Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

We did not have a very good experience with Floorz in Strongsville. It took three times to just…read moreget the correct sample delivered. There were numerous delays in getting call backs. When we did decide to go with them, they measured incorrectly and didn't have enough materials which delayed the finishing of the floor. We did the tear out ourselves but they added on to the price for leveling materials which we felt should have been accounted for in the original bid. We really like the look of the luxury vinyl tile that we got but there are areas that squeak terribly.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

Great carpet! Awesome installers. Expert assistance picking flooring and carpet for our home. If…read moreyou're looking for new flooring visit Pucher's. They're great to work with!

Pucher's Design Center performs before and after the sale…read more Months of searching for new carpeting at stores throughout the Cleveland suburbs taught us most of what we did not like for one reason or another. By the time we remembered that Pucher's was right in our town we were ready to give up. We are so very glad we went to "just one more store." Pucher's had many of the same carpet samples we had rejected elsewhere, but it also had others we had not seen. It also had Claudia, who provided a higher level of customer service, including a great capacity for listening to and understanding our pain points and offering suggestions. Her visit to our home to see the existing palette, review the paint color changes we were about to make, and to better understand our life style, was refreshing, and a very helpful game-changer. With her help we selected 1,638 square feet of carpet that hit all our important points and bought it at a competitive price. The Pucher's Carpet Installation Team was described to us as simply being the best. An easy claim but hard to believe without prior experience, so we were both skeptical and hopeful when installation day arrived. Carpet installers Tom and Dave were outstanding in every way. The installation plan was built to meet our needs for moving furniture; coordinating with our pool table experts to disassemble and reassemble our pool table on site; and maximize our comfort during the four days allocated for this installation. Tom and Dave were conspicuous experts in the use of carpet, padding, tools, skill, generosity and humor. We were amazed at the quality and speed of their transformation of our floors. Through it all they answered our sometimes-foolish questions with thoughtful answers that educated us as well as making us smile. We give Pucher's 5-stars for helping us make the best carpet selection for our needs, plus another 5-stars for having the Tom and Dave carpet installation team, whom they accurately described as "the best." Thank you, Pucher's-owner Ari Schabo, for setting such a high standard for customer care and service. It exceeded our expectations in every way. We can honestly recommend Poucher's without reservation and invite them to give prospective customers our phone number, or to bring them to our home to see the quality of their work first-hand. Respectfully, Robert and Darlene Schaefer

When first went into Rite Rug wasn't going to go with them. We decided to call them back the…read moremanager was great Todd. He came to our house and was glad I shared first visit. He made it right. They handled us the right way and kept to word on installation. The price was fair and so far installation great and gorgeous carpet! Installers arrived a little early but that was great and cleaned up too. Hope stays as nice as looks but so far no complaints! Great Job.

Lied to me on 1/29 by calling me at 6:05 pm and telling me that they were going to fix it…read morewithout charging me , and then today tell me want $350. Flooring didn't even last 12 months with multiple issues.

Mike has helped me with a couple projects. Great attention to detail, and excellent communicationread more

From the owner: Reliable Build Solutions LLC is a licensed and insured restoration and remodeling company serving…read moreNortheast Ohio. We specialize in both interior and exterior projects, from full home renovations to emergency storm and water damage repairs. What sets us apart is how we handle the entire process for you. If your home has been affected by wind, tree damage, flooding, or other unexpected events, we don’t just fix the problem—we work directly with your insurance company and adjuster to streamline the claim and get your project moving fast. Our services include: • Storm, water, and structural damage restoration • Interior remodeling (bathrooms, kitchens, drywall, flooring) • Exterior work (roofing, siding, concrete, decks) • Concrete installation, stamping, and repair • General contracting and project management With hands-on experience working alongside electricians, plumbers, and HVAC professionals, we ensure every job is done right from start to finish. We take pride in quality workmanship, clear communication, and treating every home like it’s our own. Whether it’s an emergency repair or a planned upgrade, Reliable Build Solutions delivers dependable results you can trust. Call or text: (330) 451-9264

Place sucks . Picked carpet out Friday for a job with Dennis then Saturday call to pay and pick up…read moreand owner chad says he can't honor without confirming that Salman gave me that price. Never once said he would call to confirm only tells me "he just has to say it's sold out" so he doesn't have to honor price. These guys are gonna have fun wasting time driving to measure jobs that don't exist. Waste my time I'll do the same.

