old, dried out, and the color was brown NOT black. After numerous attempts to speak directly with a manager, I was told the color of the black diamond hardwood mulch varies and as the mulch ages it turns brown. So you telling me the product you sold me is old? There was no meaningful repsonse. I can understand the black color fading after it has been in the gardens for several months but not when you first open the bag. They offered to replace it but said it would take at least 2 weeks to deliver the new mulch and pick up the old. read more

we ordered 60 bags of mulch and was told it would be delivered on the next Tuesday. a week went by and no mulch. called to see what hold up was and was told they were 7 days behind on delivery. no phone call to tell me it was going to be late. called the next Monday and they apologized for it being late. said they would make it top priority. next day it is one pm and still no mulch. went to Lewis center store and was told truck was out delivering. but not my delivery. no manager on-site to speak to. called home office and was told a different story. then asked to speak to her supervisor and he never answered my call. poor service. will never use them again read more

I purchased a gift certificate online, but never received it. I emailed them several times and never got a response. I went to one of their stores and the staff was untrained and unable to help. Do not buy online gift certificates, poor customer service. read more

They don't deserve even a one-star rating but I guess that's as low as it goes. They lack even basic customer service. Phone calls are never returned assuming you actually come off hold when you call them. No response on any question at the corporate and local office level. Avoid the Montgomery Road office in Cincinnati. Aaron the store manager is rude and doesn't care if customers orders go out or not. All he has is excuses. And when you think this can't get any worse their corporate office makes their store location look like a shining star. If you enjoy being placed on hold and no one ever coming back to the line then go with this company. I've learned my lesson the hard way. I guess spending over $600 for mulch and never getting it is the way this company operates. I'll be getting my refund for sure! AVOID THIS COMPANY! read more

Do not work with this company. They stole over $300 of my money and never delivered my mulch. When I disputed the charge with my credit care, they responded to the dispute by lying and saying they did deliver the product. Which they did not! Now I need to continue disputing the charge...not sure where to go from here. read more

I will NEVER order from Ohio Mulch. It took 2 nights (and 4.5 hrs) helping the unqualified driver unload my order; damage occurred to my property (driver hit my garage door and an irrigation head) and they delivered 20 bags less than I ordered (and another 15-20 were white mold block). Spoke directly to management and they said they would refund for the incomplete order, time and damage and have since fought it with my CC company. Just don't do it. I ordered 80 bags of #1942 Black Fine Mulch online and scheduled a delivery date. That day, it was past 4P and the mulch still hadn't delivered. I called the office to inquire and they claimed that I moved the delivery date (which I did not). I had already plugged in PTO from work to put the mulch down the next day and so I pushed for them to deliver that night. They showed up at 6P - with the huge loaded truck in my driveway. The driver didn't know how to unload the pallet truck and when I stepped outside, the first thing he mentioned was that he "didn't hit my garage door". He said he didn't know how to unload my order - I told him that he needs to park of the street in order to have adequate perpendicular access to unload. He moved the truck the street. Spent an hour trying to get the pallet off the truck. He couldn't navigate the forks to hit in-between the pallet - breaking bags of much that fell on the street. I was sweeping mulch off the street as traffic went by. After multiple attempts the pallet itself cracked to the point, it could not be unloaded. He called the main office explaining that he couldn't deliver it. I could hear the manager complaining about me and said that "what, she doesn't want the mulch now?" Yes, I wanted the mulch - but they couldn't get it off the truck. Told driver to come back tomorrow. Then the driver couldn't get the forklift back onto the truck My husband came out and spent 45 minutes coaching him to get it attached. At that point we realized the other pallets (load) were stacked poorly and were leaning 45 degrees away from the center of the truck. Next day - Ohio Mulch comes back - again, same driver took 25 minutes this time to unload the pallet. Came up my driveway at an angle and the entire pallet fell onto the base of my driveway. Bags and mulch everyday. Did I mention I ordered the Black and that it was sprinkling? Driver said, I'll re-stack it at the top where you originally wanted it. One hour later - all the bags were at the top of my driveway in front of all 3 garage doors. Driver said - I'm sorry - I don't know how to re-stack it on the pallet. He asked - can I keep the bags here? I said - I cannot get in and out of my garage doors and the mulch is staining my driveway. Frustrated, I told him to toss in the grass. I spent another 45-1 hour hosing and scrubbing my driveway. Wasn't able to mulch until 5 days later since the bags were spread in the yard - driver couldn't stack then so I could place a tarp I had, and they were drenched since the plastic wrap busted at the base of the driveway. Took days to dry out. I noticed I ended up short - and went back to count all the empty bags. They shorted me the order by 20 bags - probably the ones that were ripped the night before by the fork lift. If you want to spend hours getting to know, direct and educate the delivery driver - maybe this is the place for you - but I'm returning to Home Deport where they drop off the load in 3 min, never ever park the 15k ton truck on your concrete driveway, the mulch is wrapped and dry, they don't leave a dent in your garage door and deliver exactly as ordered. It was an absolute nightmare. read more

