This is a place that makes miracles happen. My mom, 87 years old, had an open-heart surgery causing the complication of a massive stroke on 7/11/22. Her left side was totally paralyzed after the surgery. Jim Jordon, the facility owner, came to UCSF to introduce the RPAC and invited us to visit the facility. Mom moved in on 7/29/22, was fed on her g-tube, unable to lift her head or move her left limbs, her eyes only looking at the right corner, hardly talking, totally bed bound. The facility has outstanding PT, OT, ST teams, with skills, caring, patience, and creative ideas. They challenge patients with goals. Mom was improving every day, in sitting, standing, walking, and personal hygiene. PT put her on the wheelchair after a week and on the bicycle and parallel bars after 10 days. OT put her on the bedside commode when mom was able to sit more stably after a month, which was a huge improvement for her quality of life. They also trained the family members, so we could work with mom safely and skillfully in the facility and after going home. The speech therapist worked with mom to improve her swallowing ability. They offered her puréed food after 2.5 weeks, and gradually reduced her g- tube feeding. Her g-tube was removed on 10/5/22, after the satisfactory evaluations by the ST and the dietitian. She was later upgraded to mechanical soft diet, provided by their good chefs, and mom enjoyed the meals very much. They took her for the flu shot and pneumonia shot. The social worker arranged her appointment with an ophthalmologist when we had concerns for her vision. They provided the transportation for her UCSF and other doctors' appointments. Doctor, nurses, and CNAs took good care of her. Custodians kept the rooms in a clean and pleasant environment. They were very responsive to our family's requests. PT came to my house to provide safety evaluation 3 weeks before her discharge, so we had time to make some modifications in the house. They trained us on stairs and car transfer. Facility Maintenance staff came to install the railing for the toilet upon OT's recommendation right before the discharge. They also provided immediate personal supplies, so mom can start her regular life at home without concerns. Mom was discharged on 11/4/22. She was able to feed herself, walk with a quad cane with support, speak normally with clear mind, lift her left elbow up to shoulder high, and grab things with left hand. We are blessed and thankful. I can never say enough to express our appreciation. Jim (owner) was incredible, knowing his patients' needs, had good communication with family members, kind and generous. Kevin (PT) had so much patience and always encouraged mom; his "You can do it" is still ringing on my ears. Aimee (OT) was very creative, always came up with new ideas to apply what mom was physically able to do. Karen (ST) observed mom's food intake, guided her step by step, and advanced her to an almost regular diet. Roel (PT) set up great goals, and provided us tips to follow. Abe and Cristal (CNA) provided skillful and loving care, going above and beyond. It's like a big family, with so many other amazing people: Mary Ann, Karma, Sandra, Trilsse, Sylvia, Martha, Barthia, Irma, Anna, Tamika, and all. We know there is still a long journey for mom's full recovery. We will always remember RPAC's skillful, loving care and their generous support, and will continue using the tools they provided us for mom's wellbeing. Thank you all at RPAC! read more

Richmond Post Acute Care is filled with conscientious, caring, and patient people whose focus is on getting their residents back on their feet, literally. The list of wonderful things to say about this facility is longer than Yelp will allow. My uncle, an 81 year old patient recovering from COVID and trouble walking, said it best, "I love it here. The food is amazing, the people are superb. I could not ask for anything better. It's just wonderful." I agree. He's moving to assisted living, but keeps begging to just stay at Richmond Post Acute because he loves the staff so much. And the food. The meals are incredible. He raves about the "three square meals a day, with sides, and all the fixings, morning noon and night!!" Every time I've been there for meal service, I agree. It's top notch. It's hard not to steal some food off his plate. One night they were making some chicken and the smell of that cooking was better than any restaurant. Really, who can ever say that about hospital food? This is not hospital food. This is food made by people who care, and also know their way around a kitchen. Many times my uncle made sure to get out of bed, and hobble over to the kitchen to thank the staff. If that's not enough, the administration is so transparent, Jim puts his cell phone right there on the website. He was on the phone with me on a Saturday morning, making sure my uncle was getting checked in and answering any questions. The social worker, Roseanna or "Anna" is so resourceful, and she filled out all the county forms for us and introduced us to all the after care team we needed. The nursing team knows me by name, and always remembers my questions, and takes instant action on anything I ask or mention to them. They are so organized and helpful. Jeremy works nights and is just a rock star, but they all really are. I just saw him the most because I often went over after work. If I had to list a negative thing, I would say the parking lot is hard to get out of, so if I wasn't picking him up, I'd just park on the surrounding streets and walk a few houses down, no big deal. You can also park right in front in the red zone if you have a relative who can't walk far. That's as close as the parking lot, and a little easier if you're just picking up or dropping off. Oh, almost forgot -- the physical therapist and Molly, the OT are just amazing. They always updated me on things, gave me items to work on later with him, and continually interact with patients, even after their sessions. Her patience and generosity was especially poignant as I watched her working with various residents. read more

