Yeah, it's an Office Depot. But they had good sales around Labor Day! Found a pretty great desk and matching bookshelf for my office in our new Crieve Hall house! The employees were extremely helpful and friendly, so it was a decent Office Depot experience! read more

I like to shop local and I needed a chair mat for my desk. I found what I wanted online and the website said pick up in an hour. Great!! So I placed my order and went out to run errands. I stopped by the store about two hours later to pick up my order and it wasn't ready. In fact, they didn't even have what I ordered in stock! The clerk explained that the computer said they had 24 in stock but they didn't have any...it happens all the time he said. Then he added that he "zeroed out" the order and asked if I checked my email. Really?? He didn't even offer to show me what they did have in stock! Well thanks for wasting my time!! This was not a complicated order folks. It was a chair mat!! This is what they do. It's sad but I feel like I'm witnessing the death of the brick and mortar office supply store. I should have just ordered from Amazon! read more

I do not usually leave reviews and I try to leave positive reviews whenever possible but I will not return to the copy/print center for service.. I needed to have graduation programs cut (no copying, no printing). It is a simple process that should take less than 10 minutes. After waiting for 20 minutes without even being acknowledged (no "hey, be with you in a second") and after helping 2 people in front of me (that had walked in the store AFTER me), I gave up and walked out. I'm sorry, but that is not great customer service... read more

Lost a steady customer over a $2 decision. For me it was the principle of standing behind your knock off products. For them it was a missed opportunity to send me home content with the replacement. read more

Madison store is conveniently located. Clerks are friendly, knowledgeable & helpful, making it a great place to shop. Customer service? Good. If I ask for assistance, I receive it. They don't interrupt me if I am shopping. Rewards are great and easy to cash in for purchases. read more

Worst customer service. I frequent this location for work and the staff never acknowledge your presence. They are always talking with each other and ignoring customers. They rarely answer the phone or keep you on hold forever. This store only ever has one lane open so it takes forever to check out. They have also messed up several printing orders that we made. Poor management. read more

This store has FANTASTIC customer service. I came in to buy a chair and accidentally locked my keys in my car. The manager and other employees were INCREDIBLY kind and helpful. They let me use the employee phone and computer multiple times so i could contact roadside assistance and even when out their way to ask if I wanted water or needed any help. Would greatly greatly recommend this store both for the service I received when buying the chair and the help I received after read more

The store manager, Damien, took his time and patience helping pick the laser printer that was right for my needs and budget. The customer service I received after my purchase were just as attentive and courteous. Great staff and very knowledgeable. I will definitely be giving them my business in the future. read more