Terrible experience with Ohio Mulch. I placed an online order on May 26th to be delivered on May 29th, I didn't expect delivery on the 29th because of the holiday but that was the estimate. I called on the 31st to check on delivery and was told that they might be able to deliver by June 3rd. that wouldn't leave me enough time to spread mulch before leaving on a trip so I called customer service to cancel my order, was told my order was canceled and refund was being processed. In the meantime I rented a trailer and picked up mulch somewhere else. On June 6th the mulch from Ohio Mulch was delivered and no refund was received. I've called customer services 7 times in the 10 days since the mulch was delivered, I've received promises to have someone call me back and sort this out but have never gotten a call back from anyone. I was told on my last call that the general manager would call me back, but they have not called back and haven't answered or returned messages at the number i was given for the manager. This has been a very disappointing experience. read more

They never deliver the mulch at the selected date and time they allow you to choose when ordering. They are also very hard to get a hold of, no one answers the phone, no one replies to the email address that is given. This is the second year in a row this is happened, I should've known better than to order from them again. My neighbors used Evans and it was delivered same day read more

Their mulch price is good $1 for one pound bag but they charge $49 for delivery. They delivered our mulch to our neighbors and then were rude to us on the phone, when clearly it was their error. Their online ordering system is pretty good and our first delivery arrived without any problems. My biggest complaint is that the second delivery went to the wrong residence and the person delivering as well as in the office staff were not courteous. read more

I purchased 700 "dog eared" fence pickets from Ohio Mulch to install privacy fences at both my daughters house and my own. They were advertised at half off, Normally $1.99 on sale for $0.99. When they were delivered I had some concerns and reached out via email (attached pictures) to the sales man explaining "Some of the boards are moldy, some appear to have oily substance on them (driver said they were wet and would dry out, but feel bone), and some are not dog eared as they are supposed to be. His response:After reviewing your photos , I see the wax on the bottom that keeps the board together and I see some natural wood that will last for a VERY long time . Please let your contractor know you paid $1.00 per board for boards that normally run $2.00 and if he has any questions at all to reach out to me . I think he will be happy with the product and I assure you they will last without treatment for a long time After my contractor put up the fence at my daughter's house I sent this email to Jeremy at Ohio Mulch again with several pictures of damaged wood (there were over 300 that were not used because they were in such bad shape): To Jeremy - The good news is there was enough good and so so boards (approx 340 boards) that my daughter's fence was able to be installed. The bad news is the rest of the boards are in my contractors words "junk and what is left is basically a big pile of huge mulch, or boards that are only good for making pallets" He was not happy at all with some of the boards that he had to use on her fence. The first problem he told me about was one pallet of boards were infested with huge black Carpenter Ants. So I immediately went to the store to buy a huge bottle of spray to get rid of them. He had to dog ear some boards himself because there were not enough decent ones that were dog eared. I am not happy at all with this purchase. First your sale price said $0.99 per board, regular price was $1.99 a board. Home Depot sells boards for $1.58 regular price ($1.38 each for over 400 boards) that are the same size and treated, so I assumed yours were also treated and they weren't. As my son in law said, "I can't imagine at $2 a board they wouldn't be since Home Depot's $1.60 boards are. Then when we got them they looked terrible and when I reached out to you, I took your word that they were still good. I know they say you should allow for 5-8% of spoilage but approx 50% is ridiculous. Now I am left with over 300 boards that are eaten by ants, warped, split or cut so bad it would leave huge gaps in my fence, and I have to pay someone to haul them away. All in all since I could only use half the boards they are back to full price and my daughters fence cost approx $150 more than if I would have bought treated boards from Home Depot and I now have no boards for my fence! I am attaching pictures of what is left. It is laughable that you said (about my contractor) "I think he will be happy with the product and I assure you they will last without treatment for a long time." You could not be more wrong, he was pissed and did not even try to hide the fact that he was unhappy with what I bought. I guess it is true what they say if a deal looks too good to be true it probably is!! Your company should be ashamed for trying to pass off poor quality wood as "natural wood that will last for a VERY long time" I received NO RESPONSE! read more