As an personal appraisal regarding my depiction to Richmond Post Acute, their personnel, services, and overall aura; one should only display sentiments involving graciousness alongside mutual appreciation, found not only from their patients to their staffing unit, yet from the staff to their patients. My initial experience after speaking with both Kimberly Keller (Director/Business Development) and Jim Jordan (Owner) upon convergence was their focus to establish blissful concern only to build upon comfort of said patients; their fortuitous values resonate beyond measure, and most of any previous inflictions, amongst the aid appertaining to their "Clinical Team". Though many members of their clinical team deserve mention such as the Leading Director of Staffing, Director of Nursing and their staff, Administrative Assistance Team, Social Environment and Housekeeping personnel, Physical Rehabilitation Team, Speech Therapy personnel, and Record Keeping Unit; all acclimation served within the care of Richmond Post Acute's boundaries, firstly, and forbearance wills collective valuation. Special thanks to Jim, Kimberly, Eric, and Dustin for bestowing such an excellent service to District One and its' personage. - O.L.S. Qui Et read more

I came to Richmond Post Acute looking for help, and from day one they showed up for me. My meds were always on time, the staff were helpful, and everyone always had a smile on their face. The administrator even helped me get a haircut, which might sound small but made a huge difference. I honestly feel like a new man now and ready to get back out there. The people here are great and the treatment was solid. If you need a place to recover, this is definitely the place to come. I came in needing help and they actually showed up for me. The administrator is great and always trying to make things happen. Social services, Ms. Sandra, is one of the best in the business, hands down. She really cares and it shows. Taze (aka Mr. T) is a good friend and helped me negotiate everything and made things way less stressful. Therapy was amazing too, a really dedicated group that actually pushes you but in a good way. One of the best parts is the little things. They've got Andy Donut nearby which is a plus, and transportation is NOT a problem. They provide rides so you can get your business done without stressing. Overall, this place is actually the best. If you need recovery and real support, Richmond Post Acute is it. read more

I've been here since oct 10- nov 30 recovering from Gillian Beret Syndrome ( which is like a nervous breakdown times 10. Before I spent 3 months @ UCSF. It's been a rough road through recovery. The staff here @ RPA have REALLY smoothed out the road in front of me. From the nurses, physical therapists, all the way down the line, they've been absolutely first class. It's Family here, they'll guide through your physical problems, and help you out with your exit plan, they surely care. I personally never thought I would have to be in one of the facility but if you have to go this is the place! Paul E. Gregson P.S October 10 I was basically paralyzed and now I am not even on a wheelchair or using a walker or even using a cane that says I am walking in that's A miracle by itself! In fact I really don't want to leave! I fall in love with the place the staff and especially I want to give a shout out to James Jordan he really is the heart and soul of this place and he really is a caring man and he will do right by you. He for filled every promise you made to me. All I really expected was to be walking without assistance and I have accomplished that.! Thank you post acute and Mr. James Jordan. read more

To Richmond Post Acute, I would like to personally tell all who read this review that Post Acute isn't just a place of care but a real family for me ;a powerful force who had my BEST interest at heart. I arrived at Post Acute on my back and unable to care for myself, however every person l met once becoming a patient, was kind ,caring, and giving; allowing me to leave on my feet. As far as staff goes, l would like to say that the battering-ram known as Kimberly, along with Jim Jordan and Bill Jordan , fought to accomplish all the needs of this patient . All of this had happened between 2020-21 during the beginning of the COVID-19 quarantine; which was one of themost chaotic timesin recent memory. I want to also mention and thank all of the staff in each department, the Head of nursing, the Nurses, OT and PT ,Social Dept Tamika, Social Environmental Sandra. I must also say " thank you" to Post Acute for allowing me to continue taking part in giving what l can, and to keep in contact with patient growth and development. Post Acute has been a true blessing; and has become an extended part of my family. Cara Warmsley-AKA Mama True read more

