Dre and his staff were so attentive and communicated tremendously. I thought I needed a coolant…read moreflush along with an oil change. Dre came to me before they started the process and said the coolant flush was not needed. He was very upfront and walked me through why it wasn't needed. I greatly appreciate the speediness of services and the money I saved by Dre being upfront! Also, be sure to check their website for a $10-$15 off coupon for your type of oil change.

The two gentlemen that helped us were so sweet and very diligent. Great experience all around!!read more

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

I went here last Saturday to get an oil change and had a great experience. The guys were able to…read moreget me an immediately. And once I was in, I loved how thorough they were checking my car for things outside of an oil change (for example my lights). The young man helping me was kind and clear in his instructions. Also in letting me know more about my car. It was a smooth oil change, and the price was good. I would definitely come back.

Wonderful experience here. Felt like the entire team was taking care of me and my car - nobody was…read moreoverbearing but everybody was extremely friendly and professional. Greg did a wonderful job talking me through every single step of the process - what they were doing, why they suggested it, when it would need to get done, etc. He did not try to sell me anything unnecessary, rather he talked me through why x,y,z was important for the maintenance of my car. Great guys and Greg deserves a special shout out. 10/10 would recommend!

3rd time here...each time was a issue...they ran out of oil this time....crazy...I can't believe…read morethis....WEAK!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cincinnati.

I have nothing but positive things to say about this shop. The people who work there are honest and…read moreonly fix what needs fixing. They explain in detail what the problems are and provide updates, etc promptly. I highly recommend Cobb's for any automotive issues..

Cobb's car care did a great job with helping me in a pinch. The staff was super nice and completed…read morethe work fast. Reasonably priced too

I love the convenience of Valvoline- The line is always long…read morebut it moves quickly They do a thorough job- Look online because there is a ALWAYS a coupon-

This Valvoline is close to my work so makes it super convenient for me…read more I have been here approximately 4xs now for an oil change. The people are super friendly and exactly the reason I keep returning. They aren't pushy with other services that may be needed on your vehicle. I would say the price is comparable to competitors.

Got an oil change here and the car had to go to the shop immediately after. They added way too much…read moreoil to the point that it caused the car to barely make it 5 min home. Will never be returning if they can't even do a basic oil change without causing damage.

It's okay for what it is. I am always annoyed that they are trying to sell services. I understand…read morethat's how they make commission. But for this reason I only bring my car in when I don't have another choice. It's nice that I can see what the difference is in the 3 types of oil changes and why they're more expensive.

Wish I could leave zero stars…read more.. DO NOT BRING YOUR VEHICLE HERE. What should have been a routine oil change turned into a complete nightmare. Valvoline damaged my brother's car during a standard oil change, leaving him without transportation right before he needed to leave for an internship. We made it known from the beginning that he needed his car for transportation, and they assured us they would make it right. While they did provide a rental car initially, they are now demanding it be returned even though the entire situation was caused by their mistake. My brother is currently in Minnesota for his internship, and instead of making things right, Valvoline has refused to either ship his repaired vehicle to him or extend the rental until he has access to his car. They're expecting him to deal with the consequences of a problem they created! A simple oil change should never result in a damaged vehicle, weeks of inconvenience, and a customer being stranded hundreds of miles from home. The lack of accountability and customer service throughout this process has been incredibly frustrating. Please save yourself the headache and take your vehicle somewhere else!

BEWARE!!!! Just went to get our oil change and what a nightmare! First I am not one to complain…read moreor do a bad review as a business owner myself I know the importance of customer satisfaction and business reputation After taking the oil out of vehicle we sat for approximately 20 minutes while they tried to take the oil filter off. After numerous attempts they couldn't remove filter. The manager came and said they were going to refund us our oil change because they had already charged us. I said that's fine but I explained I noticed they extracted the oil and didn't see them refill. He assured me they did and he yelled for them to close it up and open bay. A tech came over checked the oil dip stick twice and then proceeded to put the oil stick in and close the hood for me to leave. It felt wrong. I honked and asked him to show me the stick. He proceeded to open the hood take the stick out 3 times then lay it on the truck and call for a manager. By this time I am out of my truck because I still hadn't see the stick. Manager came over and I explained. I was getting ready to be waved out of the bay and go on my merry way with NO oil. He got combative and argumentative claiming that they were not letting us leave that is why the hood was up. I tried explaining the reason the hood was up was because I asked the tech to show me the dipstick. After he closed the hood for me to leave. Accidents happen and that was a huge one l! The discombobulation came from the manager NOT listening to the customer, I could see his hostility in his eyes and his aggression and his attitude is what was wrong place wrong time. The other two techs apologized and were quick to admit the wrong. The leader however was the opposite. He never listened and walked away.