The staff here are amazing personnel and very competent in their work. It is always a wonderful experience to come in and be greeted by my first name. I've had no issues They are very professional and I recommend this site if you want to donate plasma. read more

Everying it was great niçe Ppl great staff. Candice help me and she drew my donation almost every time I gone so far thank you read more

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They say it takes up to 2.5 hours. That's not true. It took over 2.5 hours. They are slow and don't work with a sense of urgency. Also, I didn't appreciate the lack of privacy during the entire process. I shouldn't have to give answers to invasive questions in front of others. In my opinion, it's a violation of HIPAA and FERPA. read more

Knowledgeable staff, attentive and respectful. I feel safe when I'm donating. Thank you for prioritizing my comfortability during my visit. Appreciate John for assuring quality care. read more

All the staff work really hard to make it a comfortable experience... I notice how some early morning Monse comes in and hits the ground running.. getting all the machines ready at quick and professional manner for us early birds that come in to donate... Also I want to mention how Melanie was great big support to me when I first started coming to donate. Overall all the staff make it a nice experince overall read more

I love the people there. The staff are the best and very sweet. I get in there and get out fast. They are very attentive and take care of business. read more

Octapharma Plasma - San Pablo - At Octapharma! - Blood & Plasma Donation Centers Near Me - San Pablo, California

I always have a pleasant time here. All the girls are great! Katherine is so friendly at check in. She remebers EVERYONE! Also, love when Jessica hooks me up its always painless. read more

When I first arrived I met with Mike, he assisted with the initial intake. He is friendly, patient and answers all your questions. Be aware this intake can take around 2-3 hours. Give yourself time and depending on how busy that is too. Fridays I check in with the amazing Kathy. She is awesome, friendly and I always look forward to seeing when I come in. Shout out to Robert who is another great staff. Friendly and great to see around. Overall great experience for me. I wish they had more promos or bonus for return donors. read more

Octapharma Plasma - San Pablo - Inside entry - Blood & Plasma Donation Centers Near Me - San Pablo, California

Great place to come donate plasma. Clean environment, friendly and responsive staff. Its getting busier by the week, but the service remains the same. read more

Helpful folk. The intake nurses were very professional and kind. I would go back more often, but it's a bit of a drive for me.

The staff here are very friendly and the facility is always clean. I'd recommend trying to come some time in the morning, because they're usually busy in the afternoons. read more

The staff are very friendly professional and respectful. Which is very impressive considering the location. They are very strict on enforcing their none tolerance to behavioral issues. The place is really clean and well kept. I always seem to have a good time when I visit here. Shout out to Momse and Mike the M&M they are the read more

Great experience and location! I came in as a New Donor not sure what to expect, but the entire end-to-end process was incredibly easy. The staff is kind and helpful, and very efficient. I never felt like I was waiting long periods of time (Tip: Going earlier in the morning helps) and was moved along pretty quickly. I felt very informed and taken care of during the process. They check in on you during the donation frequently as well, and the facilities are clean and well-run. Looking forward to many more continued donations with Octapharma in San Pablo! read more

Mike was very patient with us and helped informed us on trying to donate today Very clan and professional read more

I love coming here! I've been coming here to donate plasma twice a week since the beginning of the year. Mike is always so friendly and approachable. I enjoy seeing his smile welcoming each donor as if we are all his besties. Secretly I think he is my bestie here. lol. I'm here for it. Highly recommend this location! read more

All the staff are very friendly and provide exceptional quality care. Very descriptive process and efficient procedures.

Always wonderful service and staff at this location. Flo & Susie are very friendly and welcoming and always make sure everyone that comes in is comfortable. Susie did my intake and I have been a regular for several months now. I highly recommend the San Pablo location for your plasma donations. read more

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the people are assholes they dont answer your questions correct and it's just horrible service I couldn't finish donating cuz they kept putt the needle in wrong or too deep and making my skin swoll I never had this problem in Oakland everyones nice and respectful and they answer my questions I couldn't get a replacement card when they have done it multiple times now ion have no money to get home but I know the one in Oakland will replace my card for sure. I prefer Oakland than this one they have better service. read more

Friendly staff. The process as a first donor can be long but they put all your concerns at ease!

