Was driving by ... gave 'em a call about RI medical card reciprocity and was pleasantly surprised:…read moreFirst timer discount Great selection Super nice folk Except parking and no wait

I was going to write a positive review about a week ago but forgot to. Then today, a post-purchase…read moreexperience with the store really just lost me as a customer. The flower and THC edibles I bought were great. But, I bought a Palm vape battery. He's what happened. Bought it March 22 Battery failed ~April 1 Contacted store via email to inquire whether they warranty them or do I have to go to manufacturer. In the meantime I go to manufacturer site. Chinese company, so I start wondering whether I will get a response. Store replied and told me they don't sell the that battery. In a reply I send a receipt that shows I did. The reply is "we must have sold those and not stock them anymore." and "we don't warranty them" Wouldn't someone in the store know they were in stock 3 weeks ago and not tell me I was wrong about who sold it to me? Next, they ask me what my question was. In my initial email I asked if I need to go through the manufacturer's warranty directly. I thought it was clearly stated. So, all in all, a simple question I asked about who warranties this turns into "we don't sell them" implying wrong store (which it wasn't) and then basically saying "sorry, work with people in China". It was a piece of junk. A simple "sorry we sold you a crap product, perhaps we can make it up to you" would have closed this issue nicely. I understand perfectly that the warranty is through the manufacturer, but I was given sort of brush off at first, then a pretty meh level of trying to help the customer. Eventually in the last thread - "come into the store and we can work something out" themed email. Took my initial intent from posting 5 stars because the product was great and the person in the store when I purchased was awesome and makes me not return.

Awesome dispensary! Friendly and knowledgeable staff, great selection of everything THC (medical…read moreonly). I like that I can shop & order online, although they don't really fill orders until you show up.

Very fun stop- good crew of bud tenders- super friendly and chill- lotsa extras- left feeling…read morespecial!Thanks guys!

They were so accommodating, above and beyond! Highly recommend!! The staff were so great! I will…read moredefinitely be back! Thanks guys!

Amazing! Went in looking for their ounce deals and Rich was so helpful and attentive! Definitely my…read morenew spot for weed in Kittery. 100% recommend, and their edibles look delicious!

Nice place with convenient access near the NH border. Medical only. Very patient with my order and…read morehelpful with suggestions.

Is there anything better than a local dispensary where everyone knows your name? Well, name may be…read morea stretch, but every staff member has been friendly and engaging akin to the Trader Joe's of dispensaries. - wide variety of products with knowledge staff (house and brand vapes, best gummies in the area, fun stuff like weed-infused IPAs or ice cream, dog CBD treats, and another 1/2+ store for non-cartridge/edible I don't use, and the selection is still plenty) - very reasonable prices + freebees beyond just a roll, with easier payment and fast service each of my 5+ visits - opens an hour earlier (9am) than Kind Farms, with similar to superior quality at 2/3 the price The owner has been kind and welcoming each visit, with a true passion in the business and providing high quality care to customers. I don't review often, but as much as I love the almost hidden gem status of this place, I am grateful they're here in the community and know they deserve the support. Also, dog friendly and offer med card discounts! (To be clear, the store is dog friendly - doggo in the photo only gets CBD dog treats!)

Awesome dispensary, great owner. And they baked me a free pizza! Definitely coming back to this…read moreone! Thank you!

Paul and Krista are super helpful and we enjoy our visits there! Great selections and prices.read more

incredible customer service! Cant say enough about that part. super knowledgeable, great…read morerecommendations and conversations. great vibes all around in the place! i recommend their pre-rolls and flower to try them out I do however mainly use carts... they have carts on sale for 2/40 and for a reason... The chances of you getting a cart that clogs and getting a mouthful of stuff is great and frankly disappointing considering all the other options on the same road. i've asked them about this and the overall response is user error... if you mainly use carts like me spend a few extra more for a longer lasting one

Nice place, great selection, love that you can order online and pick up. Very clean, relatively…read morefriendly staff. Will definitely go back when I'm in the area.

The customer service here is atrocious. A budtender's job includes being courteous and not having…read morean ego. The young gentleman working at the counter needs some humility and some life experience. Hopefully today he learned that when you go out of your way to mischaracterize what another person says, there are consequences, especially when laced with unearned self-righteous indignation and coupled with a refusal to serve the customer. The interaction came across as dismissive and unnecessarily confrontational. Businesses thrive or fail because of their people. Judging from many of the other reviews here, I am by no means alone in experiencing very poor customer service. I reached out to the owner with my concerns using the name and number provided to me at the store but I never heard back from that person. The person in charge of the company's yelp did reply to me below which I appreciate but there's no reason for further communication, better to lay this to rest. Especially when there are enough options in southern Maine to go elsewhere. Try GREEN TRUCK in Kittery, INDICO or MARCS ORGANIX also in Kittery. Other spots too - up in Ogunquit or down in Eliott. I know for a fact there ARE indeed several nice folks who work at theory wellness- but for me, there's enough other options so I don't have to take the chance. I'd rather go someplace where I feel more comfortable because the staff are more welcoming. At theory, I felt like I walked into someone's bad day and they just happened to be a bud tender. No thanks.

Well I love this place! I love Maine products, simple…read morequality Knowledgeable staff! Simple packaging. I no not like the over packaging in other dispensaries. I enjoy the ride t

THE IMPORTANCE OF A BUD TENDER…read more I never knew buying legal grass could be unpleasant until Kevin came along. Ugh YGT WAS my go-to spot: great products, amazing customer service and they are local & woman owned so I loved going there -nowhere else- to purchase my necessities. Until a bud tender started to make my purchase experience an awful one. Twice he rushed me to order, bothered by questions I had about me spending my money. And the last straw was when I was having a conversation with another bud tender that's amazing and he rudely interrupted us to ask something that he could have waited for us to be done.

Make this your first stop in Maine when travelling north. Outstanding product selection and LOW…read moreprices! The customer service is outstanding as well. I have been here twice now and have thoroughly been pleased with EVERYTHING! I purchase flower usually in New York, but I love getting kief and bubble hash here. A bonus preroll was the icing on the cake! The dispensary itself is very inviting and organized. In summary, you will be glad you stopped here. Don't miss Tops Farm. This is and will be an annual stop for my medical cannabis needs while in Maine!

Excellent service from genuine knowledgeable staff who can assist you with the correct cannabis…read moretreatment plan, based on your own specific needs &/or ailments that impact your quality of life. Their website allows you to place orders, which is awesome because you don't always have time to shop. Yet, I still love to walk in & scope out what's new after a few weeks & on the plus side, I get to catch up with the staff who clearly love their work!

Nicole helped me today and she was beyond awesome. She was happy and actually interested in helping…read moreme. She went above and beyond helping me look for some swag. Products are consistent and the location is clean, newer and welcoming. This location has significantly more friendly staff than Lebanon.

highway robbery and low quality products. If you get the edibles make sure you look before you eat.read more