Great place to buy tile, though. So many wonderful choices. Their railroad tile and marble always…read moremake me wander from my initial reasons for being there. BUT I'm reviewing this location based my experience with warranties and their customer service. Every time I walk in this place, I feel awkward because I have NO IDEA which people are customers and which are employees. They all seem to be chatting and casually hanging out. If you can pry one away, they know exactly what they are doing; Very efficient and knowledgeable. Anyway, they replaced the broken part no charge but they didn't have it in stock. Still, great company. Oh and I don't know that they have a lot and the metered parking is overtaken by Urth customers. There is a little road a building or 2 away the intersects Melrose that has more metered parking.

I've been dealing with Waterworks plumbing fixtures for 10 years. In that time I've had to replace…read more1 shower valve, 2 faucet valves, 1 bathtub hose, 1 sink hose, 1 sink nozzle head (which after 1 year needs to be replaced again) and lots of other washers, fittings and toilet repair kits. I'm writing today, because I just received notice that I need to wait until September for a hose for the bathtub that was ordered 6 weeks ago has been delayed. IMO the products look good - which is why designers like them, but their performance is very poor. If you need a part (all proprietary), it's a minimum 2 months wait! I'm tempted to replace all of the waterworks fixtures 2 tubs, 5 showers, 7 sinks, 7 toilets with something from Home Depot or Lowes. And never listen to a designer again!!!!

Great experience of an appointment with Manuel last Sunday! Knowledgeable, helpful, and personable…read more We made an appointment online to ensure 100% attention bc we had questions about kitchen faucets and shower heads! I also did some "pre shopping" online beforehand to narrow stuff down but most items I selected were on the lower end of the price point, so a lot of the items were not on display, but they had similar things and other items of interest that I didn't consider at the time. We also looked at their smart toilets which were impressive!

Great showroom (open also on Saturdays AND Sundays unlike most stores and showrooms on Beverly…read moreBlvd.). Rakee was very helpful and did recommend the perfect vanity cabinet and faucet (on $ale) for our bathroom project. Delivery was fast and the cabinet was well packed and arrived in perfect condition.

Marcus is the best. Back in February, he spent an hour with us at the showroom showing us how all…read moreof the toilets work and helping us work through the best choice for us. Then when there was an eventual problem with the installation of our toilet, he helped us resolve the problem so our toilet works perfectly. We can't recommend Toto and Marcus enough!!

We went as walk-ins with two service animals in our arms, Immediately Marcus greeted us and asked…read moreif he could be of service. He was EXTREMELY knowledgeable, helpful and patient. He confidently supplied answers to all our questions which helped us make a decision on our purchase. He also volunteered to email us specs on our impending purchase. It was a very pleasant experience. The only thing that could have topped my experience would have been to have a Chip & Salsa there. lol

After a disaster at Dal tile where we noticed that 1/2 the tiles were unlike the sample during…read moreinstallation (had to rip it out and start over), our tile man sent us to a number of "big retailers" to find porcelain floor tiles. Nothing was right - we needed a relatively plain, white background floor tile to go with our late 80's kitchen cabinets. On a whim really we went to Porcelanosa in West Hollywood because I drive by it all the time. They had EXACTLY what I wanted and the sales person (Tala) was terrific. She always replied to me by text and email almost immediately for the few follow up questions. Even the delivery went well. The tile had to be shipped from NY and yes, it was more $ than the other Dal tile, but let me tell you, it's gorgeous. The install is nearly complete so I will add photos later.

I have experienced the most worst customer service from Koren Chavez. I went into the store to get…read morea shower handheld, which I thought would be simple enough. However, trying to communicate with her via phone and email has proven to be extremely difficult. She doesn't follow through and ordering a part seems to be impossible because she says she will send me photos and prices but never follows through. All I want is to pay for the part needed so that I can purchase a new shower handheld... And it's been weeks and Koren has been extremely unhelpful. I would like to work with someone else to get my needs met.

We are returning customers of EuroConcept. Johnny is our rep and has been THE MOST helpful in…read moregetting the right bathroom and kitchen fixtures for our home. I can't stress enough how much we love our new kitchen and bathroom. It is modern, chic and minimal. EXACTLY what I wanted and asked for. Very reasonably priced for the quality of their products. Highly recommend taking a look here before going with any other suppliers.

Wonderful customer service from both Albert and Jonny. Will definitely recommend to anyone I know…read morewanting to remodel their home. Thank you guys!

MINIMALIST to its finest…read more TASTEFUL in design. AESTHETICALLY beautiful in detailing. INNOVATIVE in materials. TECHNOLOGICALLY advanced. FUNCTIONAL in component spacing / integration. ERGONOMIC in application. SUPERIOR interfacing between client & architect. ACCESSIBLE / SERVICEABLE w/ scheduling & budget requirements. HIGH-END PRICE for your pocket! *** wish they do registry! ***

Super cool, high end, ultra contemporary kitchen and bath fixtures. Blew me away how asethetic the…read moreplace was. Definitely, need to do a few baths and a kitchen designed from here.

Yesterday, my shower head randomly exploded, so I took a short trip down Santa Monica Boulevard to…read moreWestside Bath & Kitchen to get a replacement. I drive by this store every day, so I was excited to finally pay a visit. For starters, the inside of the store is beautiful and clean, with a huge selection of luxury bath and kitchen appliances to admire. I was warmly greeted by Sheila, who was extremely kind and helpful. I briefly explained the exploding shower head tragedy, and after a quick look in the back, she retrieved a beautiful shower head. At first glance, it seemed a little outside my budget. After expressing my concerns, Sheila gave me a more than generous offer without hesitation. I'm truly grateful for the experience I had today. If your shower head randomly explodes, take a trip down to Westside Bath - you won't find anywhere better.

I can't say enough good things about this place! I checked all over town, and Sheila totally hooked…read moreus up. They don't carry everything--just the best pieces you'd pick out yourself in a bigger store. Sheila knows exactly what's stylish and high-quality. I even had a drain with a manufacturer defect, and she swapped it out on the spot so I could get it fixed right away. Amazing service, amazing taste!

Walking into this store is really breathtaking, the flow of the designs on every square inch of the…read morestore at meticulously maintained. Reading the below reviews of poor customer service was not something that we whittnessed. Starting from the convenient valet parking right outside, to the associates who offered to help us, we were treated rather nicely. It was unfortunate though, that the entire living room collection in the sizes and colors we were interested in were severely back ordered, with 3-4 month wait periods. I suppose that is the norm these days.

As other reviews have stated, there are very rude people working here…read more I used to frequent the public area on the roof, but hadn't been back in a while. I planned to meet a friend today and was sitting up there waiting--completely alone, not a single other person around. A representative came up and asked if she could help me. I was very polite and said, "No, I'm just meeting a friend." She replied in a condescending tone, "Well, this is a showroom and you can't be loitering." As if I was causing a scene. When I mentioned I thought it was open to the public, she abruptly said, "No, it's not. It's a showroom." I said okay and made my way downstairs. On my way out, I asked another employee downstairs, "Did something change with the roof? It used to be open to the public." She gave me the same condescending attitude, saying, "It's for customers only. We sell furniture here." When I mentioned I thought it was designated as a public space through the city, she finally explained that the zoning law requiring them to keep it open to the public expired during COVID. Maybe they could just lead with that simple explanation instead of treating long-time visitors like criminals? I won't be supporting this company anymore. Management clearly doesn't care that their staff is representing the brand so poorly.