Lots of negative reviews that I am happy to say were not reflective of my experience. The facility…read moreis well maintained and safe. There are lots of young employees working, or at least working the day we came. They did a fine job managing the many jumpers. I never witnessed an unsafe event. The kids had an absolute blast on the sections they were tall enough to do. The price for what you get is very reasonable. Of note, there is a concession stand in the back near the restrooms. I saw several pizzas from there and French fries. The one bday party seemed fun. I'd personally be here all the time if my family lived closer

I attended a child's birthday party here as a guest, and the experience was extremely…read moredisappointing--for me, for other parents, and especially for the birthday child's mom. When we first arrived, everything seemed fine. The problems began once it was time for food. Items were brought out in pieces: pizza would arrive with no plates, no napkins, no drinks, and no utensils. The kids were seated, hungry and thirsty, while adults waited an unreasonable amount of time for basic necessities that should have been brought together. It was very difficult to get the attention of the assigned party host. She was frequently chatting with other employees as if it were social hour rather than actively managing a children's birthday party. She moved extremely slowly between the table and the kitchen area, despite the short distance. At first, I gave her the benefit of the doubt--everyone can have an off day. However, it quickly became clear that nothing was being handled with urgency or organization. The host was walking around with a personal purse on her shoulder, which made it appear as though she had just arrived or was about to leave, not like she was fully engaged in her role. It also visibly got in the way of her working. Because the kids were waiting so long, I offered to help speed things up. I volunteered to carry drink pitchers while she gathered other items. She agreed. Despite that, essentials like napkins, utensils, ketchup, and drinks continued to take far too long to arrive. Eventually, I had to go to the café area myself to collect forks, napkins, and condiments so the children could finally eat. When the host later approached--slowly and casually--with items we had already retrieved, I informed her we had taken care of it. Instead of apologizing or acknowledging the delay, she appeared visibly annoyed, turned away, and walked off. Toward the end of the party, communication completely broke down. The host began ignoring me, and there was no notification about cake time, causing everyone to scramble because of the strict time limit. When I asked for her name due to her repeated rudeness and lack of professionalism, she responded dismissively, "Your party is over at three. You need to get out." She then refused to give her name and stated that she had "already told the manager all about me," implying I had done something wrong. This was extremely surprising, as I had only tried to help ensure the children could eat on time. Because of this, I went to speak directly with the manager. The manager informed me that she had not received any report from this employee at all. In fact, she acknowledged that she had noticed the host was disorganized, unfocused, and not doing what she was supposed to be doing. The manager also provided the employee's name, which is Lily. During this conversation, the manager mentioned that Lily is "very sensitive." While that may be true, it was concerning to hear in the context of a children's party. Sensitivity does not excuse poor communication, lack of organization, or unprofessional behavior--especially in a role that requires managing groups of children and interacting with paying families. When employees are not properly trained for these responsibilities, it ultimately reflects on the business as a whole. The facility itself has potential, but the lack of staff training, accountability, and professionalism completely overshadowed the experience. Because of this, I do not recommend hosting a birthday party here. Families deserve better organization, clearer communication, and staff who are prepared to do the job they were hired for.

Private party, concept is cool, but could have better things to entertain while using the…read moretrampoline. Compared to over trampoline places this is at the bottom of the totem pole. Customer service was okay, not very accommodating and just didn't have that "Disney experience" if you know what I mean. My daughter is 3 years old and she doesn't know any better and had a good time with mommy.

The employees were super nice and helpful and the kids always have a blast here. This is definitely…read moreone of my daughters, favorite places. They have a bunch of trampolines to enjoy from.

Celebrated my nephew birthday party there and it was epic. We called to book for a party of 12…read moreCall, this included a table for two hours, 4 pizza, the drinks and the set up and cleanup. The kids had an amazing time. They were so hyped that they did not want to leave. I was even able to participate with them, which is a plus. When you go in, you sign in with your party and you're directed to your table. There is a coordinator that basically tells you the timing of everything and is there if you need any help. They are also the one who put the bracelets on the kids and just help around. We end up winning two free tickets to come back and we also got a T-shirt, which is complementary to the package that we booked.

We have been to this Urban Air location many times. I'm always blown away by the kindness and…read morehelpfulness of the staff. It's something you don't find in South Florida very often so when you do, it stands out. My son has been asking to have his birthday party here for months and we finally got the opportunity to celebrate his seventh birthday at Urban Air, today. It was 10/10; a perfect party. I have three children and have hosted many birthdays. The staff is what set this one apart. Raenika and Erin really went above and beyond. They both knew what we needed without us having to ask. The kids all had a ton of fun. There was something for everyone and more than enough activities to keep the kids busy for two hours. Thank you, Urban Air for a great seventh birthday!

Great concept, however, they have at least two side/back doors that remain unlocked allowing…read morechildren to escape unseen. Also, they turn off the lights for way too long when they have younger kids at play. You can't see anything. Both huge safety concerns. I'd recommend it for older children until they correct those hazards. If those doors are fire exits, it should have an alarm when open as there is no one monitoring the doors. Also, 15 minutes is way too long especially considering you have a door in the back that can be opened without warning. You can't see your children when the lights are off unless you're jumping with them.