[The five stars for this update and the previous one is to provide evidence that the intent of the research and reviews of Octapharma in San Pablo is improvement, not to damage a business with a low star rating. Since posting my 2-star review on 11/14, 5 new 5-star reviews have appeared--mostly from people out of town. This is the response you can expect if you have a concern about a needle injury inflicted by a phlebotomist at this store. ] I was ambushed and pulled into the back office by Earvin, the assistant manager, after writing a review recommending changes in communication practices by phlebotomists who injure "donors" by misplacing needles and/or using too much pressure. I expected I may not be welcome back. Instead, since both my arms were badly injured by phlebotomists in this store (Earvin and I discussed those injuries in the back office only a few days earlier), Elena the intake tech said that I would not be allowed to sell plasma until they healed. Frankly, I was relieved. The stress from these experiences is considerable, and I don't need the money in the same way I did previously. This time, I could walk away. I just needed to confirm for the research the lack of accountability for any injury caused by the phlebotomists here. Elena retrieved Earvin from his office where he'd been alerted I was in the store (there were, like, 4 people there on Sunday morning, so it was very obvious when one of the techs went into Earvin's office to tell him I was there while I stood first and only in line. It was all in my line of sight.) Earvin came out, I told him I was recording to keep everything transparent and accurate. He acknowledged and agreed. I asked him to confirm that the reason they are denying access to their marketplace to sell my plasma is because Octapharma's phlebotomists had injured both my arms with misplaced needles to such an extent that the infiltration (the internal bleeding causing severe bruising) made my arms unusable in this context. He would not confirm that. Then the assistant manager insinuated that the bruising wasn't caused in this store by saying, "Maybe the bruising is from here, we don't know that." Sowing doubt about my credibility and trustworthiness in front of staff and other "donors" is enough to demonstrate not only an active attempt to cover-up the cause of injuries in this store (he knew where the bruises came from), but to shift the burden of responsibility and liability out of the realm of Octapharma's practices and onto the "donor." I got home and began writing an article for a series on LinkedIn and a piece in a series on Medium for An InJustice magazine. UPDATE: LinkedIn article: https://www.linkedin.com/pulse/octapharma-plasma-data-based-user-experience-glenn-ph-d-she-her-/?trackingId=45Ed7BaavvyrV Medium article: I can now demonstrate in firsthand, data-based terms how phlebotomist and management practices shift needle injury responsibility and accountability to the "donor." They also conflate fake medical authority with profit-making practices, which steals all the power from the "donor" to advocate for her/him/themselves., to speak up when a procedure has gone wrong, and to express that experience in a legal public forum like Yelp to inform others of the problems with accountability for injuries. These are business practices that have been empowered the last four years and have gained momentum in taking advantage of those who have no choices but to put their bodies and lives on the line to survive. Octapharma needs to be held to account for injuries caused by their phlebotomists when a user sells plasma in their marketplace. Last update: As an experiment, I tried using the OctaPass online check-in today to see if management's next move was to block access and shut down concerns about safety for "donors" at his store by suspending that option for me. The prediction was correct: my eligibility to "donate" has been cancelled. I am no longer welcome in the Octapharma San Pablo marketplace because I spoke up and advocated for myself. Screenshot added. This is another tool for Octapharma staff and management to use to shut down dissent by blocking access of those with concerns. This is not a business you can trust. [I reached out on LinkedIn--as a fellow professional--to Earvin Romero, the assistant manager in San Pablo hoping he might reframe his aggressive posture and have an open conversation about the problems with phlebotomist-caused injuries. He ignored my request to connect.] read more

Octapharma Plasma - San Pablo - Blood & Plasma Donation Centers Near Me - San Pablo, California

Waste of time. If you have high blood pressure you can still donate but if you have a weave in your head you can't... lol beware BLACK WOMEN! They don't tell you this until you get here... read more

This place robs people for the money, in Oakland they give me 60 for a 46 hematocrit Pablo stole 10 dollars for my hematocrit, damn shame.

