Frank at Floor & Decor in South County, MO saved our kitchen…read more After a frustrating year of delays and no design help at a big-box store, we walked in and met Frank. He listened, looked at pictures of our house, and within minutes understood our style and what we were worried about. He helped us choose a new floor and backsplash that finally fit the kitchen we'd been trying to finish for over a year. He even suggested colors for the rest of the house. Personalized, knowledgeable, and genuinely kind. Highly recommend asking for Frank.

I completed a little DIY project to build out a small wine fridge area in our pantry, with…read moreintention to match the details in my kitchen. Backsplash for my kitchen came from Floor & Decor, so I went there to pick up the matching tile. If you have never been, this place is huge, and carries almost any kind of tile and/or flooring materials imaginable. But the sheer size of it can be a little overwhelming. Fortunately I was approached by a service employee upon entry, and guided promptly to the right tile. On my own I easily could have taken an hour to hunt it down haha. I wasn't sure what the grout was, but I had a pic and she guided me to a like shade of gray, as well as to the mastic. Supplies gathered quickly with help of capable service team on the floor. Good experience, and attached is the finished product!

A+++ Best place for your flooring needs. Very reasonable. They were so helpful from the start and…read moreall through the process. The installers were the best that anyone could ask for. Can't say enough about how friendly and personable the Installers (Ryan & his partner )were. Every aspect and detail was superb !!!! The flooring is just beautiful and well worth it.

Most honest in the business. They quote me a price and stick to it. Zoe explained all the…read moredifferences in flooring and guided me to the proper flooring. Michael priced everything out and they have the best pricing. Both Zie and Michael were super nice and helpful!

We had vinyl flooring installed in our basement. Steve was great to work with, as well as all the…read moreoffice and installation employees we encountered. Very responsive, on time and a job well done! We couldn't be happier!

I have a 23 year old laminate floor that I love and looks great!! Our dishwasher was leaking…read moreunbeknownst to me. Eventually some of the tiles were separating. I have this floor in my kitchen, dining area and laundry room. No doubt the product was discontinued. Reinhold assessed the situation and developed a plan to save my floor-it would have been no surprise and much easier to sell me a new floor. They measured, matched and ordered similar flooring to put under my washer and dryer. Those tiles could then be used to patch the area in front of the dishwasher. When the installer arrived they daringly used tools to move, glue and caulk my exisiting tiles. Oh, and they charged me NOTHING!! What a complete surprise to be treated like family (I purchased this floor at another outlet that has since changed hands and offered no solution.) Need a new floor? Run don't walk to this fine group of professionals who solve problems and treat the customer with respect and appreciation. So completely surprised and thankful to see such integrity and stellar work habits displayed!! I am a very gratefully and yes, a bit amazed customer for life!! Shirley Rauh

Shawn did a great job helping us design our kitchen. His…read moreinstallers were very hard working and very dependable. We love our kitchen and our new flooring.

This is the go to company in St. Louis. Other companies were 6 to 8 weeks out for manufacturing and…read morethis company had cabinets on site in less than one week extremely satisfied. Thank you so much.

The president came out to measure and discuss patio roof project. That was beginning of May. Said…read morequote would take a week. 9 days later I contacted asking about quote. He said would take another week. Now over a month later, NOTHING. Not good customer service.

Mizzell did an amazing job removing a deck and building a sunroom on the back of my villa. They…read morewere great to work with, keeping me informed from start to finish. I love my new sunroom and so does my family and all my friends. I'm so happy with how the sunrooms turned out that I am going to have them update my bathrooms. All of their employees are so nice and did a fantastic job. They also did a great job putting in a backsplash in my kitchen.

The service was okay but the install, especially on my stairs is shotty at best. You can see gaps…read morewhere they didn't tuck the carpet on the steps so you can see through the space where it should be tucked and edges weren't cut well so there's a lot of post install maintenance. Even after calling about the steps and asking, I got no callback. Honestly, I'd not reccomended them to anyone, you're better off at a big box store.

Can't write enough good things about the process and especially the installers. We had never done…read morenew hardwood floors before, and the store staff was informative and responsive to all our questions. The installers were perfect! Showed up on time and worked hard. They got us done a day earlier than expected. Did a A+ install. Moved and reset our furniture with care. After the initial install, we had a couple of additional things, and they came out the next week. We did our whole house - and realize that even with careful measuring it will be difficult to order the correct amount. After the work was completed we ended up with 3 1/2 boxes of flooring left over that we had bought. They dont do returns. So we got stuck with these heavy boxes in our house, and still have no idea what to do with the flooring.