The hospital sent me to Richmond Post Acute to complete a n antibiotic treatment. I'm so glad I was sent here. The tender loving care I've received is truly amazing. The facility has gone to great lengths to ensure health and safety in this unprecedented pandemic, TLC is not just an acronym on collateral material. The staff is well trained and works with each patient to help them heal and be strong when they return home.I have been treated with dignity and tender loving care throughout my stay. I was tested for COVID-19 before being discharged from the hospital. The facility put me in isolation for 14 days I was tested again to ensure I was still negative for COVID-19. There is a TV in each room, however, I also recommend bringing reading material and/or laptop (free wi-fi) cute Care, Sandra (assists the owner) has taken extraordinary measures to make sure my needs were met. Other staff members have brought me books from their home library and some have offered to pick up food I like that isn't on the menu. I highly recommend Richmond Post Acute Care! read more

Richmond Post Acute Care, is amazing, my husband was admitted in this facility, we were hesitant, from past experiences from other facilities. My husband was there for wound healing, a wound we have been dealing with for the past 5 yrs. Before getting transferred there, Jim was nice enough to go visit my husband at the hospital, I never got to meet him. Jim called to talk to me about the facility, he gave me Kimberly's number, I really love her, I never got to meet her, but she would take the time to talk to me, hear my concerns. She told me, that they have an amazing wound nurse, ( Roxy ) with so much knowledge, she pretty much guarantee that my husbands wound would be completely healed by the time he was discharged . My husband was discharge today, he was admitted there December 1st. Let me tell you his wound is 97% close to completely healing. The staff were amazing, very family oriented, I want to give a special thank you to Sandra, Maryann, Roxy, Rao, Jim and Kim. Highly recommend this facility to your loved ones . read more

After suffering from 2nd and 3rd degree burns which kept me in the hospital for two months, I needed to find a Skilled Nursing Facility to help me heal and allow me to transition back to my home. Thankfully, I decided to be admitted to Richmond Post Acute Care. This is an excellent facility with a professional and caring staff lead my the owner Jim Jordan. From the first day of my stay, Jim went out of his way to make me feel comfortable, providing me with clothes to wear instead of hospital gowns and setting up a daily wound care regimen. Roxie, the wound care specialist is very experienced and provided top notch care with a smile. She showed me that she really cared for me and my healing. Abe and Lani took care of my daily needs with genuine compassion and concern for my health and recovery. The O.T. and P.T. staff worked with me to successfully improve my strength, endurance and mobility. I highly recommend this facility for anyone in need of rehabilitation care. read more

From Marv: Great Experience! The quality of care, I received is amazing, they are family who looks over anything! Physical therapy, and occupational therapy is exceptional! I could not walk at all, when I was out of the Hospital. Ru'ell and his staff had me walking with a cane afterwards a long time. Management is very caring! Hats off to Dustin! The Dr Ng Diago was warm-hearted, taking care of me! The Social Workers worked with me, to change my insurance for the better! Anna and Sandra! CNA and Nursing took great care of me! Mr T is exceptional, looking after me, I even had a coarse manicure with him, after I had trouble holding a spoon in my right hand, due to medical conditions! Praise off to: Abe, Alice, Magdiel, Christine, Jeremy, Ms Lu, Debbie, Kaylee, Arturo, Helen, Gerard, Sara, Leslie, Alahendre, Anki, Marsha, and others who helped me! read more