Honestly not impressed with this place, and much less by its prices and quality of services…read more Time was reserved for a party but previous party took longer and we were not allowed to use one of the empty party spaces. Instead we had to wait by walking around and trying to find other tables for the guests to sit while the kids played. It was all very rushed. We had minimal time to decorate the space. Another disappointment was the food. I don't expect much from food at places like this and I'm aware it's always going to be very similar as far as options go. But again, for as pricey as it is, at least it should have had good pizza. That was not the case. Nobody in the party was impressed with the food, sadly. All in all, never again hosting a party here. Taking the kids on a regular day to just jump around May be a possibility, but not certain.

Super fun time for the kids to spend the day playing and burning energy! Staff is friendly, food is…read moreok- what you would expect. Overall a good experience, would visit again.

Flying Squirrel is definitely a fun place for kids to burn energy and have a good time, but there…read moreare some areas that really need improvement. First, the staff appears to be very young and, while generally friendly, the overall supervision and upkeep could be stronger. Cleanliness was noticeably lacking during our visit, especially for a facility that sees constant kid traffic and high-touch surfaces. More frequent cleaning would make a big difference. Another challenge is the seating situation. Seating is extremely limited, and what is available is not positioned in a way that allows parents to comfortably keep eyes on their children while they play. At places like this, active supervision is important, and parents often need to stay hyper-vigilant. Unfortunately, the layout doesn't really support that, and staff did not seem particularly accommodating to parents trying to remain close or maintain visibility of their kids. Overall, the concept is fun and the kids enjoyed themselves, but better cleanliness, more thoughtful seating placement, and a more parent-aware environment would significantly improve the experience.

I've taken my grandkids here a few times and love it! There's so much to do for the little ones…read more Whether they like quiet manipulative toys or active play, there's always something to do. I have active, daredevils so the zip line and trampoline are favorites. The quiet room is also available for those that want a break from others. But that room still has lights and water displays that are engaging. We will definitely be back

We love We Rock The Spectrum! The staff are very kind and playful with the kids. All sorts of fun…read moreequipment to keep them busy and burn some energy. The new owners have really cleaned the place up. My children have done camps and Parent's Night Out, as well as Open Play and always have a great time.

We had an amazing time at Off the Wall! My child and her friends had a blast from start to finish…read more Unfortunately, one of the kids did get hurt, but the manager handled the situation exceptionally well. He came over and made sure everything was okay, provided an ice pack, and was very comforting and attentive. That level of care really stood out to me. The facility itself was clean, and the staff was friendly and welcoming. This location did seem a little less busier than the location in Davie however, towards the end of the day, it does pick up a little bit. I also really liked that they offer adult beverages liquor, wine, and canned drinks which gives parents a chance to relax a bit while the kids play. The fun bites were fresh, sweet, and crispy definitely a highlight. They also have Dippin' Dots (one of my favorites), and those did not disappoint. We ordered pizza, chicken tenders, and fries as well those were just okay, nothing special, but the kids enjoyed them. Pricing was reasonable overall. Just note that socks are required and need to be purchased, and jumping is charged by the hour. Some attractions like the zip line and arcade games come with additional fees. I really appreciated the designated area for kids under five it's a safe space where little ones can play without worrying about bigger kids.

Wanted to just have an entertainment game fun night without driving far. They did change the inside…read moreand have regular trampolines but we didn't want to jump or do ropes course and no proper shoes for laser tag. There are fewer games then they used to have. Alot of claw games for higher ticket points. I noticed one virtual game and one motorcycle race ride. Various fighting games and fair type ones. The large air hockey was not working there were 2 smaller tables and a pool table, which we noticed had 2 of the same number 15 balls and another missing. You can only buy either $20 or $50 or even more expensive game card nothing in-between it offered 400 points or 1200. They also required to sign a waiver even though we only were going to play video games, which was off since other places do not do that. We still just made the best of it to enjoy the fun.

Kids had lots of fun! Check in took about 10 mins and we were able to wait in the shade until it…read morewas out time. Kids get a wristband and are given an hour for the price. An hour is plenty of time for the activities in that Florida sun. The entire lake is fenced to protect from gators, which was cool. Lots of lizards on the grounds. My son loved hunting them after swimming. Staff seemed tired and over it. I'm sure they are hot and depleted of energy from being in that sun all day, and it showed. Not one smile or greeting. But the kids don't care.

We've been to the waterpark 5+ times and have always had a great experience. Staff is always laid…read moreback and friendly and it's a great way to get out and exert some energy in the water. It's mostly kids in the water but it's not just for kids, we really enjoy doing all of the activities as well. Lots of tables to lounge in either before or after your session. It's $25 for an hour per person.

My son loves this place especially the trampoline area.... we have a good time eveey time i dont…read moreknow when they hired new staff but the staff member named Klarel is awesome she very helpful & always smiling

So much potential, but unfortunately, this place is not it. Upon entering, there's no music and the…read moreplace looks deserted. It doesn't get much better once you're in the trampoline area. The music is either country or relaxing indie. Lots of open space with not much going on.