THE IMPORTANCE OF A BUD TENDER…read more I never knew buying legal grass could be unpleasant until Kevin came along. Ugh YGT WAS my go-to spot: great products, amazing customer service and they are local & woman owned so I loved going there -nowhere else- to purchase my necessities. Until a bud tender started to make my purchase experience an awful one. Twice he rushed me to order, bothered by questions I had about me spending my money. And the last straw was when I was having a conversation with another bud tender that's amazing and he rudely interrupted us to ask something that he could have waited for us to be done.

Well I love this place! I love Maine products, simple…read morequality Knowledgeable staff! Simple packaging. I no not like the over packaging in other dispensaries. I enjoy the ride t

The customer service here is atrocious. A budtender's job includes being courteous and not having…read morean ego. The young gentleman working at the counter needs some humility and some life experience. Hopefully today he learned that when you go out of your way to mischaracterize what another person says, there are consequences, especially when laced with unearned self-righteous indignation and coupled with a refusal to serve the customer. The interaction came across as dismissive and unnecessarily confrontational. Businesses thrive or fail because of their people. Judging from many of the other reviews here, I am by no means alone in experiencing very poor customer service. I reached out to the owner with my concerns using the name and number provided to me at the store but I never heard back from that person. The person in charge of the company's yelp did reply to me below which I appreciate but there's no reason for further communication, better to lay this to rest. Especially when there are enough options in southern Maine to go elsewhere. Try GREEN TRUCK in Kittery, INDICO or MARCS ORGANIX also in Kittery. Other spots too - up in Ogunquit or down in Eliott. I know for a fact there ARE indeed several nice folks who work at theory wellness- but for me, there's enough other options so I don't have to take the chance. I'd rather go someplace where I feel more comfortable because the staff are more welcoming. At theory, I felt like I walked into someone's bad day and they just happened to be a bud tender. No thanks.

Post a bad review and these people will blow your phone up and ban you from the store. lol! Maybe…read morejust treat high value customers better. Ariel is snarky and rude. Luckily, I found a place much closer to home. So I don't have to deal with snarky and rude people at Theory anymore.

Always have great experience here. Staff is knowledgeable and attentive. Helps you save money where…read morepossible by suggesting other remedies. I go here every Saturday and plan to continue!

This shop is great! I am Medical card holder, I've been to many shops and this one stands out as my…read morenew favorite. Lots of choices, and some of the nicest flavors I've had in Maine. The staff is knowledgeable and helpful vs some of the others I've been to. Best new shop in town!

Was driving by ... gave 'em a call about RI medical card reciprocity and was pleasantly surprised:…read moreFirst timer discount Great selection Super nice folk Except parking and no wait

I was going to write a positive review about a week ago but forgot to. Then today, a post-purchase…read moreexperience with the store really just lost me as a customer. The flower and THC edibles I bought were great. But, I bought a Palm vape battery. He's what happened. Bought it March 22 Battery failed ~April 1 Contacted store via email to inquire whether they warranty them or do I have to go to manufacturer. In the meantime I go to manufacturer site. Chinese company, so I start wondering whether I will get a response. Store replied and told me they don't sell the that battery. In a reply I send a receipt that shows I did. The reply is "we must have sold those and not stock them anymore." and "we don't warranty them" Wouldn't someone in the store know they were in stock 3 weeks ago and not tell me I was wrong about who sold it to me? Next, they ask me what my question was. In my initial email I asked if I need to go through the manufacturer's warranty directly. I thought it was clearly stated. So, all in all, a simple question I asked about who warranties this turns into "we don't sell them" implying wrong store (which it wasn't) and then basically saying "sorry, work with people in China". It was a piece of junk. A simple "sorry we sold you a crap product, perhaps we can make it up to you" would have closed this issue nicely. I understand perfectly that the warranty is through the manufacturer, but I was given sort of brush off at first, then a pretty meh level of trying to help the customer. Eventually in the last thread - "come into the store and we can work something out" themed email. Took my initial intent from posting 5 stars because the product was great and the person in the store when I purchased was awesome and makes me not return.

Nicole helped me today and she was beyond awesome. She was happy and actually interested in helping…read moreme. She went above and beyond helping me look for some swag. Products are consistent and the location is clean, newer and welcoming. This location has significantly more friendly staff than Lebanon.

highway robbery and low quality products. If you get the edibles make sure you look before you eat.read more

Service and selection very nice. Good looking store and large selection of product to choose from…read more Lots of fun stocking stuffers also

This place is amazing a gorgeous!! Very clean and great service !!!!!! The flower looks amazingread more

They were so accommodating, above and beyond! Highly recommend!! The staff were so great! I will…read moredefinitely be back! Thanks guys!

Excellent service from genuine knowledgeable staff who can assist you with the correct cannabis…read moretreatment plan, based on your own specific needs &/or ailments that impact your quality of life. Their website allows you to place orders, which is awesome because you don't always have time to shop. Yet, I still love to walk in & scope out what's new after a few weeks & on the plus side, I get to catch up with the staff who clearly love their work!

Nice place located in York as you enter the receptionist greets you with a friendly smile. Then you…read morego into the pot shop where they have a care taker that helps you decide on what you want something that works best for you. They know what kind of care you need to help you get the right care plus they are for the Veterans.

Is there anything better than a local dispensary where everyone knows your name? Well, name may be…read morea stretch, but every staff member has been friendly and engaging akin to the Trader Joe's of dispensaries. - wide variety of products with knowledge staff (house and brand vapes, best gummies in the area, fun stuff like weed-infused IPAs or ice cream, dog CBD treats, and another 1/2+ store for non-cartridge/edible I don't use, and the selection is still plenty) - very reasonable prices + freebees beyond just a roll, with easier payment and fast service each of my 5+ visits - opens an hour earlier (9am) than Kind Farms, with similar to superior quality at 2/3 the price The owner has been kind and welcoming each visit, with a true passion in the business and providing high quality care to customers. I don't review often, but as much as I love the almost hidden gem status of this place, I am grateful they're here in the community and know they deserve the support. Also, dog friendly and offer med card discounts! (To be clear, the store is dog friendly - doggo in the photo only gets CBD dog treats!)

Awesome dispensary, great owner. And they baked me a free pizza! Definitely coming back to this…read moreone! Thank you!

I'm bad with names. I hope management can timestamp when I sent this because I just picked up, and…read moreit's always an amazing group of people. The 3 ladies I spoke with today are incredible. But the front desk and every employee are amazing. Also a fantastic gentleman behind the counter I see often. I'll remember names next visit.

Insa in Salem Massachusetts is " AWESOME "! Just picked a nice pre rolled OG this morning. That was…read morehighly recommended from Dayne. Thank you Dayne ! Olivia was friendly & gives alot info on what I'm buying as well ! Thanks Olivia !