Folks, I want to like this place. In fact, I used to love this place but in the last 6 months this place has deteriorated. I stopped going here over the summer because my nail technician left and I had a sub-par experience. This review is based on my experience on 2/4/18.
I went in on Sunday afternoon to get a pedicure and filling. My pedicure was alright.... No issues there. I was then led to a nail tech who was to trim my nails, fill the nails and shape them. Pretty standard. After she trimmed the nails, I informed her that I wanted almond shaped nails. I wanted the same shape that I walked in with. She said ok. She began filing and proceeded to destroy 3 nails. I stopped her and informed her that my nails were pointy and incredibly short. She then said, "oh, you wanted almond shape?"
This is when I should have cut and run. But she had already started and mistakes happen. So, I said, "you know, you have already ruined the shape, so cut the nails down and make them neat". She cut the nails and started filing and shaping. I pointed out to her that the nails were uneven and poorly shaped. They were neither round nor square. After asking her to make the shape even and neat multiple times, I asked her to stop working on my nails.
I went to pay for my pedicure and asked to speak with the manager. This is where this place went from a 3 to a -5.
This lady was combative, unapologetically racist, and insinuated that I did not want to pay which is why I told the nail tech to stop. At no point in this interaction with the nail tech or the manager did anyone apologize. Rather than be customer focused, I was stereotyped, rudely informed that I could go since I was not happy with the service. Yes, I, a paying customer was racially profiled, rudely stereotyped and essentially told to leave the store.
I showed the manager my nails and she had the audacity to say, "they are not bad, but if you want me to fix it I can" (pictures below). Meanwhile still no apology. I asked her how she intended to fix my now too short and horribly shaped nails. Additionally, I pointed out to her that not once have I received an apology. And that it was insulting to insinuate that I did not want to pay. In the year and half that I have been coming here, I have always paid and tipped 20%.
If you are a woman on color, please find an alternate place to be pampered. To conclude, I left feeling dejected, frustrated and offended. My nails were horribly done and rather than taking responsibility for the mistake, I was harassed and insulted. read more