I had to renew my Driver's License that's due to expire on my birthday next month, and I put it off…read moreas a chore that I did not want to do. I've had bad experiences with rude BMV workers in the past, and so I begrudgingly went in to wait my turn to be abused. Man, was I pleasantly surprised! I was the fifth person in line, but it moved quickly because they had a staff member at each counter station. The clerk that waited on me (Allie) was so nice, and she and I were laughing about the process and the questions she had to ask: I wanted to change my hair color from brown to silver (it's actually both colors), but the only choices offered were either 'gray' or 'white.' Allie then said, 'but an option for eye color is 'pink!' My photo was predictably horrible...but that's on me and not their fault. It took just a couple of minutes to get my brand new 'mug shot,' and I was out the door. I imagine that their jobs are soul-crushingly boring, processing the same paperwork hour after hour day after day, but Allie made my visit pleasant rather than agonizing. It was my first time doing business at this location, but it is now the only BMV that I'll go to in the future.

Worst DMV I have ever been to. I was there at noon, and I've been waiting for 3 hours for a written…read moretest. There has to be a better way of running things Gunther. What a shame ...

So, just a heads up, this is NOT a testing center. They can only give you a refer to a testing…read morecenter. At least the staff here are pretty nice though.

3 different people told me what documents I need for a real ID and THEY ARE STILL WRONG. Go to…read moreanother dmv to save yourself the hassle!!!

Absolutely unacceptable experience at the BMV. I waited over 3 hours just to be helped, and to make…read morethings worse, they had the restrooms closed with a sign blaming the public for "losing the privilege" due to cleanliness. Seriously? If you're going to make people sit there for hours, the least you can do is provide a restroom. Now let me tell you about Rachel--a loud, rude staff member who clearly thinks she's above everyone else. She spent more time chatting on the phone than helping people, while the rest of us sat there wasting our day. Her unprofessionalism is off the charts, and her attitude doesn't make the wait go any faster. If the goal was to show the public how little you value their time and comfort, mission accomplished. This place needs a serious overhaul in both service and basic human decency. I would give it a 0 if it would let me!!!!

Overall customer service the way people are checked in. This has to be one of the slowest running…read moreBMVs in Columbus a lot going on seems like no organization. The system definitely needs improvement.

3years ago, I wanted to get real id added to my driver's licence. I took in my original birth…read morecertificate and 2 proof of address. They refused my birth certificate because it was issued by the hospital, complete with my hands and feet prints, and said they could only accept a state issued certificate. $70 later, I had a new certificate. Now, 3 years later, I again arrive to the DMV with my birth certificate in hand. They accepted it, but I did not have proof of address as they did not ask for it last time! They provided a list of accepted items. One included a W-2 another was a tax return, either federal or state! As luck would have it, I had picked them up earlier at H&R Block. I left to go get them. I had to register again but luckily they still had my completed forms. Another 15 minute wait and I was called back up to the same clerk. She said she could not accept the W-2 as it was a copy. She said they scan the documents and can't scan copies. I said if you submit a scanned copy it is no longer an original. If the W-2 isn't good enough, feel free to chose with of the tax returns. Again she refused, even though they were on the list of accepted documents!!!! She said they were not the original forms. I file electronically, even if I hand wrote the forms, I would not have the originals as they would have been mailed to the irs! Again, I am turned away. I went home and picked up my W-2 and found in my mailbox a postcard from the BMV stating my licence had expired. Turns out a postcard from the BMV was also on their acceptable forms of it list. So off I go for the 3rd time in the day. I got a different agent this time. Took 5 minutes before she asked to verify why I was there today when I told her I wanted to renew my drivers license with the real id, she informed me the form, which had already been accepted twice so far today mind you, was not completed correctly and to redo it! It is now past 3 pm. I arrived the first time at 1. As soon as she saw the BMV postcard she immediately processed everything, accepted payment and took my picture then sent me on my way. I understand my part in this long drawn out day for not having the utility bill most often presented to the DMV, however, all my utilities are paid electronically and they said they needed an ORIGINAL bill not a copy. No matter what you do, you're screwed. I know they take a lot of crap from the public in general, but perhaps if they followed their own rules and accepted the proof of address on their own list the would far less unhappy customers who are getting frustrated and angry! Smiling at your customers would be an added bonus. Never again.

I checked in on line at home. That saved me an hour waiting at the bmv…read more Their text messsges were clear and easy to follow. When I arrived in the parking lot I texted the word here and they texted back to wait until my number was called and then enter the building. That worked just fine. The young man that waited on me was efficient funny and nice. I'm giving four stars because the lady who was checking in everyone Often let her mask drift below her nose. If we all have to wear a mask, we all have to wear a mask properly.

