I had a very disappointing experience at this UPS Store location…read more Before I even got in line, I went up to the clerk and asked if I could use their tape or if I needed to purchase some. He snickered and didn't respond. I asked again, "Does that mean I can use your tape or do I have to buy it?" He finally said I would need to buy it. So I purchased the tape and got in line. While I was taping up my boxes, I overheard him offer to tape two other women's boxes for them at no charge. That's when I became concerned about the inconsistency. When I got to the counter, I politely asked why I was required to buy tape while he offered to tape their boxes. He snickered again and refused to answer me. After snickering more times and ignoring me for several minutes. He avoided eye contact and would not respond directly to my question. I told him I was just asking for clarification and didn't understand why he wouldn't communicate with me. After repeatedly asking for an explanation, he finally said, "Those were Amazon packages." I explained that mine were Amazon packages too, but he still didn't provide a clear answer and continued to ignore me. I then asked for his name, and he refused to give it to me. In the end, he charged me $4.99 plus tax for the tape anyway. I have never experienced this level of dismissiveness and unprofessional behavior. Being ignored, snickered at, treated inconsistently in front of other customers, and then refused a name when I asked was extremely frustrating. I'm a regular customer, and this experience was very disappointing.

I just want to say a big "THANK YOU" to the store manager Alex. Today I went to the store with my…read morehusband and my elderly parents to get our fingerprints done. Alex was kind, accommodating and soo patient. It's hard to find people like this. All the employees were soo very sweet. Thank you!!

Hired C&F to pack and ship family heirloom furniture to TX and AZ from MD…read more The collection included About 20 pieces including a bowed front glass China cabinet, framed mirrors, tables, chairs, bookcases, and accessories in excellent condition. Overall it was an excellent experience- really impressive performance really. I've previous top- notch experience with C&F so my expectations were already high. Yet to say they super exceeded my expectations this time would still be an understatement. The pickup crew was professional which instilled confidence. Communication on shipment status was good. Their advice on how to prepare, ship, and insure was valuable.......overall, just as you'd expect from a quality organization. There was a delivery issue- not C&F's fault- yet they stepped up to take care of it. Wow! This was a big deal as it demonstrated how committed C&F was to customer satisfaction. Incredible really. Even Dave L. called afterwards to check on my satisfaction. Wow! As for value....... The quoted price was accurate, and they waaay over delivered IMO. So, I'll continue to trust C&F without any concerns. Thanks C&F I'll be back

We recently used Craters & Freighters of Washington to ship family China to our daughter in St…read more Paul, Mn from Northern Va. What an excellent company to deal with, from the initial online quote request to the final delivery of the China! We had online updates throughout and the office staff could not of been more helpful.

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

So ive used this store alot. They are nice and friendly but my experience today was ridiculous…read more I had an amazon return that didnt need a bix just a label. I went to drop it off and realized that, for some reason, i didnt get a return QR code that would allow the staff print a label. I was told that id have to email it to them (easy enough) and then the other shoe dropped - "it will cost $2.95 to print it off" The shocked look on my face must have said to the guy "wait what?" and he repeated the cost. I walked out. So i know its a franchise and i know they probably dont make anything off shipping my return back for all of their hard work (print the label, put the item in a plastic bag that amazon probably supplies them and print and slap the label on and put it in a bin. Doing the math... $2.95 for 3 minutes of work comes out to $59/hr but geeeze. If youre gonna have an agreement and be an end point for Amazon dont take it out on your customer. If i drove home (2miles, printed the label) and drove back for a total of 4 miles, at 20/miles per gallon would only be about a buck 25 at $5/gallon. So here's a customer service adage for ya... have a good experience tell 10 folks.. have a bad experience tell everyone. It could and should have been handled better

This is the best UPS I've ever been to. They are so quick (for some reason the other ones in this…read morearea are always doing things at a glacial pace and there is always a wait). There is a younger guy with a mustache who works here who is so nice and helpful and fast, it actually made my day. I will now drive farther to this UPS for all my UPS shipments on the future

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!