I STH was very blessed to be able to come to this awesome Skilled Nursing Facility which is called Richmond Post Acute Care, which is one of the best in California. I want to say thank you to The great and hard working Director and all the Staff and all the Physical and OT Staff for working with me and helping me heal,and most of for being patient with me in my time of pain. I also want to say another special thanks to the fantastic Kitchen Staff that cooks really good down home food with. Also I say thank the great and hard working Activities Director for all the great and delicious Activities Food. May you all as I pray for all of you and your Families, Loved Ones, Significant Others and Friends that you all have long lived and blessed life. Thank you all from the bottom of my heart. Signed a Happy Patient STH From the bottom of my heart. read more

Couldn't possibly fit everyone's name in here for shout outs!!These are the very best of the best. Caring, considerate,knowledgeable and friendly. From the owner (Steve) and Administrator (Dustin) to nursing and physical therapy (you PT folks kicked my butt!! Thank you!!) Admin (Sandra) and food services (D man) who go above and beyond. And of course Mr T ! Smart and fun and caring. He is the absolute jewel here. Checking in each day and making sure you are cared for in every way imaginable. Treating us with kindness and respect. Let's be honest. No one comes here at a good point in life. I arrived via ambulance but am dancing out of here! Truly a testament to the quality of care. I'm leaving better and stronger than ever! These folks have given me my life back. This is something that will stay with me forever. read more

My brother needed a place to recover after a serious illness, and thankfully he was referred to Richmond Post Acute. It is a smaller post-acute facility with truly outstanding staff. From Dustin, the administrator, to Sandra, the social worker, and everyone in between--including the kitchen staff--he received attentive, compassionate care and the support he genuinely needed. The daily stressors that often come with recovery were eased by their attention to detail and strong work ethic. No concern was ever too big or too small. Living far away, I was especially reassured by the clear and consistent communication from Sandra, who was always quick to respond. Thank you to Dustin, Sandra, and the entire team at Richmond Post Acute. read more

This is the second time that my husband has been to Richmond Post Acute Care. After his first discharge and being home for a short time he had a little set back so we reached out to Richmond Post Acute Care to see if he could return. We were so impressed with the care he received here the first time that we did not want to consider a different facility. All of the staff are so well trained and each person really cares about the patients. The staff (Helen, Chrystal, Lonnie, John, Anna, Amy, Chelsea, Marina and Roxy (only to name a few)) all work so hard and go out of their way to see that the patients are comfortable and well taken care of. read more

Richmond Post Acute is an oasis in the heart of Richmond. The staff is very knowledgeable and friendly. My experience has been fantastic, I would definitely recommend this facility to anyone who is in need of long term or short term care. The owner Jim is a gem to the community and his support staff is top notch. The facility also provides transportation/appointment management, and their are no limits on visits from pets and family. So if your looking for a skilled nursing facility that is personable and efficient contact Richmond Post Acute Care and ask for Stephanie Estrada. You won't regret it. read more

My mom was here at this facility for a few weeks just recently. I was very skeptical about putting her in one of these facilities to begin with because of all of the negative things I have heard and seen surrounding nursing homes especially since Covid-19...But to my surprise it was nothing like what I thought. My mom received very good care and the staff was great. I would recommend Richmond Post Acute family and friends. I would like to thank each and every one of you for taking good care of my mother. Sincerely read more

When finding Richmond Post Acute Care for my mother during the pandemic was a tough time as mother was in critical condition/coma. After she woke up finding a place that specializes in wound care was difficult as very few places were open in San Francisco at the time. RPAC helped her from 2020-2021 with pt/ot and her overall recovery. I'm very thank for the staff that helped her with her general needs and being kind. I would like to thank Jim Jordan and Kimberly for helping for her stay -DG read more

For Anna who took care of me since day one for wound care she took care of me and did an awesome job,as for Debra helped me mentally and kept me happy she also bbq'd for us and she was the game coordinator and also had us with progam like gardening club and karaoke, as for taze even though was strict in a good way he still took care of me and bought me gifts, therapy was amazing God bless them and also they helped and taught me new things I didn't know before. Thank you guys for accepting me read more

Compassionate and attentive staff who truly care for the residents. The facility is clean and well maintained with a warm home like atmosphere. Activities and social events keep residents engaged, and the medical care provided is too notch and the food is amazing. They've helped me recover from my injuries and I would recommend this place to everyone who's looking for an engaged environment. I wanna say thank to the staff especially Stephanie,molly, an Jim the owner.!!! read more