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    Off The Grid Surplus

    3.0 (2 reviews)

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    Mens District

    Mens District

    3.9
    (37 reviews)
    4.1 mi

    Thank you to Johny for being helpful! Super good deals! Lots of colors. Don't go anywhere elseread more

    Be careful doing business with this company, as the store policy is "no refunds". Ziad at the…read moreCarlsbad location screwed up my order by giving me the wrong suit, calling me and telling me it's ready when it's not, so I'm waiting for an extra time for him to make the alterations. I call him prior to leaving the city and asked him if he's sure we don't need to do the alterations on the 2nd tan suit that was ordered. He assured me all is well and completed. Im busy running errands so I took him on his word and didn't check the garment bags (black bags, not translucent so i could've seen it at a glance). Ziad then calls me and asks whats the name on my 2nd suit. Red flag; the suit was for another customer and my suit is still at the store. After failed negotiations for some cheap trinkets, I tell them just refund me so we can all move on. After many attempts to speak with the elusive and disrespectful con artist "Mike" (employee Ziad claimed to not know his managers last name), spoke over me disrespectfully, disregarding the level of unprofessionalism and incompetence Ziad performed, flipping the narrative saying I threatened the employees. So now I am escalating this situation and taking it to their corporate office and the mall headquarters. Do not to business with companies that do not refund their customers, EVEN WHEN THE EMPLOYEES MAKE ENORMOUS MISTAKES IN VOLUME. TERRIBLE BUSINESS WITH SHADY PEOPLE. I hope no one else falls victim. I will now be taking legal action against the company. These pictures support my evidence.

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    Off The Grid Surplus - menscloth - Updated June 2026

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