Loving the holiday selection ! Parking: The area is pretty busy so it may be hard to park right by the store.That being said, it's all walkable and you can park in a garage nearby. Selection: The holiday selection this year is so cute ! Loving the ski themed collection this year Service: The service is nice. Someone greets you when you first walk in. We were browsing but they do have a desk if you're looking for more specific design items and need assistance Bonus - there is a restroom available in the shop read more

West Elm - Furniture Stores Near Me - Houston, Texas

This is a very nice furniture and accessory store at the edge of Rice Village in Houston. You can look at the pictures to learn about the type of items offered for sale. Prices seemed reasonable. Like other reviews, we were not greeted or approached by salesstaff, but that was a plus since we were just browsing. read more

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Nice new furniture store in Rice Village that supports the Trevor Project. The design styles have very crisp clean lines that were inspired by New York apartment style living. Questions? Ask for Joshua. read more

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Bought a harmony sofa last year. In less than a year the seat failed. West Elm refused to cover the sofa under any warranty. Exercise extreme caution with this brand and all their brands including pottery barn. There is a reason their websites don't have a review system. Update: west elm made good on this issue. After contacting them with video and photos they allowed me to return the sofa. I would express this is the exception and not the rule largely bc of my circumstance. read more

We've been looking for a small kitchen dining table and chairs for some time. We really like the West Elm furniture and style but had reservations because our sister-in-law had a very slow and negative experience with West Elm. We kept seeing this one particular table that we like but the reviews regarding their customer service were less than stellar and that's a big deal when you're spending a nice chunk of change...that should come with good customer service. We finally broke down and went to the Rice Village location to buy the table we'd been looking at online. When we got there we were greeted but not offered assistance. We started looking around and couldn't find what we were looking for so we started looking for help. Even though there were several (at least 5) employees that appeared to not be overly busy, it was difficult to get someone to help. They were milling around having their own conversations and not offering any assistance. When we finally got assistance they didn't have the table at that location, so we asked if they would call their sister store to see if they had a floor sample, but she basically refused. We ended up making our own call to the sister store to see if they had a floor sample but they didn't, thank goodness we called because it's quite a bit further away. Ok...so we moved onto chairs, still positive we were going to get that table (sight unseen)...but getting her to help us and getting her to answer questions about fabric, delivery etc felt like we were taking up her precious time. While shopping for the table and chairs I found some other marked down items and went to purchase them...but no one was at the counter. Finally, someone came to the counter but even though she didn't appear to be tending to someone she couldn't even be bothered to say "I'll be right with you." Overall, we walked out without spending a dime and will NEVER STEP FOOT IN there AGAIN. read more

West Elm - Store front - Furniture Stores Near Me - Houston, Texas

When we first walked in we were promptly greeted and we let the associate know we were just looking right now - I think this process needs to be revisited. People are quick to ask you if you need help and you literally just walked in and haven't seen anything (more on this in a bit). When we found the couch I was looking for we had some questions about the pricing cards because they tell you what the product on display was but the dimension provided for the depth seemed really off. By this time we're across the store and the associate that offered us help before is now across the store, behind a counter not looking up or out across the store at all. So after a few minutes of trying to get her attention I walk over because my friend is trying to measure the depth with her phone to prove it's wrong. I decide to ask the associate a different way and say hey what do you have that's extra deep in the Harmony and she proceeds to tell me that the sectional in front of her is a Harmony and it's the extra deep which it looked standard depth to me (because the sofa was standard depth and this looked to be the same depth visually). Then she continues to say that they don't display products from the same line twice and this is the only Harmony in the store, which is false because the couch we were looking at across the store was ALSO a Harmony. So the visit was basically a bust - if the associates aren't knowledgeable about the products, I can wait until I get home and measure out the depth with a tape measure (assuming the measurements are correct) but I was hoping to be able to see it in person to get a more realistic idea of how much space this would take up in my space and/or to verify the dimensions on the tags were right. It should also be noted that this area is pay to park so you probably want to avoid it at busier times (like on the weekends) where street parking (which is free) may not be available. read more

Nobody at front desk, had to wait 5 minutes to check out even though the store was basically empty

I was eager to visit this store based on a family member's recommendation. However, when I visited on Thursday afternoon around 2:00 pm, I was extremely disappointed by the customer service, or rather the complete lack thereof. I was never greeted as I entered the store. No one said hello, spoke to me, or even acknowledged my existence the whole time I was there. After 30 minutes of walking around, looking at furniture, flipping through fabric swatches, and never having a single human interaction, I left the store. If you want people to buy your furniture, you make them feel welcome, not invisible. This lack of basic courtesy has left a bad impression, and regardless of the quality and aesthetic appeal of the furniture, I will not be giving them my business. read more

The store is nice. I always typically shop at west elm online which I'll continue to do. Walked in yesterday and I was followed around by several employees as if I were stealing things. Won't be back to this location. read more

Nice selection and quality. Brand new store! Bought table and chairs and really love them! I'll be back for more! read more

I've had such a terrible time dealing with furniture companies lately. When I spoke to Stacey she not only made me feel heard but offered a fair resolution that solved my problem immediately. Managers like Stacey are going to be what keep these stores alive - meanwhile they're 1800 numbers remain useless. read more

I will never shop at this store again. I went into the Rice Village location and ordered lamps on June 27th. I was told the item would ship in 3-5 business days. Two months later still no lamps. They did not hesitate to charge my card on the date of purchase. I never received an email or update about shipping. When I called to cancel the order I was on hold for 17 minutes before successfully canceling the order. When the customer service representative came back on the line she said " I don't know why these haven't shipped, they are in stock." She never offered and explanation or apology. Very poor service. read more

Love their style, prices reasonable and quality is pretty good. They have very modern chic items and you can count on this store for some inspiration and nice options for decor or furniture. The sofas are low for my taste, but they probably work great in apartments or smaller homes. read more

Worst experience. Purchased a bed that was in stock only to find out at delivery it wasn't, AFTER my daughter's move-in. She has been on a mattress on the floor almost a month now with delivery dates changing FOUR times, now looking at August. Store in Dallas told me they were "confident" she would have the bed week of June 15. Several calls to both this location and Dallas store just to not have calls returned. Their solution - no to a loaner bed, no to a showroom sample of the bed which we were willing to purchase. Their solution was to suggest we cancel our order - after the order was placed 6 weeks ago. Well, today I took them up on it. I was able to secure a bed from a reputable store that was indeed in stock. West Elm should start reading online reviews, perhaps they would reevaluate their business model and level of customer service. FYI, the bed still shows in stock and ready to ship for those unsuspecting buyers who choose to shop online. read more