Disclaimer: I consider myself a 'customer service zealot'…read more I was in town visiting my parents, when I decided to visit some local BNI chapters while in the area. Fresh out of business cards on my drive up from Jacksonville, and had only 90 minutes before my first BNI meeting. As I walked off the mean streets of Tysons, VA, I was greeted with a hearty welcome. I was still some 20 yards from the desk,/! Who dared to exhibit true customer service skills in the year 2023? A new rival, or perhaps a 'ride or die' to join my customer service crusade?!? Quick tip: All you business owners out there - this is how you're supposed to welcome someone to your business (esp. post-covid). I responded in kind (from 20 yards out) and threw down the gauntlet: "Do you want to be a rock star" After a quick trip to Best Buy for a new laptop, I returned and asked if Andy had anything for me. His response: 'how about a box of spanking new cards?' During his reveal of said box's content (just like the ones I've HEARD are on YouTube). Uncle Mike, the proud owner of 250 sales opportunities , felt a sudden accumulation of moisture in one of his eyes, and reached this conclusion. Andy is not a rival, but indeed worthy of inclusion as a fellow customer service crusader! I've found my ride or die promotional material contact. Now it's your turn: 'come get some'! One day we'll likely have biz cards with embedded live action and audio. Geeks like me, and my spawn, can hearken back to the first time we saw the moving paintings in the halls of Hogwarts School of Magic and Wizardry. If so, here's how Andy's will probably go: https://youtu.be/xSLlZh9yelk FOLKS: Don't write reviews only when you're salty. Recognition of good or excellent service is what I like to tout. 'This is the way.'

The amount of time and patience Evert took with my 86 year old mother and I today is very much…read moreappreciated. Knowing it was a special memory for her, he ensured her old print was readable and met her needs for archiving. Heartfelt thanks Evert! Superb Customer Service!

We came in on a weekday afternoon when it was medium traffic and were helped by Andrew who…read morepatiently assisted us in determining various sizes and types of paper and print styles needed for graduation photos for our boys using digital copies purchased from the photographer. They turned out WONDERFUL and at a fraction of the price. We had several different poses (twins) that we had selected and so we put him through quite the chore selecting and cropping the photos and picking the various sizes and papers. He was so great and kept up a positive, professional and humorous demeanor the entire time. We will definitely be back!!

Mohamed was very rude. Given that I was doing something as simple as dropping off a prepaid labeled…read morepackage, you would've thought that I was asking him to sell his firstborn son. Mohamed, if you're reading this, no one is making you work at FedEx and you can actually go do literally anything else other than being a vile and negative presence at the local FedEx.

You have to pay to park in the corporate park's lot that this Fedex is located in. Gate says that…read morebusiness affiliates will validate but there's no list of who's an affiliated business so I'm not going to pay to find out. Search for a different location you don't have to pay to park at.

Service (5/5): Shem was the store manager here. He was quite helpful to my husband and I who came…read morein to copy a double sided 107 page document with multiple page sizes. He also helped us to transfer the entire thing to a soft copy file (after buying the memory stick that was on sale for $8). Even though it was ridiculously expensive ($85+) to scan it, it was definitely worth the convenience. I am not sure about why about all the negative reviews, as the service is really great here. It's a bit hard to find, since it's located in the first floor of an office building - through a ticket turnstile (you can get it validated if you stay longer than 30 min). It's more convenient than going to the Reston Town Center if you need a FedEx.

Greensboro Drive Tyson's UPS Store the best. Been a customer for 8 years. Professionalism, speed…read moreand knowledge their forte with a wide variety of services, and always a friendly greeting for folks.

Normally the service is decent. But today was terrible. Very rude and unhelpful. Told me he was the…read moremanager and he knew what can or cannot be done. I carried heavy packages into the storage exactly the way they were shipped to me. Shipments 1 of 2 and 2 of 2. They had not been opened. I got the qr code for the return label from the company, reassuring me only one code was needed. The ups manager refused to take them with the 1 QR code that was provided by the shipper. I had had to lug the heavy items back, call the shipper, waste 40minutes, redo the 2 qr codes because it was shipped to me in 2 packages. A week before I did the exact same process with no issues for 2 other packages in one order and already got my refund. Some people when they have a tiny power, they want to exercise it on customers to show their authority. Totally unfit to deal with customers. Terrible attitude, most unhelpful. I will never use the service again. Now I have to take these boxes again to another ups hopefully with better employees.