I'm a California photographer... I use all kinds of companies for printing. I have a client that wanted a certain vellum printing for their holiday cards. I found "of the earth" on-line and it offered custom vellum printing.
The website was a bit confusing for what I needed so I called and spoke to Kevin. I explained what I needed and he let me know what I needed to do was email him the file and specs for the project. At this point I said, great, after I send the email should I expect the proof within an hour or so? He said, no his proof time was 72 hours- This was on Tuesday at 9am.
He received my email and wrote back asking for a higher res of the file and then I replied promptly with the file. I then switched the email conversation to questions about price so I could properly charge my client. I let him know I needed a navy color and He let me know the costs and I replied "OK"...
I've asked all kinds of business owners, what they thought was left off with the proof after we started talking about price... Each and every business owner, including me the costumer "thought" the proof would still be delivered in the 72 hour time frame quoted per Kevin. On Friday there was no proof. Albeit was thanksgiving day, I took that into consideration and didn't inquire as to where my proof was. I even waited through the weekend and on Monday afternoon asked as I still had not seen anything.
On Monday afternoon, Kevin let me know and I quote his email "If you would like to place an order we just need to create your proofing page. Shall we go with the color or black printing?".... I was SHOCKED. He hadn't even started my proofing page after telling me 6 days prior that it would ONLY take 72 hours... not business hours, not 3 business days.
I started asking how long this would take for me to get the completed project delivered to me in California. My thinking was at this point... WOW, back to square one??? and I'm under a time-line for getting this done for my client.
Kevin let's me know on Tuesday morning that, if I approve and pay for my order he could ship on Thursday and depending on what type of shipping I want to pay for then that will depend on when I receive the order. He then says, he will get me a proof, "later today"... this is one week after I submitted my file for set up and proofing.
Being in the situation of under a time strain, I wrote Kevin back and told him that I was disappointed that this had taken so long and I was waiting for a proof to approve and based on his policies figured we'd be much further along with the process than just starting on the proof. I asked that he expedite the production and as well ship the order to me overnight so I received it by Friday.
Kevin, refused to do this and the emails turned into phone conversations where Kevin accused me of taking advantage of the company. AGAIN, i was SHOCKED at this level of costumer service.
It then gets worse. I asked Kevin to give me the name of his supervisor or the owner, because he said he was getting uncomfortable with the conversation. Kevin, again, refused to help me. We ended the conversation with me saying OK, I'll figure out who the owner is and notify them myself.
I guess Kevin thought it was amusing to send me off to find that he was the owner. AGAIN, SHOCKED. He couldn't even stand up as the owner and talk to his customer.
Not only was this bad costumer service, this was very stressful for me. His insults continued in emails, attacking my character, stating... Candia, "Clearly you do not have the same desire to live in a polite society but choose to steep yourself in rancor and blame."
He asked me a few times not to post this review of our transaction and now clearly you can see why.
This is something that happened. I am only stating facts in this review and I ask that if YELP as any credibility, that they do not remove my feedback here if Kevin requests to do so.
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