I've been coming to octapharma plasma in San Pablo for a few weeks now, and my experience here has been good. I designated 2 to 3 hours for my first visit, because I knew that I would need to sign documentation, watch videos, go through a physical exam with the nurse, and get everything set up. you have to bring your photo ID, proof of address, and Social Security card. I was actually turned away for my first visit, because the phlebotomist looked at my veins and told me that I should drink more water. They wanted me to have a good first experience, which I appreciated, but I was also bummed out that I could not continue, especially because I live 25+ min away and I have to pay a bridge toll and gas to get here. But it made me more aware of my nutrition and water intake. Every time I donate, I have to make sure that two days prior I am not drinking caffeine, or alcohol, because it will dehydrate you, and I make sure that I eat a lot of protein, more than usual, because after you do a donation they're taking the plasma out of you that includes some protein so you have to make sure you eat more. The other day I actually was also bummed out because they turned me away after not having enough protein in my plasma. On top of that they have a March bingo card and the nurse would not sign off on any of my spots because I did not donate so it was just really upsetting. she seems like she was new here so I just left disappointed but because of this situation, I made sure to up my protein and come back two days later. The nurse that helped me today was really awesome, her name is Jomaine! Actually, a lot of the staff here are really great, the more often you come here the more you get to know them and you can see which nurse you like to check you in, and which phlebotomist you prefer to stick you. You don't really get to choose, but you can choose the hours that you come in and see if their hours line up with yours. I don't really like needles, so I always ask them to cover my injection spot for me while donating. I really like the incentive especially the 35 day promotion and when you refer friends. Of course, I also like that donating plasma will help a lot of people who need blood transfusions. So when you come here, just make sure you are healthy, hydrated, you eat a lot of protein, veggies, you stay away from fatty foods like cheese and dairy the two days prior and be prepared to stay anywhere between 45 minutes to an hour and 15 minutes to complete one donation. Carlos and Robert are awesome phlebotomist, there's another woman who is great too but I can't remember her name right now, I'll update this when I do. Candice is a great nurse as well and so is another nurse who I cannot remember her name but I know she is a little older and has many years experience as a nurse. She's the one that taught me that when they are checking your blood when they prick your finger she likes to squeeze the finger before pricking it, I swear I feel no pain! read more

Octapharma Plasma - San Pablo - Blood & Plasma Donation Centers Near Me - San Pablo, California

Been coming to this location since Jan and it's been a consistent experience of good people and welcoming environment. I donate twice a week and I never feel bother to come and donate for a hr with the upmost care quality and be able to relax and know I'm helping a good cause as well. read more

I have been coming here for three years. If I could rate the staff, I would give this place a 4.5. The low star rating is due to the fact that their strategy of docking routine donors on their protein check. I routinely donate and my protein levels are always in check at my initial screening. Whenever a quarter protein check comes, somehow my levels drop, even though I have eaten plenty of protein for the days leading up. The protein check somehow takes almost two weeks to be completed, even though Kaiser/Labcorp can get results in 4 hrs. I advise donors to be conscious of the fact that even though your diet will be fine, the lab Octa uses will mysteriously knock you down ~1 point to keep you from donating for two-four weeks to intentional drop down the tiers so that they pay less $ with the same amount of plasma obtained. Also they even prolong timing of eligibility to come back again for donation by dragging time with the excuse that they need a doctor to clear up for re-donation which takes up almost another week. In all sincerity, how can their own protein tests be so off from what a lab uses? This has been the wicked tactics they have used to multiple good and loyal donors including my friends so that they pay less $ to donors read more

This review isnt towards the staff or center, more towards the corporate office or whoever is responsible of changing the hours. This center now closes at 4pm, this is extremely inconveniant. No one is getting off of work before 4pm, most get off at 4 or 5. I am no longer able to donate and so are countless others because we have a job!!! Closing at 4 was the worst mistake they could have made, its extremely immoral. Their excuse was because they werent getting enough donors so they cut hours. I guarantee you the donor rate has dropped drastically since the new schedule change since people cant leave work 2-3 hours early to donate!! This is affecting donors and staff, how greedy can a company be?? Change the time back or this place will lose out on a lot more money since there wont be much plasma to donate. Horrible decision by corporate and management! I just dont understand the thought process, ridiculous! If anyone else is having this issue please dont hesitate to post a review too. The center itself has been great to me for over a year since ive donated twice a week and the staff are great too. I feel bad for the donors and staff. read more

