This is the only BMV station that actually have a live person that is very knowledgeable,that will answer the phone,keep up the good work

Amazingly efficient. The line was up to the door and still done in about 30 minutes. Very professional! Highly recommended.

I almost hate to leave this review to let out the secret that this may be the best BMV in central Ohio. A trip to the BMV is almost always a pain, but the Kenny road location works hard to make it as painless as possible. Their employees are on point, there are always enough of them for every window (even though they aren't windows), and they are fast, friendly and professional. Other bmvs could learn a lot about customer service from observing how hard they work here and what a great job they do. read more

Friendliest and fastest bmv year over year I have been coming to this location for years and absolutely enjoy it which is not something you normally say in association with the BMV. read more

This was the best BMV location I have visited. They were fast and friendly. I felt like the actually wanted to help me rather than give me a hard time. read more

I decided to visit this BMV after having a really bad experience at the one in Hilliard. I arrived at this location a little late in the afternoon during the week, so the place was quite busy. If you can, go early and you'll be done in a short time. This is a small BMV. So as you wait in line to be served, you will have an opportunity to see how other customers are treated by the staff, which is important to me as well. I was stunned. Like me, most people dread going to the BMV. Despite the fact that we are PAYING customers and have everything we need to quickly renew our tags, State ID, or DL, we anticipate being treated poorly by the often times sullen, impatient, and discourteous staff. Not at this location. If you are looking for a BMV that treats their customers with the respect that they deserve, you will want to visit this location, even if it's further away than you would like. The staff at this location are genuinely friendly, very professional, efficient, and extremely knowledgeable. They deal with individuals from all walks of life, and it is quite evident that they are well trained to understand and handle each person's situation, while maintaining an impressive level of courtesy, that I have never experienced at any other BMV I've been to in Ohio. The Customer Representative actually waved, gave a big smile, and said, "I can help you down here!" He actually took the time to ask how I was doing, before asking how he could help me. The reason I even bother to mention this is because, every other BMV I have been to, the best I've received is a very curt "Can I help you?" with plenty of attitude. Bottom line: I've been to 4 other BMVs prior to this one, and where customer service is concerned, the other 4 do not hold a candle to this one. While this location is far from where I live, I have no problem going back there again. read more

Worst bmv ever these guys are really slow , not covid slow jus plain slow. Try avoiding this bmv , my Wife stood in line at the 1 spot for close to an hour. Horrible bmv read more

Very friendly and efficient staff. Moved us through quickly. I had to renew my license plate and my driver's license today. I was in and out in under 15 minutes. read more

Fast BMV. But if you don't have an 100% idea of what your doing and you get a clerk named Dave, run. I sat in a decent size line for like 30 mins. Get up to him with questions about reinstatement and he basically sent me on my way with no help or guidance. Wasted trip because of a very unhelpful clerk. read more

Came in just before 1pm and I was in and out in under 5 minutes. A birthday miracle!! Always experienced great customer service and efficiency at this location, which is in a quiet, safe neighborhood. read more

I've never dealt with a DMV (Ohio is goofy and calls it a BMV, whatever) that was as fast and pleasant as this one. I came here when I moved to this state and got fingerprinted for a job (they worked around my badly injured thumb at the time) and they even prepared documents for me to pick up on another occasion so when I came in, I skipped the line, and the man saw me come in, called me right up, and gave me my paperwork. Never though I'd give a DMV 5 starts but this place knows what they're doing. read more

I went to Ohio BMV Deputy Registrar License Agency at Kenny center to renew my driver's license at around 3 pm on Apr. 25, 2018, and I have had the worst experience since I came to USA. This was my third time to visit this BMV agency. The first two times were enjoyable experiences and the waiting time was not that long. So I chose this place again. A female staff member named Bertha handled my case. I filled out my information in paper that she handed to me, including my full name, address, height, weight, hair and eye color, and signed my signature. I wrote clearly that my hair color is Black, and my eye color is Black. Then she started to input my information into the system. During this time, she looked at me twice, seriously and strangely, without saying anything. I wouldn't have known that she was actually checking my hair and eye color! After I took eye examination, she asked me to check information shown in the screen if it was correct and signed my name. Then I found out that she changed both my hair and eye color to brown. I told her that the information was wrong and my hair and eye color is black. Then she replied "No, I looked at you, and your hair color is brown, dark brown". The "dark" was extremely stressed in tone, and her attitude was arrogant and not polite. I said I am Asian Chinese, and I always think my hair color is black. Then I started to take out my cellphone to check online. She raised her voice and angrily asked me what I was doing. Then she said if I don't like it, she can change them. Then she started to make changes, and lowered her voice and murmured like "I know where you are from" using an impolite and unpleasant tone. I was upset but still controlled myself, said peacefully and firmly, "You should respect me". She still arrogantly replied "Really?" I was shocked by her response, then raised my voice and asked her back "You shouldn't respect customers?", then she replied "Yes, I just said really, nothing else". I was totally angry and asked loudly that "you discriminated (against) me, because I am Chinese?" She didn't look at me, but lowered her voice and said slowly "No." Then her supervisor might have overheard our conversation and showed up from the back office. I told her supervisor that this female staff member changed my information without my consent, and discriminated (against) me, and had been very rude to me. Her supervisor asked her to go to the back office, and then her supervisor apologized to me and continued to handle my case. During this time, Bertha still tried to come out of the back office and wanted to say or do something, but her supervisor stopped her and asked her to back off. Finally, I got my driver's license, but without Bertha's apologies. After that, I filed a complaint and have been waiting for an investigator to contact me. I understand sometimes people just have a bad mood. But this is not the case. Bertha's attitude towards me was beyond rude, and her behavior was beyond bad. And she is probably racist. She might think I am a young and weak international girl, and she can bully and mistreat me without any consequence. Well, she is wrong about that. She can be racist in her home and no one would care about her thinking. But at the workplace, she should watch her attitude, know how to do things nicely and how to communicate with people of all ethnicities. In my opinion, she certainly should get fired. There are a lot of smart and kind people out there. But if Ohio BMV still wants to keep her on, then make sure that she will never, ever, do this kind of thing to any customer in the future. I will not let this person or this kind of people ruin my good memories and experiences in USA. Like Micelle Obama said "when they go low, we go high". But I wish all the people who had similar experiences like me, or who might be mistreated because of race, sexuality or in any other style should stand out and speak up for themselves. Every small step we move forward will make the world better. read more

