Visited twice within a week and was met with associates who seemed to know little about shipping. On the second visit, I tried to ship a package, only to be told that the label printer wasn't working and that I should go to FedEx down the street...smh. read more

Office Depot - Shipping service signage - Office Equipment Near Me - Suwanee, Georgia

I went to this business in search of an office chair. Once entered, there was no greeting. In fact, it looked as if there were no employees there. I found the area where the office chairs were. Just like most everyone, compared the prices online and found that they had prices cheaper on the Office Depot website. Went on a search mission to find an employee, and I asked if they would price match. This was on the Office Depots website and was told they would not price match. Also, when you enter the chair in the search bar, the searches appear. The one showing up on the Office Depot website will show a cheaper price, but when you click the link of the cheaper price, the total price changes by approximately $50. I had to go back to the drawing board on do I do business at this location or find somewhere else. Due to time restraints, I still ended up buying a chair, not only did I buy it, I became an Office Depot employee for the moment by having to use their dolly to bring it to the counter and even on the box it shows 2 people should be lifting it, I couldn't find an employee to assist. I would not go back to this business. Also for us veterans, there are no types of discounts. **UPDATE** NO RESOLUTION I was told that a MANAGER would reach out, and they did. I received an apology. The price they say I went to in the store was $100 cheaper than the online price from Office Depot website. After the apology, training would be implemented to the said employees, but still didn't honor the price. Also, this MANAGER had the nerve to use my personal information and look me up on social media! I don't know what his intentions are but just letting you know what you're dealing with. THE PERSON THAT RESPONDED SEEMS THAT THE MANAGER VIEWING MY SOCIAL MEDIA IS OK. HE ALSO DID IT THE VERY NEXT DAY AFTER INFORMING MS. PAIGE read more

See all

I have been going to the Office Depot in Gainesville for the past two years off and on since it is convenient for me. However, after employees once again acted as if I was an inconvenience to them that I came into shop, I simply will drive a little further. It is worth it not to be upset with poor customer service. The Office Max in Flowery Branch is only 6 miles from this store and is a great store with friendly customer oriented staff present when I have been there. read more

I stopped by for color copies yesterday and the gentlemen that assisted me was professional. He was the only one there working and provided great service to me and the other customer. Thank you for great customer service. read more

We had shipping issues with UPS and this store completely saved the day. Our graduation event was a success. Excellent customer service - highly recommended! Thank you, OD Suwanee ! read more

I'm not sure how to rate OD here because the company as a whole boasts the worst customer service I have ever experienced, but Victor the manager on site sympathetically made up for it. The company would not pick up the office chair (Fundamentals Mesh Mid-Back Swivel Task With Pivot Back, White/Black Item #8511886) as it was supposed to - twice - and it wasn't easy getting a hold of someone to arrange the returns. I resigned to keeping it after airing it out some more even though it offgassed VOCs badly, and Victor assembled it for me. It's the way he listened and saw me as a human being and customer who'd been jacked up. Thank you, Victor. read more

EPSON PRINTERS. Great store! Just some advice. Do not buy anything Epson. They will bring a firmware update that will block any third party ink cartridge. Then deny. There are lawsuits reguarding to this. Stay away from Epson read more

DO NOT make a purchase here right now unless your sure the solution is a good fit for you. I purchased the Linksys Velop wireless solution for $300. The solution does not perform as promised and I cannot return it. Their return policy has become fluid since the corona virus hit. The new date to accept returns is May 3rd and I'm sure it will change again as it has already changed twice since I made my purchase. I'm concerned they will eventually refuse to accept any returns for purchases made during the pandemic. If I'm not allowed to return this purchase based on the return policy in place when I made my purchase, I will never shop here again. read more

Had an amazing experience in here! I encountered customer service like never before! I was greeted when I walked in and was asked more than once if I was finding what I needed as I was shopping. I actually did find everything I needed, and then some, easily!!! Which is a bonus when I don't have to circle a store dozens of times to find stuff! The checkout was super easy, quick and very pleasant!! I might go out of my way to shop this location! read more

Office Depot - Office Equipment Near Me - Suwanee, Georgia

I needed a very specific manual printed for my company and Kayla took excellent notes, listened to everything I needed and the team there completed the final product (a 406 page manual) in less than 24 hours. Bonus: I shipped the final product to the customer direct from their counter as well. It took a competitor 3 days to continuously get it wrong. I'll never go anywhere else for supplies or for printing again! Thank you to Kayla and her team. read more

Now why the hell do you'll wanna fix phones. Do what you'll have been doing for a long time 'sell office products' now you think the people from the cell phone repair industry will shop here???? Stop ruining it for small business owners. You should be ashamed. read more

Just used the copy print service. I was surprise to see I needed to CHECKIN on the computer for service when there was one person being helped in front of me. I sent Terry (copy center) my color copy only to find out for some reason the copy was printing the highlight boxes on the document. I had just printed the document the day before at another Office Depot. He took the initiative to tried to problem solve the problem with several suggestions. He asked me how I had edited the document? I had edited in Adobe. The document had been edited in MS Word versus Adobe Acrobat which cause the problem. It was just a minor change and he even caught a grammatical error that he asked to correct in the process saving me a return trip to make the changes on my computer and return later to print. Thank you for your insight! read more

