Despite the incredibly long wait, even with online advance check-in, I am giving them grace for how well they weathered the rush as we are slowly emerging from all that Covid impacted. The online check - in method not only saves you time but also provides you with continuous updates on your place in line. Once I made it through the line I was warmly greeted by a staff person who reviewed all of my needed documentation and assisted me in efficient & friendly fashion. read more

Monday 8am and BMV lady already in bad mood. They also have 2020 Covid era plexiglass barrier and they "low talk" so in a noisy lobby you hear all the people in line behind you but can't hear the BMV employees...need voice hole cut in plexiglass at each station and better attitude on staff. read more

So, just a heads up, this is NOT a testing center. They can only give you a refer to a testing center. At least the staff here are pretty nice though. read more

3 different people told me what documents I need for a real ID and THEY ARE STILL WRONG. Go to another dmv to save yourself the hassle!!!

Wow, that was the easiest BMV experience I've ever had. I arrived on a Monday morning around 9:30 to get a new ID because I had lost mine. I made sure to bring all the required paperwork and when I got there the line wasn't too long and moved somewhat quickly. Fun fact - did you know you can check yourself in online to avoid a wait? Now ya know! Anyhoo, the staff was friendly and worked swiftly to get people in and out. I was there maybe 30ish minutes from the moment I walked in to the moment I walked out, which was impressive. Other BMVs I've gone to would take double the amount of time. It only cost me $23 to get a new ID, which was also a surprise to me, not too bad. Overall, I will definitely be coming to this BMV moving forward. It was a breeze. read more

I went to get my state id they are so professional great help got my picture taken they mailed my id their staffs all great their great for communties read more

I've been to this particular BMV many times over the years. I have almost always encountered very good customer service, witnessing only an occasional eye brow raising incident. Thats to be expected when dealing with all kinds of people needing government services. So while during our most recent visit we did encounter problems in paperwork not being processed correctly on their end, we kind of shrugged it off as being "one of those things". It was especially tolerable because the clerk, Monica, and a supervisor really worked to get the matter resolved & sincerely apologized for our inconviences. It really helps this location is situated near one of best bakeries in town. *\0/* Highly recommend, you use on line check in. It's convient & efficient. Saves time. Employees & customers wore masks, or didn't. Seems to be at each individuals choosing. read more

I was in and out transferring my plates in 30 mins on a Saturday! The woman at the front door is so gracious and helpful..Darlene was amazing! She saved me a lot of money and was in the best of spirits..again..on a Saturday! Thank you Darlene I appreciate you a tremendous amount! read more

This is a typical Bureau of motor vehicles location, although I will give away my secret knowledge that the staff are fairly efficient here, which makes the line move pretty quick compared to some other motor vehicle locations I've visited in the past. Close to Route 315 so it's easy to get here from the highway. read more

BMV - Departments of Motor Vehicles Near Me - Columbus, Ohio

Checked in and waited in line. People are social distancing and wearing masks . Eye test was sanitized by my agent. Very friendly and very helpful and very knowledgeable. Process was quick amd easy and I would have to say this staff was the nicest here in the Columbus area ! read more

BMV - On the left side of the road in the strip mall next to Staples - Departments of Motor Vehicles Near Me - Columbus, Ohio

Before I went to the Kenny Rd. BMV office, I tried to renew my driver's license online. I was unable to complete that due to my age and the need for the eye test portion of the renewal. I did check in online before going but I don't know how much that speeded the procedure other than giving me a lower call number which essentially secured my place in line. After arriving at the office, I checked in again, was given a form to fill out and took a seat. I busied myself while waiting by reading a book on my phone. When my number was called, things went quickly. I handed over the form and my current license, answered a couple of questions and took the eye test. Since I passed that, the only other things left to do were payment (they take credit cards but there's a small additional service fee) and taking the photo. You get a paper license to use until your plastic one is mailed to you. I want to compliment Breda who processed my application. She was good humored and efficient. She made the whole process easy. In fact, it seemed that all the agents were pleasant and helpful to the patrons. read more

Very fast and friendly service. Every employee in there was actively helping people and very friendly. I signed up online and texted when I got there. I waited less than 2 minutes after checking in read more

