Services - Henson Home Services
Appliance installation
Appliance repair
Henson Home Services Photos
You might also consider
More like Henson Home Services
Recommended Reviews - Henson Home Services
Start your review...
3 months ago
1 year ago
1 year ago
5 years ago
I called Luke requesting that he do a peel-and-stick tile job over an existing floor. He came over and looked at the job and during this time he asked if I wanted the trim removed first - I said I do not know - how good are you at edging to which he replied he could get it about perfect. I said I was fine with that, then. He quoted me $800 for the job, LABOR ONLY (that is 100/hr for an 8-hour day). That was a bit steep since I was going to get all the supplies (including picking and obtaining the tile) but he was the only one available to get it done on short notice and that was imperative for me since I was trying to get the home prepped for sale and I did not have the time/skills/tools to do it myself. He came over and not an hour into the job, he began expressing concerns with how the joints were coming out, though not expressing any concerns with the edging at this point. I studied it and said I was OK with renter quality but there could not be any joints or edges that draw the eye since I was going to be showing the place in less than a week. The job continued and it was clear (he admitted so) that he over-sold his abilities and this was his first peel-and-stick tile job. The edges were sloppy with up to gaps between the wall and the tile. He started pressing me to compensate for his situation by suggesting 1) I help him 2) I should get on the phone quickly to hire another contractor ..I was a bit taken aback at this since I was paying him handsomely to solve this tiling problem and now he was putting it back onto me. For the money I was paying him, he should have been on the phone hiring someone on his own dime to help him save face. I helped lay some of the tile with him still there and come about 5:00pm, he said he was punching out and had enough. Again, I was a bit taken aback since I would have expected he would have worked as late as I was willing to to help get the job done and help save credibility for his company. At this point, approximately 50% of the job had been completed by his hand. He then was expecting the full $800 but since I had cash, he settled on $525. So, this means that I paid $65/hr to a person that did not complete half the job, what he did complete was done extremely poorly, and he pushed the issues he created by accepting a job he was not skilled enough to complete properly back onto me. By comparison, a highly-skilled handyman in this area goes for $40/hr. So after he left, I was left to pay someone else to come in and complete the job and fix the issues (doubling the cost) or train myself up to do something I did not have time to do in the first place. The whole situation was disappointing and somewhat surreal. read more
