The store employees are extremely knowledgable and helpful. They know their business very well…read more Compassionate and understanding store owners who give special attention to anyone who visits. The best product; they provide for free-Knowledge about their products, health benefits, and the latest scientific studies. The owner is extremely intelligent and very passionate about helping others. All options are presented and as a new customer I can attest that they do not put profit first when giving advice about which of their products might best suit your needs. After just a few visits, I can attest to the fact that this is some of the best customer service I have ever experienced in retail sales anywhere. They will give you honest answers about everything they sell. I am glad to notice their business is growing fast because they deserve it. They are serious about providing the best advice for each individual and first-timers like me, will feel confident they are getting good advice.

The web site says that your hours are EVERYDAY 10-5…read more But your closed today. You need to update your website saying we are NOT OPENED EVERY DAY!

Careful make sure you ask the price or check before you give him your card. Seems like he makes up…read morethe price.

Sad little shop, surly shopkeeper. Quality and prices compare poorly with NYC bodegas…read more Shopkeeper wore no mask, despite the state order, in a very cramped and enclosed space. He also got snippy after I asked two (2) questions, even though there was no one else in the store. I can only imagine how he'd act if you have a defective product, which I believe another review touches on (spoiler: it ain't good).

Nicole helped me today and she was beyond awesome. She was happy and actually interested in helping…read moreme. She went above and beyond helping me look for some swag. Products are consistent and the location is clean, newer and welcoming. This location has significantly more friendly staff than Lebanon.

highway robbery and low quality products. If you get the edibles make sure you look before you eat.read more

Today Smoke Signals lost a long time customer. I've been coming here since they had the other…read morelocation, how ever many years ago this was. I've always believed in supporting local businesses, and was proud to call SS home. This ended tonight. A couple weeks ago I purchased a replacement atomizer for my Cloud Pen. The manufacturer was running a sale at half price, but I again believe in keeping my business local. I paid the $10 for the atomizer, and even did some card magic for the employee's here. I went home and popped in the new atomizer, only to find it didn't work. No big deal, I said to myself. I'll just head down there when I can and get a replacement. Well, tonight was the night and I went in there fully expecting them to replace the broken atomizer they sold me. The very condescending worker told me they don't give refunds. I said I didn't want a refund, I just wanted a replacement. He said, "yeah, this is normal with a lot of the vape stuff" and then pointed to the sign stating "all sales are final". I couldn't believe my ears. I literally said to him, "ok, so you guys sold me something that doesn't work, and I'm here pleasantly asking for one that does work, and you're telling me you aren't going to replace this? You realize that after I leave here you guys are losing a weekly customer, right? For good, I'll loterally never step foot in the building again?" He says, "yeah I totally understand man, sorry about that. I can sell you another one if you want (all smiles. As if he enjoyed this). And then I turn around and exit this shop for the last time. I understand why there's a need to make all sales final, given the nature of the product, but in this case I'm showing a completely unused $10 atomizer, that I can literally show not working. In addition, it's not like I'm a random customer who hasn't spent thousands in that store. I helped the owner of this business, Sue, and her brother with snowboarding equipment many years ago. If she had come back with an unused binding that she couldn't use because it was broken, what do you think I would've done? She would've left with working equipment. Guys, take your business elsewhere. It should be illegal to sell broken merchandise. There are other shops opening up nearly every month. A shop that is in the practice of selling broken replacement parts is not one that warrants our business. Portsmouth Smoke and Vape will be more than happy to have my business from this day forth. Signed, a multi-decade, former customer

I go in atleast once a week and everyone is very welcoming. I always walk out with atleast one more…read moreVape than I expected to purchase.! Lately I have been bringing in my puppy and the staff puppy sit while I look at their very large selection of vapes and Vape Juices. I never go anywhere else, even if I need something and they are closed. Their welcoming attitude, knowledge of inventory and all around Awsomeness is worth the wait! Thank you Smoke Signals for being you. I'll be in very soon:)

Nice little shop in downtown Portsmouth, pleasant, warm and cozy. It's a little boutique of a…read moreplace. Sure they have Twist and the other common name brands but I go there for the uncommon stuff you don't find everywhere. After I explained my flavor profile (unusual fruits like prickly pear and botanicals) the woman working suggested an American Vape Zombified (Jack fruit, dragon fruit, peach, pineapple, strawberry, and mango.) flavor that is out this world. We spent a good 15 minutes chatting about flavors and she suggested some out of stock stuff which she would order for me. I will be honest my first stop in they convinced me to try Candy King Sour Straws which I absolutely hate, but then again I didn't tell the guys what I was really in the mood for, was in a hurry because I was out of juice and didn't take my time. I am trending away from the commonly seen brands, trying smaller providers and have been happy since that first misstep. Take your time, chat with the staff and let them know what you are looking for ( I wish I had asked the woman's name, she was really pleasant and knowledgeable) I figure for every 5 or six juices I buy about one is something that wows me 3 or 4 I like well enough but probably wouldn't buy again and one is well I give it to my friend who vapes but has no taste, literally he can't taste anything he has no sense of smell. Now only if they would carry Primus Vape Prickly Pear...

