3years ago, I wanted to get real id added to my driver's licence. I took in my original birth…read morecertificate and 2 proof of address. They refused my birth certificate because it was issued by the hospital, complete with my hands and feet prints, and said they could only accept a state issued certificate. $70 later, I had a new certificate. Now, 3 years later, I again arrive to the DMV with my birth certificate in hand. They accepted it, but I did not have proof of address as they did not ask for it last time! They provided a list of accepted items. One included a W-2 another was a tax return, either federal or state! As luck would have it, I had picked them up earlier at H&R Block. I left to go get them. I had to register again but luckily they still had my completed forms. Another 15 minute wait and I was called back up to the same clerk. She said she could not accept the W-2 as it was a copy. She said they scan the documents and can't scan copies. I said if you submit a scanned copy it is no longer an original. If the W-2 isn't good enough, feel free to chose with of the tax returns. Again she refused, even though they were on the list of accepted documents!!!! She said they were not the original forms. I file electronically, even if I hand wrote the forms, I would not have the originals as they would have been mailed to the irs! Again, I am turned away. I went home and picked up my W-2 and found in my mailbox a postcard from the BMV stating my licence had expired. Turns out a postcard from the BMV was also on their acceptable forms of it list. So off I go for the 3rd time in the day. I got a different agent this time. Took 5 minutes before she asked to verify why I was there today when I told her I wanted to renew my drivers license with the real id, she informed me the form, which had already been accepted twice so far today mind you, was not completed correctly and to redo it! It is now past 3 pm. I arrived the first time at 1. As soon as she saw the BMV postcard she immediately processed everything, accepted payment and took my picture then sent me on my way. I understand my part in this long drawn out day for not having the utility bill most often presented to the DMV, however, all my utilities are paid electronically and they said they needed an ORIGINAL bill not a copy. No matter what you do, you're screwed. I know they take a lot of crap from the public in general, but perhaps if they followed their own rules and accepted the proof of address on their own list the would far less unhappy customers who are getting frustrated and angry! Smiling at your customers would be an added bonus. Never again.

I checked in on line at home. That saved me an hour waiting at the bmv…read more Their text messsges were clear and easy to follow. When I arrived in the parking lot I texted the word here and they texted back to wait until my number was called and then enter the building. That worked just fine. The young man that waited on me was efficient funny and nice. I'm giving four stars because the lady who was checking in everyone Often let her mask drift below her nose. If we all have to wear a mask, we all have to wear a mask properly.

I am one of those people who like going to the BMV. This location is convenient and is located in…read morean old strip mall in South Columbus off US 23. I received my auto plate renewal and needed new tags. You can do it by mail, kiosks around town, or in person. I decided to go in person and get it done now and out of the way. I checked in online and reserved a spot and when I arrived I confirmed on the phone I was here. Took about 20 mins and paid by check as there is an additional fee to pay by card. Pretty easy experience but the inside looks a little run down but serves its purpose. Make sure not to mix up the Ohio BMV License Agency with the title Franklin County Clerk of Courts Auto Title Office South. Both are located in the same plaza.

I've had to visit this specific BMV location twice now and honestly, both experiences have been a…read morebreeze. When I came earlier this week I actually left work to destress and get my mind off things and headed here instead. Yeah I know, I probably sound crazy saying that. However, it did do the trick. Pro tip - Come during non-rush hours. Like between the Hours of 10am-3PM. That will prevent you from having to wait in longer lines. Other than the establishment itself being really outdated, I have no complaints. Their website had a lot of information on it and when I called the main number before arriving, the gentleman that answered the phone was able to easily direct me to this location. The staff members were all amazing (Shout out to Jamie) as they were friendly and timely. As you can imagine they don't always get to work with the most pleasant of people and they were working their butts off while I was there. I got my car registration and a new ID for just under $100 and wasn't there for more than 40 minutes. This is nothing compared to my terrible experiences living in Chicago. In this particular case, the grass was definitely greener.

I came in today to renew my drivers license today. The wait wasn't too long at all. The people who…read morework there are amazing!!! They are so nice yet professional. The BMV is not my favorite place to go but this business is terrific!

Super inefficient system in place to handle all the people trying to deal with car and title…read moreissues. Counter service people are overwhelmed and it seemed not trained very well. This is a privately owned enterprise, I think they need to up their jams. Plan on an hour to accomplish what you need.

