I came to this Office Depot on Westheimer by HIllcroft to pick up an online order. It's pretty fast, actually. But the store is somewhat darker than other stores. I hope my eyesight is not going away. I don't remember it was dark before. I remember I used to shop here few years ago. Service was average compared to other Office Depot stores in Houston area. read more

The bathrooms are infested with rat feces and roaches! Alive and dead! It's absolutely DISGUSTING!!!! This has to be a violation of so many health codes!!! read more

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Great associate with highly level of product knowledge. Super clean store and they accept return/empty ink cartridges read more

Office Depot - Entrance - Office Equipment Near Me - Houston, Texas

There self service copies machines always are down Need to add another one or update machine read more

Can say this man how Office Depot has fallen, I normally go near corporate headquarters but I needed something for work so I grabbed a few things here. Parking spots were quite a few so no need to worry about parking. Once inside the store, you see registers to your right, copy and print to your left and the store straight ahead. The store had some opportunities as lot of empty shelves and peg hooks. They had only one person on the floor, while many needed help finding stuff. Having 3 people working from 11 am-12 pm is kind of wild to me. Going to the registers, the cashier was friendly. It looks like they should apply elsewhere cause the service was probably the best thing about the store at checkout. Service at checkout 5/5 Service on sales floor 0/5 Store appearance Exterior 5/5 Store appearance interior 2/5 very dated inside time to upgrade Overall 2/5 read more

Don't shop at this Office Depot. Since David, and Chris have left this Office Depot has gone to hell. The service is pitiful. I waited for 20 minutes in line last week. I asked for the Manager, and she opened another lane, but she was just as slow as the first check-out lane I was in. The line started building so they opened a third lane, and the line still didn't move. They kept ignoring me when I made comments about the terrible service. Veronica is still there. She's a nice lady but she is just as slow as everyone else at this location. Try the location near the Galleria because this location at Westheimer at Hillcroft is a joke. Wal Mart is faster than this Office Depot location. The Manager said they were short staffed. No kidding, who wants to work for a Company like this? The freeway moves faster than the line at this location. You heard it here first. You're wasting your time if you shop at this Office Depot location. They only had one line open on a Friday afternoon. Are you kidding me? Wal Mart has at least 10 lanes open all the time. Bruce Wilson read more

The lady in the front did help out with the services we need. above and beyond. And took Initiative to make our experience better.

Not to be confused with Orifice Depot which is much more sexual. This is a decent Office Depot, but these stores are so expensive now, and I couldn't believe how much though. Definitely not what I was expecting in terms of price. But altogether they do a pretty good job and I would come back here if I was desperate. read more

Office Depot - Orifice Despot - Office Equipment Near Me - Houston, Texas

I am not quite sure why this store is so bad. I mean, if they hired ENOUGH people- you know- STAFF and the proper amount of them, this store's reviews may rise quite a bit. I called earlier to see how to make copies and print, as well as the prices, etc., which the employee told me; why does this store's location close so early in the printer/copier section BEFORE 5pm??!! Just about everyone in the city of Houston GETS OFF AT 5pm!! You talk ABOUT inconvenience! It appeared as though they only had TWO employees in the entire store which is ludacris!! It is badly enough that many places of business have automated phone systems to service you in stead of talking to a live person. Pretty soon, just about everywhere is going to have robots that check us out!! read more

I purchased filing supplies back in January. Two days later I took file boxes back. The woman who took them discounted them $4 each. She gave me the price that they just discounted to. She refused to fix it and told me I had to get it straightened out at corporate. I called corporate and they would not help. I've been back to the actual store and asked for GM - he's NEVER there. Do not shop here. read more

Horrible customer service and they closed and locked the doors before 7pm their scheduled close time! They turned away at least 5 groups of customers! If I didn't need the copies today I would not have given them my money! read more

Just like any other Office Depot that I've ever stepped foot in, this one is no different. ALWAYS empty. Like seriously, never more than maybe 10 customers at one time? The last time I was browsing here, I was greeted by not one, not two, not three, but FOUR different employees asking me if I needed help. Returning an item here is always a breeze. Scan, scan, sign. Done. The only downside is definitely the "retail" pricing, because you can always find something for cheaper online. However, if you need some office supplies (like ink, or toner) on the quick, then it's best to go to your local office depot. However, If you scour the net, you can get some coupon that gives you an extra discount, or some gift card for future purchases. This particular store is clean, bright, and everything is arranged neatly. Too bad they don't have as many "clearance" items compared to some of the other locations I've been to. I'll be back. read more

I went inside to get stickers printed and they tried to charge me $20 "setup fee" for pressing the print button and selecting how many images were going to be printed. This is complete robbery and this store is not the business. I went to the location in Conroe and they charged me nothing to print my stickers except for the cost of the paper. Your policy is wack. read more

Come on guys! Based on your already poor rating I really don't think you'll care to even read this review but maybe I can provide some insight to those fortunate souls who haven't stumbled across this place yet. I'm currently in a queue to have 1 piece of paper printed. Ahead of me are 4 other people in a queue, and has been that way for 1 whole hour. The instructions to get in the queue weren't super clear, and the staff couldn't care less to help any of us figure it out or even acknowledge us waiting in line. I just want to print ONE PIECE OF PARCHMENT from your fancy, luxurious, premium-a** printer, you incompetent mouth-breathers. read more

extremely bad and slow customer service! seems like they are on their first day.... everyday!