Wow! So far I'm very pleased. Going through a complete…read morerenovation in July 2017 (4 months ago) I was looking for good quality carpeting at a great price. When I walked into Truly Carpets I was a bit overwhelmed by all the carpet rolls, but when I told Dennis what I was looking for he told me about new stock coming in. It was the perfect color, texture & a great brand.... AND there was enough for both rooms. Yippee! I REALLY wish I'd had Truly Carpet install -ALL- my flooring. Unfortunately I mis-took 'Discount' as kind of shady, sub-par, or sub-contracted. Shame on me, I didn't bother to ask them if they subcontract their installs =( My loss. Hindsight, now wish I'd had them floor my entire home..... Truly installed a marvelous, high-end carpet remnants in my 2 bedrooms, but stupidly I went with Lowe's for the Pergo & the install. Ugh! Lowe's, what a HUGE nightmare!!!! I should have asked Truly to find me stock, because they had much better quality (12mm vs Lowe's 8mm Pergo stock). Truly installers arrived and did an amazing job. The biggest blessing is that the installers are part of the family, rather than subcontracted out as Lowe's does (nightmare!) The project manager was so knowledgeable, teaching me what I should have known BEFORE I'd gone shopping. My home flooring is gorgeous. When it's time to resurface my floors I'll be going back to Truly Carpet & Flooring.

Pucher's Decorating Centers did not back up my purchase! I purchased carpeting for an upstairs…read morehallway and bedrooms. After a year, the carpeting began to develop gaps/puckering in the carpet. A repair person came to stretch the carpet but said it was not installed properly and the stretching problem would probably reoccur. So, yes another year has passed and the carpet has the same gaps/puckering. I've called Pucher's to ask for assistance with this problem as it is now a danger for someone to trip or fall. But, after many phone calls, Pucker's claims No responsibility. I found their response negative and rude. I won't purchase anything again from Pucher's.

Bought $3000.00 worth of the best carpet they sell. 2 years later seams are coming loose, threads…read morecoming out of carpet. Over priced, guess I'll have to buy new carpet soon.

Can't say enough good things about my encounter with Matt today. A customer at a different…read morecommercial flooring store suggested the Floor Store Direct when I could barely get an answer from the employees at the first place! Matt was kind, patient and gracious. I was visiting family and looking to track down a replacement floorboard, or even just a patch. Matt took the time to find a suitable substitute from his overstock and gave me 3 boards on just a handshake. I will definitely be recommending Matt to family and friends who live in the area..or if I'm ever of need of flooring to bring back home...it would be worth the drive.

Great experience! Everyone was very helpful and knowledgeable. So happy with our new carpet!read more

THERE IS NOTHING FABULOUS AT THIS COMPANY!…read more Fabulous Flooring does not employ the people that work for them. They are subcontractors. First of all, they never showed up on the first day scheduled. I called and texted and no response until later in the day. The crew did show up the following day, but told me "the scope of work wasn't as described by Matt (Fabulous Floors). They then had various "talks" with Matt regarding the situation. Obviously, they wanted more money than Matt was willing to pay them. They then told me they couldn't do the job today and would come back in TWO WEEKS!!!! I lost days with my handyman who didn't come in because the floors were supposed to be done and now I can't find someone on such short notice....BEYOND UNPROFESSIONAL. Make sure you hire a flooring company with actual employees and not "subcontractors".

First, I love that this company communicates via email. I sent dozens of requests for quotes via…read moreemail and only received a few responses. Fabulous Floors was able to stop by and give me a quote quickly and schedule to repair my damaged floors within my desired timeline. When they arrived to repair and stain my floors, I had an idea of what color stain I wanted. The employee offered his expert advice and I am very glad that I took it. The floors look great with the lighter stain. It is also worth mentioning that the price did not change. Nothing popped up along the way and the price I was quoted before the work started was the price I paid when it was finished.

Would not take back unused product. I asked to see the paperwork that stated "all sales final" and…read morewas told "tell it to the lawyers". Rudest interaction I've ever had at retail. At no time was I ever informed that they would not return unused product if that's your policy it needs to be explained.

We had our floors redone back in April and we absolutely love them! We have three dogs and carpet…read morewas just not working for us anymore so we decided to go with luxury vinyl flooring. The owner of Attractive Kitchens and Floors was extremely friendly and personable. Scheduling and planning was very easy and they quality of work was fantastic. They even let us choose to do some of the work ourselves to save money which was really nice. We have had the floors for 6 months now and they are holding up beautifully to all of our furry friends. My husband and I feel like we have a home straight off of HGTV! We highly recommend this company!