if I could give them a zero rating I would. Absolutely terrible service!
I placed an order to have 11 yards of topsoil delivered on a Saturday. The whole experience went downhill quickly. The girl who took my order stated that I would receive a confirmation email, which I did not receive. I called back three times and somehow she still could not get my email address correct?
On the morning that my delivery was scheduled I called to ask if there would be a delivery window time that I could expect. I was basically told they would get here when they got here.
5 o'clock came and no topsoil delivery. I tried calling several times and no one answered. The next day I was able to get a hold of someone and he Claimed that they did not have my address correct, but then he also admitted that they actually didn't even have any topsoil in stock at that time.
I asked why I wouldn't have been told that when I called that morning to check on my order, and on top of that why weren't they letting customers know that there would be an issue? No solid answer.
He told me that they would have topsoil around Wednesday so I agreed to reschedule my delivery for the next Saturday. I did request that due to the inconvenience would they please make sure I was a morning delivery. He said that he would make a note.
on the next Friday afternoon I again called to clarify that my order was on for the next day. The same girl that couldn't seem to get my email address correct told me that yes I was on the schedule for tomorrow but there was no note about making it a morning delivery. I definitely received an "Oh well" attitude.
The next day, Saturday, when I had not received my delivery by 12 o'clock in the afternoon, I again called to find out what was going on with my delivery and a different girl said, oh I'm sorry but we are still out of topsoil.
what the Hell!
again if you know you're out of topsoil why would you not let your customers know there was an issue and again, even worse is the fact that I called the day before to make sure that my delivery was set. I told the girl that I wanted to cancel my order and a refund to my credit card. She claimed that she was not authorized to do that but that she would pass the information on to the regional manager to do so. Why do I have almost zero Confidence that this will happen. Aargh
This very well may be the worst experience I've ever had with a company. I could never recommend this company to anyone. read more