I wish I asked her for her name but the blonde girl was amazing!!! I was visiting Portsmouth but I…read moreusually go to Portland Smoke and Vape. She was SO helpful. I usually use disposables but I wanted to use a vape with juice going toward. I had no clue what I was doing but she helped me find the perfect one and even set it all up for me. 10/10 recommend!

Great service, good deals and friendly people. We always buy from here. Also an excellent variety…read moreof products

Here's a draft for your new review:…read more I had a very disappointing experience here. I purchased a vape that didn't work, even after a full charge. The staff provided good service at the time, but when a product fails on day one, that's a serious issue. Instead of resolving the problem, the store accused me of not being a real customer and implied I had some kind of agenda. I wasn't told to test the vape since it's a 510 thread and didn't require it. I even uploaded proof of the faulty product. I'm a regular shopper in the area with hundreds of verified reviews on Google, yet they dismissed my complaint and called me a scammer. This store doesn't take responsibility for its products and resorts to baseless accusations when faced with criticism. I can't support a business with such poor customer service and accountability. Especially when I've visited both locations, purchased items from one, and been ignored at the other. The owner would clearly rather spend their time arguing with real customers than keeping them. Good luck.

Cold, impersonal and joyless and not how I remembered…read more.. The selection was limited and "The Lounge" part is actually members only and it costs $1000 or more to join. After being disappointed in the limited selection (no Oliva V's) , I purchased a Plasencia. I wanted to enjoy my cigar after a long road trip and was looking forward to share my experience with a friend who also drove a long distance to meet me there. I asked if I could smoke downstairs and when we went to "The Lounge" part I was told by bartender that it was for members only (empty as well) , not what I remembered from the last time I went a number of years ago... He didn't even have a V cutter. We were relegated to a dark cocktail table with cold plastic uncomfortable seats and my general impression was that we were not welcomed.

Visited recently Saturday late afternoon 11/8; purchased my cigar upstairs street-level and walked…read moredownstairs to cigar lounge/parlor..not very busy, but the bartender seemed annoyed that I wanted a drink; it took him a awhile to acknowledge me as he was making a couple of drinks veeeery slowly for an adjacent table. I wasn't sure if his attire was a leftover halloween costume or part of his standard flair. Anyway, I ordered a drink and strangely there weren't any cigar cutters/matches/lighters to be seen; I thought this somewhat strange because I'm in a candy shop??? I asked a question about an event being hosted by this business at another location and the bartender didn't know anything about it, or where it was located; seemed more annoyed; although a friendly patron chimed-in and said he knew where it was. I proceeded to an area with leather chairs and large TV; there was one unfriendly individual in there and a cowboy movie was on the screen; I really didn't come in to watch a movie; a general sports program would have been more entertaining. Generally I found the place had an attitude and was unwelcoming, which probably explains why it was so dead.

Was driving by ... gave 'em a call about RI medical card reciprocity and was pleasantly surprised:…read moreFirst timer discount Great selection Super nice folk Except parking and no wait

I was going to write a positive review about a week ago but forgot to. Then today, a post-purchase…read moreexperience with the store really just lost me as a customer. The flower and THC edibles I bought were great. But, I bought a Palm vape battery. He's what happened. Bought it March 22 Battery failed ~April 1 Contacted store via email to inquire whether they warranty them or do I have to go to manufacturer. In the meantime I go to manufacturer site. Chinese company, so I start wondering whether I will get a response. Store replied and told me they don't sell the that battery. In a reply I send a receipt that shows I did. The reply is "we must have sold those and not stock them anymore." and "we don't warranty them" Wouldn't someone in the store know they were in stock 3 weeks ago and not tell me I was wrong about who sold it to me? Next, they ask me what my question was. In my initial email I asked if I need to go through the manufacturer's warranty directly. I thought it was clearly stated. So, all in all, a simple question I asked about who warranties this turns into "we don't sell them" implying wrong store (which it wasn't) and then basically saying "sorry, work with people in China". It was a piece of junk. A simple "sorry we sold you a crap product, perhaps we can make it up to you" would have closed this issue nicely. I understand perfectly that the warranty is through the manufacturer, but I was given sort of brush off at first, then a pretty meh level of trying to help the customer. Eventually in the last thread - "come into the store and we can work something out" themed email. Took my initial intent from posting 5 stars because the product was great and the person in the store when I purchased was awesome and makes me not return.