Such a pleasant & efficient place! I had to get a new license after getting married & changing my name. After a very poor customer experience with the social security office, I was not looking forward to this trip. I considered driving 20 minutes out of my way to the Gahanna BMV because they also rule. So happy to see Columbus has 2 BMVs filled with friendly employes helping people as quickly as possible. read more

This location is always my first choice for anything license/title related. The people are professional and friendly. Even if there's a line they keep things moving. And you will get a good license photo! What more could you want? read more

My husband and I had a great experience here. For a "DMV," the people who worked here were very friendly and actually looked us in the eye instead of rolling their eyes as we asked questions. They helped us through the entire process of getting new licenses and registering our cars. We were in and out of the facility within 30 minutes... which is fast when dealing with a DMV! We will return to this specific location every time we need to! read more

Mike was one of the rudest people I have seen. Shouted out to 40 people who have waited for over 2 hours their system is having issues and they might not be able to get what they came for. No apologies . They treat everyone coming in like they are an inconvenience. The only exception is Bertha, she was super friendly and explained everything in detail. She was great!!! read more

This is by far the most pleasant experience that I have had at a BMV. I've come here multiple times and have actually referred friends here. The employees are so friendly! read more

My experience with this branch have been pleasant. A couple times when I came in on Saturday morning, there was someone at the beginning of the line who asks the service I need and made sure that I had all the documents needed to get the service processed at the counter. That was very helpful because if I forgot something then I can just leave to get the missing documents instead of spending time waiting on the line and later on could not get my service processed because I miss something. read more

Always packed. However the people behind the counter always receive you with a smile and are super helpful. I used to come here when I lived like 2 blocks away and now I live in downtown and still drive up. I've never had any issues in this bmv. Good job guys!! read more

Don't do a lot of reviews but just had to comment on this experience. we were there to renew our driver license for the new one with federal ID. We were greeted at the door by a very pleasant and knowledgeable employee. Because we had done our homework we had all the required documentation. We were given a number and asked to take a seat. Well we hit at the right time. We were call before we even took a seat. Erika asked about our docs and when she realized we had all in order she let us fill out the form right there. She actually processed both my wife and myself at the same time. Unfairly I have come to expect long lines and less than pleasant attitudes. I am so happy to say that was far from the case here. Erika was not only extremely competent but had a engaging friendly disposition. We think they are lucky to have her working for them. She even put a personal sticky note on our finished paperwork. In and out in record time with a smile can you ask for anything more. read more

This office goes against all the bad things you hear about BMVs. Even if you go on their busiest day at peak hours, they will get you through that line very quick. Everyone who works there is friendly. Really impressive. A tip, however: Don't go there on a Saturday during flu season if you can avoid it. It's a small office and you will get coughed on no matter what you do. read more

A friendly and efficient staff (unlike the BMV in Hillard). My only complaint doesn't involve the business, but the individuals (customers) that arrived that day without the documentation needed to process their request. Another who didn't have an interpreter. read more

Such a great secret I almost hate to post about it- I don't want everyone finding out about it and creating long lines for when I go in, lol. But really these folks are efficient, pleasant, and it's always a speedy process in and out. It has to get pretty old doing what they do all day every day, but they manage to do it with a smile. read more

Probably the best BMV I've ever been to. I wouldn't say the staff there is friendly, but they are definitely efficient. Exactly what you want from a place like this. It's a pretty small building, not much room for a lot of people to stand. They do have a nice selection of license plate frames, from colleges to sports teams. And there is an ATM inside, just in case you forget your checkbook or cash. Be careful on which days and what time you try to go, I tried going on a Saturday about an hour before they closed and the line was out the door. But overall, if you need to get your tags or license renewed, this is a great place to do it. read more

Yesterday, I was there twice. I found the supervisor, Neal, one of the most arrogant, condescending people I've ever met. He flat out didn't listen to me and then told me that I "mis-remembered" what I said. I ended up having to leave the second time in order to avoid creating an even bigger scene. I'd rather drive to Cleveland than return to this place. read more

So I think it's fair to say everyone hates going to the BMV. It ruins your birthday or you are like me and remember 3 months later your tags are expired..whoops! It was the boyfriends turn to get new tags so we went on a Saturday morning around 9 or 10. Line was medium size but went really quickly! I think we may have been inside for 15-20 minutes tops. The guy helping us was really friendly which I was NOT expecting. If you need to go to the BMV definitely go to this location! read more

Thanks kindly all for the good reviews for Kenny Road BMV. I have "for the last time" gone to Hayden Road BMV as workers seem downright annoyed to serve the paying customers. Seems strange to me - guess job security is pretty good. read more