I renewed my driver's license here and it was so simple and quick. Using the self serve check in at the location was a great addition to making it so simple. I loved that they had chairs for waiting to be helped. My wait time was less than 10 minutes. read more

This is the worst BMV I have ever been to. I watched a woman get discriminated against and yelled at so violently by one of the employees- Jonathan, that she walked out crying whilst the other employees stood by and watched as it seemed they too didn't want to get in Jonathan's way. It is incredibly sad knowing that she was not the only one who felt Jonathan's shitty day as it was taken out on 90% of the customers (and his coworkers, I'm sure) that he had to check in. I hope the next time I return he will have been let go permanently. I posted this review on Google as I hope that it gets the attention it deserves. read more

Worst bmv around. Go to any other. I had to leave after they wouldn't accept my documents the first time. So I gathered more and called beforehand to make sure they would accept them before I went back. I was assured on the phone that they would be accepted, so I go back and they turn me away yet again. They rejected official government documents. Because obviously, that makes sense. read more

Wow! For a government agency, I am completely and totally impressed. Taking my 96 year old mother to renew her expired State ID...we were greeted at the door and directed to an express service counter. The expired ID was no problem. Mom answered several questions, got her new photo and we were out of there in less than fifteen minutes! Very impressed! Great customer service read more

This BMV on Kenny Road is a joke. I got there at 8 o'clock And at least 10 people waiting outside. They said it be at least an hour wait. Come on Columbus you can do better than that for a state capital! I took my business to Morse road and got in and out in 20 minutes. Pretty poor for Kenny Rd., BMV in my book! read more

Google posted my review under the wrong person. I live in Columbus, OH not San Francisco, CA. My review is accurate - but google picked up a different user with my name. My review: This Kenny Road BMV location does not tell you that the 8 year license is not good once you reach age 65. The man ahead of me in line for his ID photo was not told either, but it came up in a conversation, and he was old enough that it matters. I renewed for the 4 year, since I wouldn't get full use of the eight year license. Also, they asked if I was required to wear glasses to drive, I quickly said yes not considering the term "required" would be an official restriction on my license and bring an up charge with it. I can drive without them as my distance vision is good, but my progressive lenses make my overall vision better for driving which is why I said yes. I cannot get through by phone to complain over the phone as their voice mail is full. Outside of these two complaints my wait time was modest and the process was well organized. read more

After waiting in line for about 3-4 hours, we got to the front and were told we needed more documentation to switch our Texas licenses to Ohio ones. When I tried to prep online before we went, this was not specified, so we showed up without everything we needed. Thankfully, there is an office supply store next door, and we were able to print off the extra documentation we needed and did not have to wait in line again. (two stars) But, the cherry on top of a long, horrible day: the BMV worker took my yellow vaccination booklet out of my passport and SHREDDED IT because he "didn't know what it was." I now have to shell out $30 for a replacement booklet. This requires contacting my travel clinic, CVS, and my doctor to fill it out again & get their signatures. UGH. read more

This is absolutely the best service. Each of the three people I dealt with for various reasons were friendly, considerate and patient. Congratulations on such a job well done. read more

I had a surprisingly pleasant visit to the this BMV a few weeks back. I purchased a new car and needed new plates and registration. Also, I still have my NY state license (never switched over) and thought I had to get a new driver's license as well. I was in and out in no time. The person behind the desk was very pleasant and informative. After I told him that I was moving back to New York in a few months, he also told me not to bother switching to a Ohio license at this point. There was also another person triaging people in line, making sure they had the proper paperwork and directing them to the correct desk. I'm glad I Yelped BMVs before heading out, as I definitely think this is one of the more efficient and friendlier locations. I was in and out in less than 20 minutes. Yelp pulls through again! read more

