I had a very disappointing experience at this UPS Store location…read more Before I even got in line, I went up to the clerk and asked if I could use their tape or if I needed to purchase some. He snickered and didn't respond. I asked again, "Does that mean I can use your tape or do I have to buy it?" He finally said I would need to buy it. So I purchased the tape and got in line. While I was taping up my boxes, I overheard him offer to tape two other women's boxes for them at no charge. That's when I became concerned about the inconsistency. When I got to the counter, I politely asked why I was required to buy tape while he offered to tape their boxes. He snickered again and refused to answer me. After snickering more times and ignoring me for several minutes. He avoided eye contact and would not respond directly to my question. I told him I was just asking for clarification and didn't understand why he wouldn't communicate with me. After repeatedly asking for an explanation, he finally said, "Those were Amazon packages." I explained that mine were Amazon packages too, but he still didn't provide a clear answer and continued to ignore me. I then asked for his name, and he refused to give it to me. In the end, he charged me $4.99 plus tax for the tape anyway. I have never experienced this level of dismissiveness and unprofessional behavior. Being ignored, snickered at, treated inconsistently in front of other customers, and then refused a name when I asked was extremely frustrating. I'm a regular customer, and this experience was very disappointing.

I just want to say a big "THANK YOU" to the store manager Alex. Today I went to the store with my…read morehusband and my elderly parents to get our fingerprints done. Alex was kind, accommodating and soo patient. It's hard to find people like this. All the employees were soo very sweet. Thank you!!

Hired C&F to pack and ship family heirloom furniture to TX and AZ from MD…read more The collection included About 20 pieces including a bowed front glass China cabinet, framed mirrors, tables, chairs, bookcases, and accessories in excellent condition. Overall it was an excellent experience- really impressive performance really. I've previous top- notch experience with C&F so my expectations were already high. Yet to say they super exceeded my expectations this time would still be an understatement. The pickup crew was professional which instilled confidence. Communication on shipment status was good. Their advice on how to prepare, ship, and insure was valuable.......overall, just as you'd expect from a quality organization. There was a delivery issue- not C&F's fault- yet they stepped up to take care of it. Wow! This was a big deal as it demonstrated how committed C&F was to customer satisfaction. Incredible really. Even Dave L. called afterwards to check on my satisfaction. Wow! As for value....... The quoted price was accurate, and they waaay over delivered IMO. So, I'll continue to trust C&F without any concerns. Thanks C&F I'll be back

We recently used Craters & Freighters of Washington to ship family China to our daughter in St…read more Paul, Mn from Northern Va. What an excellent company to deal with, from the initial online quote request to the final delivery of the China! We had online updates throughout and the office staff could not of been more helpful.

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

I have been coming to this store for year and when I say this is my favorite UPS Store and team, I…read moretruly mean it. I handle a lot of complex international shipping for work, and they consistently go above and beyond to make sure everything arrives on time and in perfect condition. Every single person here is helpful, kind, and incredibly efficient, but Jay and John have gone out of their way for me more times than I can count. Shipping is usually my least favorite task, yet I genuinely enjoy coming to this store because of them. I'm so grateful for the care, professionalism, and support they provide. Thank you all for everything you do!

Five stars! Three guys scanning, packing, helping - NO LINE …read more Always helpful with the best way to print something, etc.

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

Great customer service! The entire staff was friendly, professional and took great care with…read moremailing my daughter's wedding invitations. Loan was extremely helpful! She answered all of my questions, and gave us all of our options. She even reached out with a follow up phone call to make sure I was satisfied and to tell me to reach out with any updates on deliveries. I highly recommend this business!

Disclaimer: I consider myself a 'customer service zealot'…read more I was in town visiting my parents, when I decided to visit some local BNI chapters while in the area. Fresh out of business cards on my drive up from Jacksonville, and had only 90 minutes before my first BNI meeting. As I walked off the mean streets of Tysons, VA, I was greeted with a hearty welcome. I was still some 20 yards from the desk,/! Who dared to exhibit true customer service skills in the year 2023? A new rival, or perhaps a 'ride or die' to join my customer service crusade?!? Quick tip: All you business owners out there - this is how you're supposed to welcome someone to your business (esp. post-covid). I responded in kind (from 20 yards out) and threw down the gauntlet: "Do you want to be a rock star" After a quick trip to Best Buy for a new laptop, I returned and asked if Andy had anything for me. His response: 'how about a box of spanking new cards?' During his reveal of said box's content (just like the ones I've HEARD are on YouTube). Uncle Mike, the proud owner of 250 sales opportunities , felt a sudden accumulation of moisture in one of his eyes, and reached this conclusion. Andy is not a rival, but indeed worthy of inclusion as a fellow customer service crusader! I've found my ride or die promotional material contact. Now it's your turn: 'come get some'! One day we'll likely have biz cards with embedded live action and audio. Geeks like me, and my spawn, can hearken back to the first time we saw the moving paintings in the halls of Hogwarts School of Magic and Wizardry. If so, here's how Andy's will probably go: https://youtu.be/xSLlZh9yelk FOLKS: Don't write reviews only when you're salty. Recognition of good or excellent service is what I like to tout. 'This is the way.'

The amount of time and patience Evert took with my 86 year old mother and I today is very much…read moreappreciated. Knowing it was a special memory for her, he ensured her old print was readable and met her needs for archiving. Heartfelt thanks Evert! Superb Customer Service!

Mohamed was very rude. Given that I was doing something as simple as dropping off a prepaid labeled…read morepackage, you would've thought that I was asking him to sell his firstborn son. Mohamed, if you're reading this, no one is making you work at FedEx and you can actually go do literally anything else other than being a vile and negative presence at the local FedEx.

I am extremely disappointed in Fedex. I am a business account owner as well and I cannot believe…read morethis would happen. Two days ago, I went to the Reston, VA facility and told them that it was extremely urgent that my son get the package the next day. I paid $176.72. I specifically said it was an apartment complex and that I did not want a signature required so that the driver would not miss my son. Its been two days now and the driver keeps saying that he cannot deliver the package because it requires a signature. They are now indicating that they will try again tomorrow. This is insane. I should get my money back. Why is it that simple instructions are so complicated to understand. I will not even get into the impact this has caused because my son has not been able to get his package. Totally unacceptable.

You have to pay to park in the corporate park's lot that this Fedex is located in. Gate says that…read morebusiness affiliates will validate but there's no list of who's an affiliated business so I'm not going to pay to find out. Search for a different location you don't have to pay to park at.

Service (5/5): Shem was the store manager here. He was quite helpful to my husband and I who came…read morein to copy a double sided 107 page document with multiple page sizes. He also helped us to transfer the entire thing to a soft copy file (after buying the memory stick that was on sale for $8). Even though it was ridiculously expensive ($85+) to scan it, it was definitely worth the convenience. I am not sure about why about all the negative reviews, as the service is really great here. It's a bit hard to find, since it's located in the first floor of an office building - through a ticket turnstile (you can get it validated if you stay longer than 30 min). It's more convenient than going to the Reston Town Center if you need a FedEx.

Outstanding UPS Store at Tysons Corner, McLean VA. I have been a customer for 8 years. Carlos…read moreand Team are consummate professionals, always alert and customer oriented. Very knowledgeable and constantly helpful. Mags Platt-King

just a simple quick in and out experience. As soon as I walked in, I was greeted. As soon as it was…read moremy turn, it was as a simple as scanning my QR code and getting my receipt, don't understand why other mailing services aren't like this.