Worst appointment system, tell you one thing on their online appoinment toold only to find out…read moredoctor does not really work those days. Staff super rude and unhelpful and place is a dum, looks like an abandoned house, very scary indeed.

Dr Chen was unfortunately referred by my aesthetician (whom will never refer again). His attitude…read moreshould have been a clue at the beginning. He made a rude comment at his surgery facility which he owns. He talked the entire surgery to his staff in the op room about his European barge vacation, rather boastfully. I couldn't chime in as I was anesthetized enough to keep me alert, but unable to speak. My bruising was over the top although I followed the protocol. I went back several times to have stitches removed that were hanging and uncomfortable. During one of the post visits he agreed he could have taken more off one eyelid. I inquired how much it would be to correct. Another $5,000! Both eyes upper and lower were 8-10K. What was he thinking. I continue to have black looking stitches above both eyes. I called to request a visit and the front desk attendant said it would be a $50 copay. ? I called a week later willing to "say" I'd pay it, and this front desk attendant said, let me look at your record. I should have come in earlier to have these removed. ? Really? Maybe I should have been advised to talk to my eyes to ask them to heal quicker. They asked for photo's which I sent immediately. The Doc was on vacation for a month but got back to me through his attendant, and she said, "quoted, this is called junk." It will cost $500 to remove. Business must be really bad. And I have cysts." At my recent facial, my beautiful aesthetician removed "4" pieces of stitches for no extra charge. She is furious the way he has treated me. The doc also said I have cysts, which happen to be on the incision line. When I pull the skin back slightly, I can see more stitches. I can't wear eyeshadow because it looks like I have a line of lumps. Would have been nice to have been treated kindly, and cleaned up his mess for the first $10,000. I have put off writing this for a year or more and I couldn't help it, as it just kept getting worse.

Doctor Rohan A. Jalalizadeh & the entire support staff are truly outstanding! I have had Vitrectomy…read moresurgeries to remove a vast array of floaters from both eyes. Doctor J (as he wants to be called) is professional, concise & amicable towards his patients & staff members. As a military veteran I have the utmost confidence with my six month DM2 checkups. It is too bad that Doctor J does not perform Cataract surgeries any longer. I will be forced to go with Barnet-Dulaney-Perkins for future cataract surgical procedures. TY Doctor Jalalizadeh & the entire support staff @ Retinal Consultants *Central Biltmore Office" & eye care, quality of care & office experience is superlative in all ways and means!

The doctors here are very smart; just take a look at all the plaques on the wall. Not only degrees,…read morebut Phi Beta Kappa, Phi Kappa Phi, etc. That inspires confidence. The service is fine. My appointment was for 10:25. I was on time. At 10:45 I was taken for dilation and then the second waiting room. The doctor came and did his thing at 11:35 am, so 1 hour and 10 minutes after my appointment. It was very busy - loads of people. The suggestion I have for this practice is to improve your wifi. There are probably 20+ people sitting around waiting for over 60 minutes and there is practically no connectively, especially in waiting area #2. It would sure improve the wait for all the people sitting there. Have you ever considered this? Is it a cost issue? You could also improve the main waiting room. There is a TV but is wasn't on. There were million-year old magazines. Truly, it wouldn't take much time, effort or money to improve the ambiance and make the long wait more pleasant for patients. Please consider it.

Two weeks ago at my husband's very first appointment with Dr. Sharam Danesh was the day from hell…read more One star is too generous. Abrupt, rushed, heavy hand, careless - never examined my husband's eyes after dilation. Lesson learned - We should have done a deep dive researching this doctor before scheduling the appointment as there are several negative experiences shared online. My husband's eyes are not doing well since Dr. Sharam Danesh treated my husband. Recovery will takes weeks.

Avoid. He is unkind, unprofessional and rushed. When he was treating my mother she expressed pain…read morewith the injections. She was crying and he raised his voice to her and told her the only thing that will hurt you is not getting the injections. He refused to give her anything for her severe pain and shamed her as if she was "seeking" pain medication. He spoke to her unkindly with his door open, and left the room when she was in tears. We are filing a complaint with the board of medicine for his abusive behavior.