This company is an absolute nightmare to work with. I ordered 70 bags of mulch online at the beginning of May for delivery on Monday, May 22nd. The mulch did not deliver with zero communication from the company. I called and emailed Monday and Tuesday without response. I received a call Wednesday inaccurately stating that my order was planned to be delivered Wednesday, but was being pushed to Friday. After noting the order was due to be delivered Monday, I was informed my order was "at the top of the pile" and would delivery by end of day. When the order didn't deliver by Thursday, I was told no shipments were going out that day and it would delivery Friday. Friday afternoon when I called, I was told the order was either on a truck to be delivered that day or lost as it was not in the store. No delivery Friday with no correspondence. Saturday- after waiting on hold, I was disconnected multiple times by the store without getting a hold of anyone. After calling corporate I was met with a frustrated representative that said this was happening all day to MANY customers and he would connect me directly with management- transferring me to the manager, Ron's full voicemail. Leaving me disconnected without anyone to talk with or confirm my order after the order had already been fully paid for. It wasn't until I physically drove to the store and speaking with a team member and waiting for them to look into my order with me waiting in person did we get the delivery. Still zero response for the horrible customer service or 5 day delay in the pre-paid delivery. read more

They have good products and the 1 cubic bag of mulch for 1.00 was a bargain. I have purchased from them before many times, but time to consider another option. Their customer service is non existent and just plain rude as hell. First, they really need to step up their delivery service and management. I was charged 69.00 for delivery and called to the store to simple get a time frame for delivery. I was not looking for an exact time, but merely a time range so I could plan my Saturday. Called location and first individual stated he could not give a time and was very rude. Asked to speak to manager and he responded he will tell me the same thing. Spoke with manager and he stated he could not give me a time. Told him not every customer service friendly and then he said sometime after 4:00. The mulch was delivered eventually around 6:00 in the evening. Delivery driver never spoke or said hello, other than to ask was the placement of mulch in driveway ok. Son I had to put out tons of mulch late in the evening. There's ton of delivery management software out there and they need to invest in it, along with customer service training . I'm not going to give my money to a business that's rude and cannot take customers time into consideration when it comes to deliveries. Giving a simple delivery window would be helpful, even cable does that. My business well go elsewhere! read more

Have been doing business with Ohio mulch for the Last 10 years. Raised delivery to$100 and was told that I longer qualified for wholesale prices do to not spending$2500 with them. What a joke!!! Customer service was great at the Montgomery location. Now finding out that the manager is going quiet because of the over pricing. I'll be taking my business elsewhere. Bye bye Ohio mulch. Hopefully you go under and fast. Only reason I give you a star is the only way to post this read more