Not bad for the BMV, all in all…read more Wanted an ID for Kid K. You need to bring a fair amount of paperwork, plus the kid. Checked in online, easy and efficient. Tell them when you get there, they text you to wait in the car and then when to come in. When I started it said the wait was 45 minutes; total was probably a little less than that, so don't check in super early. Waited inside for 15 or so after they texted to come in. Clerk was friendly and patient. Pretty much like getting a license: some questions, you sign and the kid signs, then gets a picture. A week or two later it will come in the mail. Not bad, and not a horrible wait or experience as far as these things go.

My favorite location in Columbus! It was time to renew my driver's license. I checked in online…read moreand drove up from downtown (15-17 mins). I chose to go here as I always have a good experience at this location. Tags and registration I am not so picky about but for drivers licenses, this is the place to go based on my N/S/E and downtown BMV experiences. As I pulled in the plaza, I confirmed on the phone and walked in. As I was walking in the door my number was called. The longest part was the eye exam and complementing the documents. Friendly agent. No issues with the task and picture was taken with a backdrop and not some web cam on the counter. I was in and out in 15 mins or less. Your times may very but it's a sold choice for the Ohio BMV in Franklin County. BMV location - Franklin County DR #2586 is located at 112 Dillmont Dr., Columbus, Ohio off US-23 North in a nice strip mall plaza above I-270 (outer-belt) and near Lazelle Rd. This location has also been known as the Worthington License Agency though it's above Worthington and probably closer to Lewis Center. All kinds of food options in the area and close to Polaris if you want to grab some food and do some shopping too.

Transferred Driver's License and Car Title, issued compliant Real ID. No issues, no delays,…read moreprofessional and polite service! Recommendation: if you can avoid Saturdays, they are really busy...

This review is for the DMV, Rt23, Delaware, OH…read more I want to congratulate the clerks at this DMV.. Over the past couple of days we had to renew our drivers licenses and renew our license plate tags for 2203 - two separate visits... We could not have been more impressed with the staff, their clear guidance and especially their attitude.. Over the top! We were served in a very short time on both visits and enjoyed the impressive attitudes of both clerks that handled our transactions... Keep up the good work and congratulate the departments manager - job well done....

So polite and pretty fast. There's nothing I appreciate more than genuinely friendly customer…read moreservice. I got there at 11:07 and my license was renewed and done with by 11:30. Dottie was a sweetie pie! She was considerate and didn't hold back on the smiles. I'm only coming back here to get anything else done.

I tried to go twice, once on a week day and once on a Saturday to find people waiting outside it…read morewas so full in there. I woke up bright and early the next week and went at their opening time and managed to be a the front of the line, but even then the waiting room filled up behind me. I thought my service was fast and friendly but it seems like this location is always packed and feel for the staff that is likely running nonstop from the minute they open their doors. The county needs to set up another location nearby to help alleviate the backup here because I don't foresee anyone being seen for at least 30 minutes if you come anytime in the afternoon. Your best bet is to come at open time if you can't wait that long.

When I went in to renew my license, I got waited very quickly the gentleman who helped me was very…read morepolite and patient. I'm 76 years old , and I appreciated his help.

During this time of pandemic, these people are keeping their cool and processing us in a timely…read morematter. My visit wasn't even 20 minutes. As long as you have what is needed, come prepared Thank you

Call me crazy, but this is probably the best experience I've had at a BMV. They don't bill you for…read morethe driving test, only the temp permit if you pass. So if you fail, you don't need to worry about paying. The people behind the counter are very non judgemental of your situation and very patient. Only critique is the strong detergent smell when I walked in, so I was a bit wheezy.

I came to get a license plate with title issued under my name and they start asking for documents…read moreinnecesary nothing to do with the title or the car and then make me wait for 48 minutes because was waiting for the manager say if the can do there work or not.

I'm glad we have a Yelp! so we can draw attention to our small businesses. I just got in my car…read morefrom conducting business here and was so pleased with everything I wanted to make sure I submitted this review before I got distracted. I've been here before but I think management may have changed since the last time I was here. Regardless, these folks are excellent. This UPS Store has all of the positive attributes you look for: centrally located, friendly, efficient, patient, helpful, and, surprisingly, quick. They were well staffed and, I'm happy to report, everyone both behind the counter as well as the customers were wearing face masks! I would love to write a longer review, but what more is there to say? Ooh! A couple of more things: This may not be the closest UPS Store to where you are but I would definitely recommend you consider them. I mentioned the location is great but forgot to point out there is plenty of parking. It is located right off a major road in Hilliard with traffic lights on two sides of the shopping center. (I know, that probably seems like a silly thing to mention, but it really makes getting in and out much easier and, if you are like some people that I know and love, you'll feel much more comfortable driving in and out at a light rather than having to time your exit across a few lanes.) Plus there are a lot of other great businesses around including a Kroger, Arby's, a sub shop, a Chinese restaurant, and, at the end, a motor vehicle and driver license bureau so can kill (more than!) two birds with one stone. :-)

I didn't feel welcome, dropping packages here. I was met with brusque service, it was not…read moreforthcoming and accommodating. Once the packages were submitted and accepted, things smoothed out. Compared to other locations, I would revisit the training curriculum here in regards to customer service.