Times are tough during COVID. I can't imagine working at the BMV during a pandemic. Especially when you were closed for months. My license expired during the shut down. I had received an e-mail recently saying don't rush in to renew my license. So I waited about a month. I typically use the Kenny Road BMV location and other than one previous extremely long wait, they are usually pretty fast there. I reached out via live chat the day I was planning on going to make sure that I had everything I needed. What disappointed me, is the person on live chat never said that I could check in prior to arriving. What you need to do is go to bmv.ohio.gov and check in, that way you will not have to wait in line so long. I didn't know this, so when I pulled up to Kenny Road and saw a really long line outside, I just decided to skip going to this location this time. I did this interview solely so everyone would know about checking in online prior to arriving to your BMV location. Pass the info on. read more

BMV - Go to bmv.ohio.gov and check in prior to arriving, that way you will not have to wait in line so long - Departments of Motor Vehicles Near Me - Columbus, Ohio

Awful. Walked into this place about an hour ago and there were so many people in line there was barely enough room to stand at the end of the line. At that spot it was more like a group of people shoulder to shoulder. The wait had to be over two hours. If you enjoy that, this is your place. read more

Best Ohio BMV on Kenny Road! The wait was short & the process flowed smoothly. This is the one I will go to moving forward.

THIS BMV ROCKS! It is the only one I will go to for a few reasons: - very nice, caring employees (shout-out to Ashley for letting me go home, grab what I needed, come back & cut the line) - quick service at all hours of the day - easy to access from 315 I hopefully won't have to come back for awhile because who doesn't dread going to the BMV? BUT, this place makes your experience extremely tolerable. read more

This place is horrible. The sent me away with a license plate that expired the next day claiming that there was nothing they could do. These people don't care. read more

I came in Wednesday afternoon around 430 pm and it took me about 20 minutes to renew my license including a photo. I've stood in line longer at chipotle. Employees were friendly, very "to the point" and maximized the throughput of people. I appreciate that. read more

I recently moved here from out of state. We ended up having a very short window between moving here, and the tabs on our cars needing to be renewed. It was coming up quickly, so instead of doing it online, I drove to this place on a snowy day. I took my paperwork in, and hand it to the guy behind the counter. He fumbles around for a bit, and then explains that I don't need to re-register the cars, and that they won't expire for another year. I asked why I got renewal notices, and he told me that they send them out even if you don't need to renew. I was perplexed by this, but I had a hungry 10 year old with me, and other stops to make, so I left. Later in the afternoon, I sat down and looked at everything, and realized that he was totally wrong! He was looking at the wrong date on the forms. I went to another office on Cemetery Road in Hilliard, and got them registered the next day What they heck was THAT about? How could an employee at a place that does this stuff all day long make that huge an error? If I would have trusted this guy, and ended up getting pulled over and ticketed, do you think a judge would care to hear my sob story? I doubt it. I'm avoiding this place in the future. read more

Probably the best BMV desk in the State of Ohio. ---The line actually moves here because the clerks are efficient. -- They take decent picture too, so you look merely schizophrenic rather then a seven state serial killer. --They understand that the State is making us come here rather than vice versa, so they lost the normal bureaucratic monotone nastiness in favor of a nicer calm colorlessness. --They explain everything and are patient. --The place is clean and orderly. One downside. --They still don't take cards. Come on Ohio, get with the times. So come here for title, registration, ID, and other driving needs. read more

If I could give this place zero stars I would! The owner Megan is so rude and Unprofessional! My son has his passport but we are trying to get his state ID and she wouldn't take that or his SS number that is on IRS papers. He just turned 14 he doesn't have a job and she was asking for info about that. Save yourself a headache and go where they know what they are doing. Hayden Rd was friendly and not that far away. If you are reading this Megan go read up on your policies lol how can you be a owner of a BMV and not know the documentation you need???? He just turned 14 and only needed a State ID ‍ read more

This is the best BMV I've been to. Everyone I've had help has been for the most part been pleasant and the line moves very reasonably. Plus the neighborhood is quiet and not worried about parking here. Double check your voter registration, before you leave! Make sure you sign your paper work. I found out that mine was not completed when I had it done while I was renewing my DL. read more

Came here because of the great reviews after I lost my license. And they do not disappoint! So friendly and fast. They also had lots of signage to answer some possible questions before it's your turn. The cash it check only sign helped me because I didn't have my atm card. So before standing in line for ages, I went and got it. I dreaded the line, but it flew! Took less than 5 minutes to get through a full queue. I am impressed. Much better than any bmv experience I've had. read more