Ive been a donor since September 2021 & love coming in here. All the employees made me feel so comfortable right off the bat, especially Naeleen who did my initial startup. They made sure I had all the information I needed and let me ask any and all questions without making me feel like a burden for even the most obvious questions. I come regularly now not only for the money but to see my favorite employees. read more

this place is absurdly SLOW. So many employees are working and yet you have to wait in line for over an hour, and that's before they even tell u if you qualify to donate. They could at least provide chairs for volunteers read more

Have been getting better service, phone service is still not the best and there is a pay drop every few months.

First time donations take extremely long here. Its about an hour wait for you to even be seen and from there it will take between 4-5 hours for the process to be complete. read more

Highly Recommend, if you're low on cash. Next to the old Big Lots and soon to be Savers. Awesome staff Robert & Suzanna is the best.

I had never donated plasma before so I was a bit nervous about the process but with the help of the friendly staff and the comfortable environment I had a successful first donation. To start off, the facility was clean and spacious and I was greeted kindly by Ervin. I explained to him that it was my first time and he was very patient and welcoming and introduced me to Shelia who would be assisting me with the process. She was also so kind and took her time, which I was very thankful for. I was worried they would just try to rush me in and out to donate but that was not the case at all. At the end of my donation, I felt overall satisfied with my experience and will definitely go back again and if you have the means, you should donate as well :) read more

This place barely has any staff. They make you wait hours at time without being seen. The staff are untrained and don't have much knowledge. If you don't mind waiting 4 to 5 hours for service then feel free to come here. Oakland location is much better. Do NOT come to this location read more

Octopharma was Clutch at a time where I had nowhere to turn to. Catherine and Robert were so nice and helpful. The whole process was very easy and id recommend donating blood at Octopharma any location throughout the bay area to anyone I know. I'm grateful to the staff at Octopharma for seeing me as the very last patient of the day on a Sunday. Although they were short staffed, they were more than professional at every turn. The whole experience was easy and it being my first time , I have nothing but positive things to say. Thank you so much Octopharma. read more

San Pablo Octopharma Plasma.For a first time donor I highly recommend this place! The staff, and facility all displayed proficiency and exemplary service. Clean facility, The staff disinfected areas instantly. They are professional and courteous!! Thank you team San Pablo at Octopharma Plasma read more

Getting paid to help others, what more can I say! The staff is incredibly friendly, love Stacy, May, and all the nurses and phlebs! I've referred friends and family who all agree this is an easy way to help others 1-2 hours a week. Donate plasma, take good care of your health, and earn a little something. The polite and friendly team help you feel at ease if you ever have any concerns. I've been coming for a year now so it's been a great experience to say the least! read more

I am giving two stars only due to everyone providing good customer service. This place could of asked a very simple questions during the fourth step, by asking me if I use a antibiotic for my small burn. What a ridiculous waste of time, then to tell me after she wrote her email " Unfortunately you cannot donate" you guys need to be mindful of folks time and when an opportunity presents its to provide a No you can donate please do so. read more

I have been to this location 3 times so far and have had a very positive experience each time. The facility is always clean and the staff is lovely especially Justin! The first time I donated I felt a little faint and Justin was very attentive, kind and helped me feel calm. During these times plasma donation is more important than ever and I would definitely recommend this location! read more

Octapharma is a clean environment to donate plasma. The staff is friendly and efficient. Help someone by donating and get paid as a bonus. Hydrate up and come in you'll be happy you did. Refer someone after you donate and receive an additional bonus. read more

So an update to my complaint is maybe it was because people were new but I have been back a few times and it has been excellent. I love me some Gigi, if you're afraid of needles like me request her!!! She is THE BEST PERIOD!! read more