Everyone is always friendly and helpful and I feel that I get a good value for whatever I purchase. It's also a very convenient location. If it was gone I'd have to go over to Buford drive and face all that traffic. read more

The tax free weekend sent me to Office depot because I was looking for a shredder. I didn't find what I wanted, but I did come away with a few things. I've never really had poor customer service here...i'm just not a fan of their store setup. Maybe it's because I don't frequent Office Depots all that much, but it shouldn't take more than a handful of moments to find a section...let alone a specific item. This isn't a "this store" issue as it's more of a "Office depot" issue. Beyond the difficulty finding things, they've had what I needed most of the time read more

Took us seconds to find the shipping items we needed, and then sat at the check out counter for 10 minutes waiting on a the manager to clear the registers. He never came over so we left very unhappy. I only wish I could give this dump zero stars. Don't waste your time. Walmart is around the corner. read more

Copy and print is now horrible, walked out last two times. Today needed 3 packets that I printed at home to get coil binded. 4 days they said , for a 5 min job. Noon on Friday till Tuesday , unacceptable in my opinion. I'll use someone else . read more

Asked a associate to get tablet and had to wait 10 min but wasn't informed, they had me just standing there until I went up front to ask, some customer service read more

Great store for business and school supplies. I tried what Jimmy suggested in a review above and purchased my toner cartridge from http://www.printgreenga.com "Print Green USA" and I was very happy with the product and the price. I purchased my printer from Office Depot and the staff was very friendly and pretty knowledgeable. When it comes to buying printers, computer peripherals, etc I prefer Office Depot over Staples. read more

I'm writing this review because of what major inconvenience this company is for me. I have visited this store three separate times and have left empty handed. I typically look on line to see if they have a product I need and go to the store to buy it. The problem is, the store has never had what I was looking for in stock and I'm told it is an "on line" only product. I was looking for a USB extension cable this last time so my laptop could connect to the printer across the room. This is product typically found in an 'office'. I feel like this company should be called "Pens and Paper Depot" because that's the only guaranteed product they have in the store. My advice is to have a selection on your website to check "in store" availability so people don't have to waste their time and to stock more products related to products you do stock in store, such as printers! read more

I see employees just inside the door. It's 805 am and they are supposed to open at 8am. I've been standing here since 755 am and the employees have seen me.. This is not what I expected from a store like this. I ended up leaving and going somewhere else. read more

DO NOT send print jobs to this location and expect them: a) to be done in a timely manner; b) to be done correctly. Last week, I sent a print order in. They did not have the tabs that I requested per their web page. I wound up purchasing tabs from the store. I was told that they could not refund those that I had paid for online, as they didn't have a SKU for them. Yeah, right. I decided (foolishly) to give them one more chance. This week, their color printer is down. My order was promised today, but as they only have one printer with no backup, they can't print my order. Really? I paid via PayPal, and it is showing as pending until September 2014. So, they cannot cancel the order, or even send it to a different location, since it shows as pending, sent to production. The only thing is, this Office Depot CAN'T produce. Avoid them at all costs, even if you have to pay more to get the job done elsewhere. read more

Never had a real problem with this store and the most recent error that happened sending an order from online to be printed in the store was handled promptly and expertly by the store manager, Mark. read more

Service advisor Ben says I am the fourth __insert Indian last name here__ and then proceeds to guess/ask my occupation.... "You work for Subway?"... "No.".... "You work for tech support?"... "No.".... "Oh, I was just curious." All while my order is sitting incomplete (I was emailed ready for pickup). I suppose it would be a violation of terms if I mentioned Ben's race and/or his moderately thick accent... But it's okay for Office Depot. Joy of living in Georgia. read more

Never go to this store to ship packages as if the employee makes a mistake they don't care. The rude store manager matthew will make sure you know they don't care. read more

I never complain about a service because am very tolerant when it comes to people but this has to be the worst experience I have ever had. I have came in four different occasions and have left empty handed. The employees that work in the Printing section are lazy and always say they don't know how to do anything and that they don't have enough time it's always the same thing ! Cynthia always has the worst attitude she's very disrespectful and I have talked to the manager about it. No stars are even worth giving sucks that you have to click on a star to be able to leave your review. read more

I have never been treated like such a liar and a theft in my whole life. Eddy or Eddie the store manager at this location had my wife stand around in this store over 45 min, while he called the location we purchased items from to confirm we were not lying about a 6 dollar refund! He repeatedly got loud with me in front of numerous customers! He then stated " we im just going to refund the whole order". It's simple just give me what you owe me! read more

I received excellent service from their computer expert named Angel a few weeks ago. He found all the pictures and documents that I thought were lost on my old computer, and transferred them all to my new one. So grateful....I thought they were gone forever. read more