Happened to be nearby and needed a few books. Easy to get to, though watch the turn- you go in…read moresouth of the building, there's a one-way exit just north of the library, and no way to get in through the mall. Beautiful new building, lots of glass. Open and bright inside. Large children's area. I didn't see the other areas, because I have a kid... K found what she wanted, admired the fish tank, played in the play areas. Very pleasant all around. We are lucky to have a great library system in Franklin County, often rated one of the best in the nation, with many branches, which are being upgraded regularly. Great staff, large selection, easy to reserve. Not to mention the programs and events and electronic offerings. Honestly, one of the centers of the community and a driver of excellence.

All I can say about the new library is WOW. Definitely a destination place. I always supported…read morelibrary levies because of how they meet the needs of our diverse community. But this new library is incredible. I especially like all the "New Book" areas. Tons of spots for your little ones, your teens or maybe you just want to sit and relax and plug in or unplug. Inside, you would have no idea you are on busy Brice Road. Lots of parking, love the landscaping. We need more than 5 stars.

I have a friend who works here, she's a bundle of joy, wrapped in a blanket of positivity, so if…read moreyou deal with Katie, you're chances of leaving with a smile are looking good. Really, though, all the ladies I've dealt with have been polite and friendly. Easy to talk with, happy to clarify anything. The waiting area is a decent size. Be sure and pull a number to the left, when you walk in.

Surprisingly the wait time wasn't too bad (we arrived 1:30 on a Monday). Got seen within 15 minutes…read moreof arriving, and the name change process only took about 5 minutes with the marriage license.

No one can ever answer the questions we ask. The hold times are EXTREMELY long no matter when you…read morecall. They take way too long to make decisions that effect your future.

The best advice is to sign up online for a spot in line…read more It's a small place with limited seating. There is a hallway when you enter. Usually, people are standing in the hallway waiting. Inside are two kiosks. If you already signed up online, you'll still need to go to the kiosk and check in. If it's full, you'll be asked to wait in your car. We went several times, and wait times got worse while we were there, sometimes lasting at least an hour. By using the online feature, we probably only waited ten minutes. Overall, the workers were nice and seemed to be understanding of the wait times and tried to be helpful.

Space is very small. Time seems lengthy enough, but the concern today was about an African American…read moremedium-dark female who wore braces and the compassion of an itsy fly. I felt she was loud and rude when she spoke:" This doesn't look like a title to me." The proper thing she should have said was good morning, as we did to her. I can tell this is a job, not a career move for her, and with that attitude. She spoke with such arrogance; I wanted to yoke her little tale back to reality. I can tell she was not home-trained, or she is failing her parents. The fact that she kisses her mother with that same filthy, loud mouth. As if we bothered her. She needs to be behind the scenes, sweeping floors. She is not a people person. For God's sake, she picked a job where you deal with the public; we were polite in every way. She treats people like a number.

A beautiful facility operated by people who don't seem to care if you use it or not. Not friendly…read moreor welcoming at all. Restrictive outdoor pool schedule makes it tough for people with limited mobility to get in. Somebody needs a wake up call here.

I've been a member of the YMCA since September and there's a few things lacking:…read more 1. If there are holiday hours the app isn't updated in a timely manner. For example, hours are 10-2 for MLK day but there are still classes until 7:45 pm and I can see that people signed up. When I called and asked the Y staff member said "the person that does the schedule isn't here and hopefully he does it tomorrow." 2. Headsets aren't functioning all the time so instructor is trying to scream over sidetrack. 3. Some morning classes aren't offered in the evenings so this isn't fair for folks that work during the day. (Pure Strength and Y Stretch). I'm giving a 3 vs a 2 because I enjoy the instructors but the Y has a lot of improving to do.

Okay so first off I am a 19 year old just starting to figure out how to do everything with my…read moreinsurance and to be honest this place isn't as bad and scary as it seems. The workers there do seem to actually be nice and somewhat trying to help explain what you need to do but I've only gone here twice so far by myself. Also the best times to go are Monday or Sunday at around 8am-10am, I've never had to wait in a line for the downstairs part and for the upstairs part I've only had to wait 45minutes while sitting.