I was pleasantly surprised by the efficiency of this License Agency. I arrived prior to it opening…read moreso that I could get in and out quick. Once they opened, I was in and out within 20 minutes (even with the 20 people in front of me) A few tips: - There is now an online check-in process. This is quicker than waiting in line. - The website will only allow you to check in when the agency/BMV is open. - The website is: https://ohiobmvappt.cxmflow.com - You can wait in your car (or in line) and refresh the website once the location opens, click on the service you need, enter your information, and then you will be provided a number. Once your number is called, you can go inside and go to the window # they tell you. - I ended up getting in before some people who were waiting in line before me because I had checked in online.

I went there today to get handicap permit. The waiting time was 42 minutes when I came in. I waited…read moreover an hour to get the permit. Employees there are very slow. One employee was constantly looking for something. The average age of employees is probably 65. No name tags . The system which is supposed to call numbers was not working for while and no one informed the full room of waiting people what is going on! Numbers on the screen are so little that I doubt the older person can see anything. This place should be reevaluated.

My car registration was about to expire... Now, I'm not one who likes to stand in a long line with…read morea bunch of irritated customers and then deal with some stressed out employees, so I decided to use the Ohio BMV Express inside the Kroger on the corner of Stringtown Road and Home Road. It's super easy guys. It's a kiosk that you sign into with your license plate number and Social Security number and then pay with a credit card. You'll go through about a dozen or so screens which takes about 7 or 8 minutes in total. Once the kiosk has all your info and payment, it'll print out your new registration and license sticker and you're on your way. A user friendly government service? That's worth 5 Stars And Here's A Little Tip For You: ** Chances are that no one else is using the kiosk so no waiting. ** There are multiple locations throughout Ohio. ** Go to https://ohiobmvexpress.com/map to find the closest location or to get some more detailed information.

The Gahanna location is superior - you know what makes it that way? MS BEV!! I was so nervous going…read morein and she made me feel comfortable, was very friendly and helpful and got me through quickly. I will definitely come back to Bev; she made me whole week.

Terrible experience. The wait time is also over an hour and half. The staff are more occupied at…read morecracking jokes then service. Staff will often leave to shop at the local dollar tree before they start taking numbers. Avoid this place if you want faster service

Absolutely unacceptable experience at the BMV. I waited over 3 hours just to be helped, and to make…read morethings worse, they had the restrooms closed with a sign blaming the public for "losing the privilege" due to cleanliness. Seriously? If you're going to make people sit there for hours, the least you can do is provide a restroom. Now let me tell you about Rachel--a loud, rude staff member who clearly thinks she's above everyone else. She spent more time chatting on the phone than helping people, while the rest of us sat there wasting our day. Her unprofessionalism is off the charts, and her attitude doesn't make the wait go any faster. If the goal was to show the public how little you value their time and comfort, mission accomplished. This place needs a serious overhaul in both service and basic human decency. I would give it a 0 if it would let me!!!!

Overall customer service the way people are checked in. This has to be one of the slowest running…read moreBMVs in Columbus a lot going on seems like no organization. The system definitely needs improvement.

Call me crazy, but this is probably the best experience I've had at a BMV. They don't bill you for…read morethe driving test, only the temp permit if you pass. So if you fail, you don't need to worry about paying. The people behind the counter are very non judgemental of your situation and very patient. Only critique is the strong detergent smell when I walked in, so I was a bit wheezy.

I came to the BMV to get a tag for my vehicle. I was giving a number to wait and be called.But…read moreinstead they called a higher number skipping mine. And when told her about it The Worker Betsy said sorry we are closing now.Come back tomorrow. Very Rude.This happened at 990 Morse Road Location.

Smooth operation. It was very crowded when I went. I almost turned around and left. Glad I didn't…read more Wait time was minimal and they actually knew what they were doing here. Very unusual for a government agency.

Customer service is lacking. I printed my name on the wrong line of the title of the car I sold my…read moreneighbor. I one-lined, initialed, and dated the correction. (I didn't realize that was a no-go). When my neighbor went to get this title transferred (after waiting 45 minutes) the heavy-set redheaded clerk said they wouldn't touch that title and told him not to come back. They could have provided an addendum form like they did for him at the county title bureau but I guess she couldn't be bothered. Also, while standing in line, we observed her hanging up on a phone customer who wanted information but asked her for a minute while he got a pen. She said "can you believe that? he wanted info and wasn't ready to writer it down!" Wow, if you hate your job that much, go somewhere else to work and do everyone a favor.