If it were possible, they would get a 10 star rating. Dan Bischoff is outstanding as are the guys…read morewho refinish the floors. Floors were over 50 years old and never refinished. THEY LOOK AMAZING NOW, plus the fact that Dan and his team went out of their way to be extremely helpful and extremely thoughtful and courteous to this elderly woman. Their motto of treating customers like family is a true motto for this company.

Luminous Flooring in Arnold, MO deserves every bit of praise I can give. We recently had a portion…read moreof our wood floor refinished, and the results are nothing short of stunning. The newly refinished area blends seamlessly with our existing flooring -- you would never know where the old ends and the new begins. Their craftsmanship is truly exceptional. While the entire company has been wonderful to work with, I want to especially recognize Jesse and Ray, the two technicians who completed our project. These two went above and beyond from start to finish. They took the time to explain every step of the process, answered all of our questions with patience and clarity, and treated our home with genuine care. Their professionalism, friendliness, and attention to detail made the experience outstanding. Jesse and Ray are true assets to Luminous Flooring, and because of them, we will gladly recommend this company to anyone looking for quality flooring work. Five stars all the way.

The sales staff at Edwards was great until we had a problem. We purchased about $2,500 worth of…read morecarpet and had installation completed on 8/28/15. It was a Friday installation, and it seemed that the installers were in a hurry to leave and did not complete the installation in a professional manner. 1. The installer used the stone on my front porch as a backer to cut carpet and left cut marks in the stone. I have a photo if anyone would like to see that... 2. The tack strips on the stairs protruded through the carpet. My wife called and Don, the sales person, to explain the situation and he told her that we should hammer down the strips. I guess that means that I have to complete the job for the Edwards Crew. In the mean time, my eight year old daughter punctures the skin in heel of while walking down the stair. Don never offered to have the work corrected by his crew. 3. When the crew left there were countless pieces of cuttings laying around the floor. I called to let the Edwards office know and had the pleasure of speaking with Steve, who very nicely explained to me that they did not vacuum. The unfortunate part is that I could have raked the carpet to pick up all of the left behind scrap. It was a much larger problem than simply requiring vacuuming. Again, no offer to take care of the situation. It took us over an hour to clean up after these guys. 4. My bed and my son's dresser was not put back in the correct location. So, I had to move that as well. 5. My newly painted base boards were scratched and needed to be repainted. 6. Several hand marks and smudges on the walls had to be repaired. So, in the end, the product is fine, but the installation is very shoddy. I would not recommend Edwards or their installers in the future. When we have called the sales team to express our concerns both Don and Steve from the south Lindbergh store have expressed how sorry they are, but how they can't help. Hopefully this review will let future customers know how powerless the sales people are to deliver a quality project and how poor the installation experience was. Thanks, Lee Hahnel 8/30/15

Don and Steven at this Lindbergh location were awesome at getting me the carpet and padding I…read morewanted at the price I wanted. Very knowledgable without being pushy or know-it-alls. The estimator was spot on and very professional, and the installers did great work in a timely fashion. Very respectful and asked that I check out their work each time they completed a task. After they ripped out the old carpet and padding they ask I look at the floor and suggested taking pictures of it due to some old, very nice inlay. They did it when they finished the padding install and had me walk all over it to be sure I was happy, then again with the carpet install. They did this for each room. i could not be happier with this business and the product / service they provided. nice job guys!.

We had two bathrooms in our house which was built in 1963, one pink and one blue.Ted and Margo came…read moreand now the large bathroom is all white including the tub and the small one in a very light gray which I picked out and Ted was able to order. These are the nicest, friendliest. and down to earth people you will ever met. They answered all our questions, explained the process and were very patient even when I changed my mind several times on a color for the small bathroom. If you are thinking of changing the color of your existing bathroom tile you cannot do better that Ted and Margo and Gateway Porcelain Refinishing. They are the best. They have pictures of our bathrooms on Facebook. We could not be happier with the results. Larry and Marianne Lemp

From the owner: Bathtub refinishread more

Wejust used Barefoot Carpet Co. to recarpet our upstairs. They did a wonderful job. we had a lot of…read morefurniture and they moved and replaced it exactly how it was. I've never had carpeting installed so perfectly, it was a beautiful job. The installers were courteous and polite and made an event I was dreading very easy. I would definitely use them again. CR. Chesterfield, Mo.f

We had a great experience with this family-owned carpet company - Denny, Matt, Daniel, and Peggy…read morewere all just wonderful! The installation was excellent (all baseboards remained perfect - no paint repair), pricing was very fair, and everyone we worked with was kind and informative. They were reliable, respectful of our schedule, and very careful with our home throughout the entire process. Highly recommend supporting this business! We refer them all the time - their years of experience are reflected in the end result.