I started seeing Dr.Reiss, for my glaucoma. I had cataract surgery during the surgery. They gave me…read morea wrong prescription, lens in the right eye. I want that for a follow up after surgery. I was also in a car accident. The doctor did not think there was any relationship to the inflammation in the eye. They ended up getting a check out of my settlement for $1000 and we've been going back-and-forth. Insurance paid for everything. I informed the doctor I had a workplace injury. He did not take it serious even though he had all the doctors notes and passed notes from previous doctors with no other issues except for my underline glaucoma. He was subpoenaed when they asked him about the scarring in the eye he said there was none and then I reminded him, and then he did admit there was scarring. I went to another doctor showed her all the doctors notes and she sat down, took several days and put all the different information together instead of my Doctor putting all the notes together and going over everything with me. He keeps telling me I did not have any issues related to my injury, especially after another doctor stated this because he does not want to deal with Workers Comp in injuries. He also knows the doctors that treated me in the past and since they all know each other, this is a big problem! The Billing office and they tried saying the payment for $1000 was part of his council to the ICA. I informed them this was not $1000 fee and it was something that should not have went to the doctor it should have came back to me for my accident I had in my settlement. Dr. Reiss nothing to do with my settlement nor they should not have $1000 and being dishonest about it after my health insurance paid for my treatment and I paid my co-pays. I do not know what they're trying to pull, but they are not working in good faith.

I had my Cataract surgery in late 2024 & trusted DR Patel…read more Big Mistake!!! I opted for Laser treatment on my right eye. When we arrived we waited for 2 1/2 hours he then proceeded with the laser not checking whether I was still numb enough-I was NOT. I screamed with pain & told them to stop. He then proceed with a regular cataract removal without consulting me. No apology what's so ever. Ever since that time I have problems with my right eye. I asked to see Dr. Patel but they shoved me off to a young Optometrist. Never saw the Dr. again. I would be very careful using this Doctor for anything, he has an Independent surgery Center with an Assembly line.

My husband has been under Dr. Matthew Heller's care for years, and we've always appreciated his…read moreprofessionalism. During a recent visit, he recommended updating my husband's glasses, and we were referred to Dr. Jayme Windsor. After receiving the new prescription, we paid $484 (with insurance) for glasses that turned out to be unusable. My husband cannot see clearly with them and actually sees much better with his old glasses. At the follow-up appointment, we explained the issue but were told, "this is the best we can do." No meaningful solution was offered, and we were later given the same prescription as the old glasses. We were also informed that no refund is possible. As retirees on a fixed income, this is a significant loss for us. The only positive part of this experience was Alicia in the optical department, who truly tried to help and was very professional. Sadly, due to how this was handled, we cannot recommend this location

I was seen for a glow up by Melina RN, my entire experience was flawless! From the moment I entered…read morethe office the staff greeted me both professionally and with respect. Melina is a true artist, I am very excited with my results, as I understand the importance of first impressions I believe in consistent results that enhance natural beauty while erasing a few tired years. Melina has mastered her technique of finding your beauty without over imposing her opinions. I highly recommend her services and those offered by this medical group. Robin S

NEGATIVE STARS!!! Do not , I repeat do not come here! I should of know better when I saw their…read morefaces!

Still doing great! The best decision even made. Can you imagine that my 18 yrs old implants still…read morelooked like new when they came out? I do use them for cold compress on places that needs them. They works great for that.

Dr Dustin Heringer performed Ptosis (eyelids) surgery on me and I am absolutely thrilled with the…read moreresults. Prior to surgery, my eyes were only open slits. A couple days later my eyes were noticeably open. I just had my last post-op appointment at 2 1/2 months and my eyes are wide open. My husband says that he can't remember he saw my eyes wide open. Family and friends give me positive compliments. I Never had any pain! I consider Dr Heringer my Miracle Doctor! He's kind, friendly, professional, and answered all of my questions. The office and support staff are all very nice and helpful. I wholeheartedly recommend Dr Heringer to anyone!!

Dr Heringer and his office are top notch. He took the time to evaluate a difficult problem. He…read moreexplained surgical options thoroughly. From the time I called to make my appointment until my care was complete everyone was professional and kind. I highly recommend him.

Dr Koster performed cataract surgery on both of my eyes and when I return the next day, was…read moredelighted to hear I had 2020 vision, each time. He's kind gentle and thorough... What more could you ask?

I recently needed an eye exam and chose to make an appointment with Dr. James Koster. Wait time was…read moreminimal. The staff was efficient. I felt like I got a great exam from Dr. Koster. He was professional, friendly, and caring. He listened to my concerns, took time with the exam, and showed me the results of the exam. I chose a nice pair of eyewear from Kim's selection. Visiting Dr. Koster was a great experience.