Bought a dryer there two weeks ago. It worked for a week and then it completely died. We had to…read moreleave out of town for a week, did some troubleshooting and discovered it was dead. I assumed 30 day returns were the norm, but apparently I was wrong. For Lowe's it's 48 hours. We loaded it back into my truck to return it. Lowe's refused to do anything. First they were rude to my wife. (Who's a sweet and respectful person). Then I went in myself because the lady just railroaded her with no options. The "customer service" staff consisted of being told they would do nothing, followed by confrontational, and then told to "Settle down" as though I had zero reason to be upset after a DOA dryer after less than 2 weeks. It was further escalated when the other "customer service" employee openly laughed and mocked me. Manager came up and was willing to work with me WHILE the "customer service" lady was mean mugging me behind him and the other one was laughing. I got my money back but I won't be coming back. Simply unbelievable rudeness. It was bad enough to basically get no help....but it was escalated by the open hostility, laughing and gaslighting.

Out of primo water - again! Either have it in stock or don't advertise it please…read more What waste to carry multiple bottles in!!

Is there anything more adult than buying a refrigerator?…read more I mean. The measuring, review reading, feature finding, finish deciding, price checking and delivery scheduling. Not to mention emptying the old to then fill the new. Appliance shopping is exhausting! While I wanted to shop more local than Home Depot. My kitchen had other thoughts. It had to be single door, had to be a certain size... and the only feature that was a MUST was a water dispenser. (Which with a single door fridge is hard to find.) Alas, Home Depot had it. The stainless steel fridge of my dreams... errr... or rather my kitchen's dreams. Popped online. Snagged it in my cart. Scheduled the first possible day they could deliver. (A week later.) Added that they would be taking my old hunk of junk fridge away with them. (An additional $25.) Added that they would be needing to get the water hooked up to the fridge.-- cause nobody's got time for that. (An additional $25.) Popped in my credit card info. Painless. Then the day before the delivery, I got a text telling me a window of when it would be delivered. (2-6pm. Which, let me point out that is about eight hours less of a timeframe then what my local cable company gives me when my internet is acting up.) I got email updates as they approached. I got a call when they were one stop away. Two fellas in masks came during the 2-6pm window. They had to take my front door off to get the fridge in, but man-- they were speedy! They gave me tips on cleaning it. Told me how to get the water and ice going. Put my front door back on. Took my old fridge away. BOOM. In and out in about 20 minutes. This was a painless adulting excursion, thanks Home Depot!

Please don't try buying windows here!! I have tried and the company they hire will come to measure…read morewindows (Waste you time) and then #1 will NEVER contact you back and #2 will NEVER return a phone call!!! Also, all Home Depot can do is continue to refer you to this worthless third party company!!!!

All employees we have dealt with are extremely helpful and friendly! They have a large selection…read morealso. Sales are good! Buy local!

Lived nearby store for 3 years. Always friendly and helpful. Questions answered and suggestions…read moregiven. Couldn't ask for better service.

Dropped in before church to grab a watch and garage door opener. The staff were very helpful. I…read morealso grabbed a new garage opener just in case the battery didn't fix the issue. I appreciated that they had several options to choose from. Add this to your list for placing to go for your hardware needs.

I have done business with do it yourself on Edgewood for years. I called and told him I was 74…read moreyears old. Could they help me get the string weedeater and show me how to put it on. The man said no I can't do that. We're not supposed to Well guess what they should have because I have never been refused for help. So I'll take my business elsewhere but believe me I will let everyone on Facebook know what kind of service they have on Edgewood Road I can't wait till they get to be my age and ask for help

Great staff, good service and fair pricing. One of my favorite stores to visit. Rod cares about his…read morecustomers and it shows.

After the derecho I brought my Stihl 026 cause I had to prime it to start. They rebuilt the carb…read morethey said and replaced a fuel line, charged me $160. Brought it home still had to prime it. I had a lot of work to do with the trees and limbs down. I primed it and went to work then went on to many other things I had to do after that storm. I put the saw back in the case and forgot about it until lately I needed to use it again, after that I brought it back and told them my story. I was told well your way past the 45 days. I brought it to Butch at Ace hardware in Mt Vernon, he had it 2 days put a new carb on it and now it runs like new again for $ 108. Midway will let it sit for weeks until they look at it

Great service and friendly staff. They take care of my lock needs every time. I especially…read moreappreciate their ability to setup my locks to work with a master key.

Emerson Specialty had the knobs we need for our dresser. Andy was very helpful, and the knobs…read moreworked perfect. We have always gotten good service at Emerson. Recommend them for all your hardware and locksmith needs. Thank you Doreen

THIEVES! After 5…read moreyears of boycotting them after their disgraceful behavior in our disastrous 2020 derecho, I decided to give them another chance. Bought a furnace filter. Furnace man told me it was the wrong density (MERV #). I went in to exchange, it was a cash purchase and I'd lost the receipt. I paid $37 for the filter. They said they could only refund $19 in the form of a store credit. Because "policy". Item was new and still in shrink wrap. I will NEVER set foot in a Menards again. Also, their 11% rebate is a joke. They are counting on you to forget. THIEVES!

They need to stop posting final price after rebate when you get no money back after the "rebate"…read moreMenard's advertises products with a before and after price with the rebates. After looking at the fine print you save no money and the final price is a lie. You get no money back after the rebate, but instead get store credit.

Joel & Jeremy were so polite, happy, worked so well together making it a great experience to have…read morethem in our home. They also worked well with the plumber from Valenta which was great. They did a super good job. The bathroom remodel looks so beautiful. I had a question after a few days & they came to the house & showed me what I needed to do to make things work the way I wanted them too. Josh was great at this. We'd recommend them to anyone. They took 2 days to install but the job was much better than those 1 day installs. We'd give them a 5 star rating. Ron & Elaine Tatro

This misogynistic company wouldn't even come out to quote my master bathroom remodel without my…read morehusband being home. Would they have worked with my husband if I hadn't been home? To my benefit, I found Jeff at Cedar Rapids Construction. He did a phenomenal job on the master bath and is now replacing my deck, patio door and kitchen remodel. What a disappointment this company is to our community.

Malissa was an excellent help in what I needed, went above and beyond. Very kind very helpful!read more

I cannot say enough great things about this True Value. It has a very local feel where you get to…read morechat about various things in the store but without pressure. And without the impersonal nature of somewhere like Home Depor or Lowes. They have fewer items due to its smaller size but they're always incredibly helpful in finding you the right product if they don't have it in store. And I'd like to support locally operated stores rather than national chains. The only con would be that they feel slightly understaffed right now but who isn't? They like to focus on their time with each customer. Truly I cannot recommend this business enough from the management to the staff.