Surprisingly fast service on a busy weekday. I was out running errands and remembered that I needed a new drivers license in honor of my 13th consecutive 28th birthday. I ran a mental check of the rest of my week's schedule and realized that today was the only day I was going to be able to get it done. So, deep breath, I went to the BMV at lunch time on a weekday. Even though the line was about 10 people deep, the folks at the counter moved customers through quickly and efficiently and I was back out in the sidewalk with my freshly minted drivers license in about 15 minutes! Wow! I'm never going to be a frequent BMV customer, but I appreciate the staff's efficiency at this branch. See you guys for my 18th consecutive 28th birthday in 2020. read more

Didn't have to wait too long to get my new license. Also shout out to the clerk at window three for being so nice and recommending Asian Star buffet to me! read more

They must feed the employees here happy pills, because this is probably the best BMV in Ohio. Line moves fast, employees are pleasant and helpful, they actually take your picture when they say they're taking your picture so you don't look like a COMPLETE idiot in your picture. Thanks, UA BMV! read more

i went into the BMV on October 6th to apply for a new flight compliant ID. I had all of the accurate paperwork and was prepared. Because I am not a born citizen (I became a US citizen when I was 2 years old) they told me an additional security check had to be done by the Homeland Security and that it would take 5 days, tops. Kind of insulting and racist, but okay, whatever. I'm a citizen and am American. I have been raised here, went to school here, work here, all legally - im not worried about my status. I get wanting to be safe and needing to verify identities for flying, even though none of my documents were expired or copies so, that's alright. She punches holes in my old id, gives me a paper saying i may or may not have a new id coming in the mail and has a verification number on it. I keep checking on the status of this, and all it says is "in progress. if its in progress for 20 days, please call" I keep checking on its status, and it doesn't change. I have a flight on Nov. 18th so I'm getting nervous. Also, I don't have a valid ID anymore. I haven't had a valid ID now for almost a month. So...anything that uses a valid ID, I haven't been able to do or accomplish. 20 days pass, and I call customer service. They then tell me that my case hadn't been sent in to SAVE program until October 21st...2 weeks and a day after my initial visit! Which is ridiculous. And that I can check back in 20 more days. After my case was finally submitted, The SAVE check was completed in 5 days, and would have been done much earlier if THIS LOCATION HAD ACTUALLY SENT IN MY APPLICATION ON TIME INSTEAD OF WAITING. It has been one whole month as of tomorrow and I still don't have my new ID. when reaching out to customer service, they said it can take up to 28 days for it to be mailed now that I have been cleared and that it was "just purchased yesterday" even though I paid for it literally a month ago. I'm really disappointed that they waited so long to submit my case. If it had been submitted in a timely manner, I wouldnt have had to go a WHOLE MONTH without a valid ID and I would not be potentially missing my Nov 18th flight - which was non refundable, by the way. read more

Got in line on line and followed directions and zipped thru the process in the most efficient manner. Most pleased

I bought an out of state car..... This place was phenomenal! With my title, and VIN inspection... Just WOW! Super efficient and so nice! Everyone was just so great! Definitely go see them if you want done things the right way! They saved me so much time.. and the staff was AMAZING! I don't usually write reviews, but this was well deserved! FIVE PLUS stars!!! read more

Great service. I went on a Saturday morning 10 minutes before opening. There was a line of about 6 of us and one of the employees went one by one greeting us and checking to see how they could help us on our visit. I unfortunately did not have everything I need to renew my registration. If you have an out of state license you must bring in your social security card also. Luckily I live 2 minutes away, I came back and was finished by 8:10-8:15. read more

Efficient. Fast. Those are words that probably never match up with a BMV, but this one is an exception. I always go to this location and no matter what time of day I am in and out in less than 30 minutes. Recently I went back to get my license renewed and I filled out the paperwork, took the eye test, and retook my picture in less than 20 minutes. It was wondrous. And this location had a local reputation of being the quickest, so it hasn't been fluke visits by me. So if you don't believe me, ask around your fellow yelpers. read more