These people are not there to help you, they are there to see how many they can send home dejected…read moreand disappointed (like the same as the title office or BMV) There must be bonus for how many persons they can bully and humiliated. This is their only skill set, instead of helping find a way to get ​things approved. They must find a way to send you home without a hope of relief. They are the scum of the earth, there is a special place in Hell for them, next to Nazis and pedophiles. It sickens me that my tax dollars went to their pockets. I challenge you to find one person, just one person that had a pleasant meeting with any of them. Professional bureaucrats that suck the life out a community of good citizens. Pray to God that you never have to deal with them. Pure evil that goes out thier way to make you suffer as much they can influence and make your life worse.

I went on a Wednesday evening and it was pretty busy. Upon entering, you walk upstairs or can take…read morethe elevator to the library and meeting room. I think it was designed this way due to historical flooding in Franklinton. It's a cute little library with lots of computers for gaming and studying. Librarians were friendly and helped me check out books without having my library card on me. They also appear to have lots of great programming/classes for English as a second language and kids and teens after school. The main branch is not too far away, but if you are in the neighborhood and want a quiet place to work or take in a book, it's a great option.

The library staff is SOOO NICE!! I appreciate their kindness! The place was clean and they helped…read moreme with anything I needed help with!

Very friendly staff here and helpful…read more This is the place for obtaining certified birth and death records and help with things related to them. Spacious counter, ample free parking, and (at least when I was there) no line to wait in. Some documents & services can be obtained "while you wait, while others may involve a processing time of several days.

I ordered a death certificate for my sister which I promptly received (less than 3 weeks) to find…read moreout the social security number was redacted. We are trying to retrieve some unclaimed money from my dad who passed away. Ohio is requesting her social security number to be on the death certificate. Why would they not have the fact that a persons social security number doesn't get put on a certificate for 5 years? and why wouldn't it be on there in the first place? They aren't coming back to life. Then when I tried to get this done the agent hung up on me because I told her the county I am in wants me to pay for another certificate to get this done and I wanted a refund that I shouldn't have to pay for it twice. What is wrong with this picture?

It was holiday time and I expected a crowd (trying to stand 6' apart with our masks on). The line…read moreto the counter was LONG. And, of course, there was only one person working. I had planned ahead to use the self-serve machine and brought everything I needed to package my gifts. I found the priority envelope/boxes, made sure no one else was standing in line for the machine (there was no one else) and stood 6+' away from the lady currently using it. I was next in line. BOOYAH! But, when the lady finished the transaction she was working on, she put the envelope on top of the pile she had to the bottom, and started on the next one. She proceeded to individually type in the addresses and figure postage for each envelope in the pile. The envelopes were generally not bigger than a standard size piece of mail - requiring a standard stamp. but then I realized the lady possibly for foreign born or descended and surmised she was sending international mail. Regardless, I could not believe she had to gall to stand there and dominate the machine while others waited (a person or 2 had queued up behind me). I started to wonder if I would have been better of getting in the other line. At least IT WAS MOVING. At some point, the lady realized she was holding up the line that had formed. She made a mistake and cursed - and moved on to the next envelope. After what seemed like way too long (15 minutes+), she totalled out her purchases and began to move away from the machine. BUT - she then dropped everything on the floor and took forever to pick things up. She finally vacated the machine and I had room to step up and quickly work through my ONE transaction. I was done in the less than 3 minutes. She had moved to the end of the line and was about ready to drop everything again. I had a wonderful plan to get in and out quickly. BUT I did not foresee this lady monopolizing the self-serve machine. I survived that little frustration. But now I'm wondering whatever happened to my package. It has yet to be acknowledged by the recipient - so I'm thinking it has not arrived yet. That would only be 6 days late (and counting) . . .

ALWAYS SLOW and POOR service. Bad attitude too. Parking is always a problem. Why can't they be…read morebetter?