I came in to buy printer ink and possibly a journal. I swear who doesn't love office or school supplies. It makes me want to organize and document my life more. The staff was helpful and the store was clean and organized. I'll be back in for my office needs. read more

Very slow service One person taken care of printing No enough people To take care of customers read more

Best place . My dad introduced me to this place in 1990 They are courteous. The products are always in stock. Best time to shop fast is between 9 am to 11 am read more

Great customer service as soon as I walked into the place! I like that. Got everything I needed printed and done in good timing. I got great assistance in making some adjustments to my file fast and easy. He even saved the adjustments so I'm to use it next time I need it printed. read more

Came to drop off a UPS package but wasn't able to because no one could remember the password to the UPS computer system. I sat around 15 minutes and no one could get the act together enough to find the sheet of paper it was written on. I wasn't planning to make a purchase but I did just so I could fill out their survey as well outlining their incompetence. Thanks for the attitude and frustration. read more

I was in Office Depot at 7519 Westheimer Rd I noticed customers not wearing mask when I pointed this out to an employee I was told that it was a Texas law that they could turn a customer away if he or she refused to wear a mask I thought that was ridiculous and inaccurate When I got home I called the corporate office The woman I spoke to asked for my contact information and said someone would reach out to me concerning this matter The next day the store manager named Mark called me When I explained what I witnessed in his store Mark told me that they were not the mask police and that some people have medical conditions that prevented them from wearing a mask I told him that other businesses asked these people to use their curbside pickup He again told me that they were not the mask police and that was their corporate policy I feel that Office Depot does not care for their customers health or their employees health and well being I strongly encourage anyone that cares about CDC guidelines being enforced stay away from Office Depot and instead go to Staples I gave one star because because I could not give a lower review read more

We have attempted for more than 2 weeks to receive the furniture we ordered and paid for delivered to our new office. We have been given several dates which resulted in several days of sitting on the floor from 8am to 8pm (the delivery hours we were given) with no results. Repeated phone calls and trips to the store to straighten this out have resulted in NOTHING. We chose to write a letter in the hopes of getting someone in management's attention and I was put on hold for over 5 minutes twice and disconnected once before someone said "Mark, I don't know his last name". Customer service is as foreign a concept to this store as could possibly be. I cannot believe their corporate offices would let these folks continue to run this place. Lisa M. S. read more

The machines are slow for printing. This time I came, i was about to print when the manager comes over and tells my husband to put on his mask, but his mask had just fell down and the woman was being very rude and then even tells me to fix.my mask all the way over my nose. I told her if i pull it up more it would be on my eyes but she starts telling me to leave. At this point my husband and I have situated our masks properly the best we can and she is still telling me to get out and raising her voice. She was very close to us and I told her to socially distance but she refused. Then the other manager or employee comes over telling us to leave or shes calling the police. This place is crazy I just bought a printer cuz I'll never go back here read more

Got a notification to pick up an item I had ordered online and the associates refused to help because they were "too close to closing." Terrible customer service. read more

I came by to do some copying and the 2 Ladies in the section were just horrible. They had poor customer service, and was only nice to 1 lady because they seemed like friends. They were just ignoring everyone else, and had a real poor attitude. read more

I would give 5 stars but this cashier (a Hispanic lady) was so rude. While i was paying I was asking her something and she started using her phone and acting like she didn't hear me. I repeated the question 4 times until i got mad and told her if she could put her phone away and answer my question. People like this give a bad reputation to a business... Her emplo # is 665376 .. anyways beside that everybody was really nice and helpful thanks read more

Worst customer service ever!!!!!! Will never come back to this location. Staff is rude, they don't know how to price items, just plain stupid. Waste of my time. read more

Office Depot used to be my go to spot but it's just not good anymore. First off; the prices didn't not match the advertisement for tax free weekend in store sales. Secondly, everything was all over the place. The labels I looked for was in three different spots. The black and white labels I needed for my label machine was out of stock! (None in the back!) it's only Friday. Why are they out?! Finally, the lines were not even long but there were no workers to be found to help me; overall bad customer service. I think I will stick to a Walmart! read more

Notban avid office anything shopper. However I have found my way into this location on several occasions. More than impressed, more than satisfied, more like awesomely overwhelmed. Sean, the first employee I got help from was infinitely full of tech wisdom from the newest to older technology. Sean was extremely kind, courteous, patient, & thorough. I couldn't imagine what my unplanned, yet necessary stop here would've been like without him. The management team is the most wonderful group of leaders at a single location. Each have their own way of customer service style that's going to fit any shopper. I cannot comment on the printing services offered. I asked about a few products offered and was handed a brochure. It wasn't close to what I had questions about. The abrupt treatment by the business center /printing services left me with no desire to return to that department ever again. Overall, wow they run a phenomenal store and every other store should take notes. read more

This is the worst place they had terrible customer service just 1 person to attend people and they take forever to attend one customer this is ridiculous I don't recommend this place read more

Went to get one thing laminated use the coupon and had the lady roll her eyes when she had no customers with an attitude like that lady I'm not surprised you're working at Office Depot read more

Horrible and rude employees the store is empty and there's no one at the only register opened. I had to look for someone to pay people need to change their attitudes if they care about having business. read more

Was looking for a planner that had been discontinued and Marc spent the time to locate one and have them hold it at another location. He was kind enough to take the time to research and locate it for me, which is an example of excellent customer service. Thanks for my beautiful planner! read more

My name is Perry Singletary. I'm the Assistant Store Manager at the Westheimer @ Hillcroft location. We are building a winning customer service culture and we need YOU. I am seeking highly motivated, outgoing individuals for employment. We offer fair wages and flexible scheduling. Are you ready for retail? If you are come see me at 7519 Westheimer Road Houston, Texas 77063. I look forward to talking with you. read more